Georgetown Social Security Administration Office

3010 Williams Drive
Georgetown, TX - 78628

Phone

(877) 531-4699

Fax

(833) 950-2386

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Web address

http://www.ssa.gov/

Facebook

https://www.facebook.com/socialsecurity

Twitter

https://twitter.com/socialsecurity

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Your review is for this website only. Call the Social Security Dept directly to ask a question.

103 Comments

  1. Jun 21, 2023

    I spent about 3 hours waiting on the phone in 2 days. The Alabama office is horrible. Say they are closed, no reason to be closed and then the voice mail is worse. I left a message, expected call back, been 2 days and no call. Talk about non-essential they are. If I wanted to do all my business online for it to be stolen I would but I want a person (prefer alive) to speak to.

  2. Jun 14, 2023

    Like all the other reviews I have been hung up on after being on hold for so long! So unprofessional!

  3. Apr 20, 2023

    Excellent!

  4. Mar 31, 2023

    The sign on the door says they are closed. So where do we go in the short term until this office opens back up?

  5. Jan 10, 2023

    It is so hard to find out anything about your social security benefits you have to wait on the phone for so long.

  6. Dec 14, 2022

    Am having the same problem as other reviewers. Have called time and time again and after waiting ~15 or more minutes, the line clicks then goes dead. When you call the national number you can usually get a live human after a long wait, but then they say I need to speak to my local office which is Georgetown, and they can't or won't give me any hints or tips about breaking past this phone tree from hell.

  7. Dec 1, 2022

    Why have I been hung up on 4-5 times--waited 10-15 minutes each time. This month of waiting/advocating / to get my insurance reinstated after A MISTAKE made in y'all's payment center.

  8. Nov 29, 2022

    Trying to make an appointment for services they only provide in office. It would certainly be nice if after 4 tries of waiting over 20 minutes each and being hung up on they would actually answer the phone.

  9. Oct 20, 2022

    I have called the Georgetown office over 100 times in the last 3 months. I am kept on hold until minute 18 or 19. At that time I am told an operator will be with me. After about 30 rings the automated voice comes back on and says I will have to call back and hangs up. I need to make an appointment. What do I have to do to get an appointment?

  10. Jul 28, 2022

    I read all the bad reviews on trying to get appointments and information over the phone. I too have been trying and failed.

  11. Jul 27, 2022

    I filed an application for a Social Security number at the Georgetown office. Although more than 2 weeks have passed since my application, I still have not received my social security number.

  12. Jul 25, 2022

    Although more than 2 weeks have passed since my application, I still have not received my social security number.

  13. Jul 5, 2022

    Such a waste of our tax dollars. Refer to - Refer to - Refer to - ........ No accountability. This company and it's employees would never survive the real world.

  14. Jul 1, 2022

    44+ minutes on hold... SO FAR!

  15. Apr 25, 2022

    I patiently waited on the line for over an hour for someone to answer. I was calling to make an appointment to update my personal information. When someone finally picked up, the woman on the phone would not let me make an appointment which I was very confused by. I questioned why I couldn't make an appointment and she told me I should ask in person at the office and then proceeded to hang up on me. She was very unprofessional and rude. I waited or over an hour to get someone to pick up my call, which I expected and completely understand, but in less than 10 seconds on the line with someone, I was hung up on.

  16. Apr 13, 2022

    Hello, I am trying to book an appointment for Georgetown location.

  17. Apr 8, 2022

    I’ve applied for Social security payments online and it said I need to provide copies of my last W2 and marriage certificate. I need to make an appointment to bring these docs in but can’t get through on the phone.

  18. Mar 25, 2022

    This office is impossible to reach. The sign on the door says they see people by appointment only. But I have tried for DAYS to get someone to answer the phone. And, when I tried to call the 800 number (800-772-1213) and after a few rounds of 'we will be with you shortly' the next message is to call back another time.

  19. Feb 10, 2022

    Have just spoke with Ms. Sanchez: WOW, what a great representative she is for Social Security. Efficient and got things done while I was on the phone :) Many thanks.

  20. Jan 28, 2022

    I called this afternoon after 2:30 and waited several times on hold. I either got cut off after being on hold for at least 15 minutes or got into a loop of it ringing for the next operator, who never came on after 30 minutes of ringing.

  21. Jan 25, 2022

    NO ONE answers the phone. I get HUNG UP on every time I call. There is not one employee available to help me schedule an appointment, which I am also UNABLE to do online. This is the WORST service I have ever encountered.

  22. Jan 20, 2022

    I am experiencing the same issue as described below. I call the 800-772-1213 listed on the right hand side of this page. I did wait 32 minutes. My questions were answered.

  23. Jan 18, 2022

    I've been trying to get on the phone to get some information and make an appointment. I recieve a busy tone or just silence when I call. I do not know what to do next.

  24. Jan 13, 2022

    Having the same issue as everyone else. They wont answer the phone and cant get an appt, cant help in person.

  25. Jan 13, 2022

    No response to calls, hangs up after 30 plus minutes of hold / no email to write to. Everything is blocked without a social security number and it is a bottle neck at this point in time.

  26. Jan 7, 2022

    I've called multiple times and no one answers the phone and there's not a voicemail to leave a message.

  27. Jan 7, 2022

    I have tried for 30 days to contact SS to make changes due to my wife death on 12/1/2021. Have call over 20 times with waits over an hour and no one answers the phone. This is BAD, someone in charge needs to do something about total lack of service.

  28. Jan 4, 2022

    I been trying to contact the social security here and I am always on hold then after 5 to 15 mins the phone hangs up on me and the toll free number no one answers the phone maybe I need to send a fax ?

  29. Jan 3, 2022

    No response to calls, thus cannot get an appointment.

  30. Dec 30, 2021

    Can’t get anyone on the phone so I drove to Georgetown in person and building was open but only a sheriff was there. He said building is closed due to coronavirus and appointments only. So I called the number he told me and still couldn’t get anyone. But Medicare office next door was open and I visited with them for a moment and got some information that was helpful.

  31. Dec 29, 2021

    Literally tried to walk in because no one will answer their WORK PHONE and got turned away because I don’t have an appointment…. KINDA HARD TO MAKE ONE WHEN IVE TRIED MULTIPLE TIMES AND JUST GET HUNG UP ON.

  32. Dec 15, 2021

    This particular office refuses to see anyone who doesn't have an appointment, but never answers the phone for you to schedule an appointment. They have hung up on me 10 times after waiting 20-30 minutes each time.

  33. Dec 7, 2021

    I have done everything required of me and more. My daughter who is severely disabled has now lost her Medicaid because of this office's incompetence. I have faxed them multiple faxes of information they say they need to speak with me that they never get, I have had a social worker fax them multiple times and that same social worker uploaded the documents to their server and they don't have those either, I have called other local social security offices and had them call a back line and request appointments which they fail to call when scheduled, I have gone down there in person and dropped off documents in a drop box because the security guard won't let you in the building, and I have called the federal number. Georgetown does not answer the phone. This office needs to beeshut down.

  34. Dec 6, 2021

    Absolutely terrible that no one picks up the phone and no one wants to do their job at this location.

  35. Dec 1, 2021

    District manager is hella scary to talk to over the phone. He does not clarify things when you don't understand something. He acts dismissively when you ask questions. Did not get anything that I needed done.

  36. Nov 29, 2021

    I did a name change and dropped off my driver's license and passport. I received my driver's license and passport back. The problem is that SSA STILL SHOWS MY OLD NAME and I still cannot get anybody to answer a phone call. It just rings busy. Where are our tax dollars going here?

  37. Nov 23, 2021

    I need to do a name change on my social security. I can’t make an appointment, or get a phone call.

  38. Nov 16, 2021

    They don't answer phones, return calls, make appointments or open mail. So how can we as a community do something about this?

  39. Nov 3, 2021

    Mail has been slow so I did not receive any letter stating I had an appointment to speak to a social security representative. Received a phone call with voice message saying that I missed my appointment. And I called immediately back and I have not been able to get through to anyone except the automated service. The automated service has dropped my phone call 5 times. How can anyone get help or try to get into their appointment if nobody answers the phone

  40. Oct 19, 2021

    Why don’t you answer your phone. I’m trying to check on info I just sent among along with my passport.

  41. Oct 7, 2021

    Is the mail drop box available in the Georgetown office, to bring something I have been mailing every month?

  42. Sep 15, 2021

    Every time I call the local number I wait for an extremely long time just to be hung up on over and over again.

  43. Aug 3, 2021

    Called multiple times, different days and hours they don't answer the call, that is ridiculous! I called Austin office, they answered and asked my address and told me they can't schedule an appointment and I need to call Georgetown office, I told they don't answer any call, you got to an automated voice that says 'they are busy and I need call later and bye bye'. I am paying my taxes but SSA is not doing their job. All business are now opened, schools are going to be 100% opened, governor is not imposing any restrictions to any business but SSA does not want to work, even remotely. Absurd.

  44. Aug 3, 2021

    I have been trying to correct my date of birth with Social Security for 1 1/2 years now, and cannot get an appointment to have this corrected. They want me to send my original drivers license or passport to them, but they can't assure that I will get them back. This is insane. If I send my drivers license, how do I drive? And I am absolutely NOT sending them my passport. Something needs to be done for getting things of this kind taken care of.

  45. Jul 29, 2021

    Representatives refuse to answer the phone and instead you get a hour of automated "thank you for your patience" just to get hung up on because nobody will answer.

  46. Jul 23, 2021

    ABSOLUTELY RIDICULOUS. Waiting on the phone for an hour and then they hang up on you. When I don't even have an hour to wait on the phone. I have been trying to change my last name since October of 2020.

  47. Jul 19, 2021

    Is there a timeline as to when the Georgetown offices will be opening again? I have been trying to change my name since my wedding. I am not able to mail in the required documents and be without a driver's license for that long. This has been a very long and frustrating process to get get a hold of anyone.

  48. Jul 15, 2021

    I am trying to figure out to schedule an appointment to replace my SS card that I lost but I don’t know how to do it, how do I schedule my appointment?

  49. Jul 14, 2021

    I am trying to figure out to schedule an appointment to replace my SS card that I lost but I don’t know how to do it, how do I schedule my appointment?

  50. Jul 14, 2021

    Amen to all of the reviews. Can't something just be simple and assist those in need!

  51. Jul 8, 2021

    I called the Georgetown, Tx number for help, repeated pressing in too many numbers to get to right extension, then only after a couple minutes wait the recording asked the same question on what number to press in for what I needed, then it said something to the effect that my call couldn't go thru and hung up on me. Why could I not wait longer on the phone? I have same issue trying to set up my ss account, it doesn't like something, seemed like my middle initial, so i left it out, still didn't work and now I am barred from trying till tomorrow.

  52. Jun 21, 2021

    I need to apply for SSN for my kids, how do I apply for the same? My both kids have ITIN now. We have green card holders and plan to apply citizenship and hence we need SSN for my kids.

  53. Jun 14, 2021

    They really need to get their act together. There is so much conflicting information everywhere. you call the local office, they say things are appt only, the website implies you can walk in and just have a longer wait, then when you call the 800 number, they say all social security office are closed. Trying to call the local office is a waste of time since no one ever picks up and you are unable to make an appointment online. There is a drop box with no info as to what it can be used for. Good luck getting anything done here,,,

  54. May 11, 2021

    Recently divorced after 33 yrs. I need list of documents to bring to SSA office in order to apply for new monthly benefits.

  55. May 6, 2021

    I got married back in 2020 but I have been unable to change my name since offices have been closed. I can't get anyone on the phone to explain the process and it cannot be done online. I would love it if we could make appointments online whenever this office opens again.

  56. Apr 30, 2021

    Tamara is a rude SSI rep... Lord! Was cutting me off and wouldn't let me finish... I had to hang up because I was getting pissed. Like why do you work there if you have no patience...

  57. Apr 26, 2021

    We've been waiting since November of 2020 to find out why our disabled son's SSI was suddenly stopped. They don't answer the phone. I have been able to reach agents in other states that tell me they cannot see from his records why his payments were stopped. They all emailed the manager of this office to contact me, but no one ever did. We just received a letter from them this week, that they were stopping his payments. Finally, after five months, we have an explanation, but it was based on incorrect information. Now we have to start the process of appealing their decision. How we will ever be able to schedule an appointment with a human being when they don't answer their phone, I can't figure it out.

  58. Apr 16, 2021

    I called 3 times now telling them that I got someone else’s documents returned to me and not my own and still have yet to receive my documents important documents like my license my birth certificate and marriage license and my application that has my address and social security number on it. I’m pissed off it was a problem on there end to begin with and still have yet to fix it.

  59. Apr 13, 2021

    I’ve been trying to get my benefits since December 2020 every time I’ve called there’s been three people that have good customer service everybody else has been extremely rude we are now at April 13 of 2021 my case is still not taken care of it’s still in the process I keep trying to get somebody on the phone I keep trying to speak to a supervisor by the name of Amanda she will not return my phone calls I left several messages on her extension and I cannot get a return phone call Which is all I want.

  60. Apr 13, 2021

    What address do I send my documents to for a name change due to marriage?

  61. Mar 29, 2021

    Unable to talk to a representative...the automated response says all representative are busy and hangs up my call to them.

  62. Mar 17, 2021

    The absolute worst service. The employees show no desire to want to help, they are rude. I wish I didn't have to use this particular office for any given reason. Highly disappointed.

  63. Mar 9, 2021

    I read the reviews.. I too needed a new SS card with my new married name.. I sent in a return label ( like they asked for ) first of all and my passport, birth and marriage certificate to Georgetown. I was so nervous but I received my new card in the mail and UPS sent back my originals . That was 11/20 and now I am in the process of enrolling for Medicare. Yes it can be frustrating to be on hold, getting dropped calls etc but anytime I have spoke to anyone from the Georgetown office or even SS I have been treated very nicely and the service I received has been wonderful. I totally appreciate what they do for a living and let them know that! I can’t imagine having a job 5 days a week where you are cussed out, yelled at or flat out treated so unkindly because they are closed in person right now. Taking out your frustrations on another person is just not right! I get frustrated too but it’s not their fault and I keep it to myself and still have a lovely interaction with whom ever I’m speaking with. I’m waiting for a call back as I am writing this and I’m asking God for it to be a blessed day! Thank you to all those who are customer service reps!

  64. Mar 1, 2021

    No way to get ahold of anyone. Needed to change my name due to recent marriage and I have not heard back from anyone. I mailed my original documents (DL & marriage license) and no confirmation that they were received or anything. You would think that they would because they are original documents.

  65. Feb 25, 2021

    I have tried to get a hold of someone in the Social Security office in Georgetown Texas location and it takes me straight to the National number calls center and they can’t help me. I have never received my son Social Security card since he was born and I sent in all documents even my drivers license that I need for other things in life besides driving! I can’t even file my taxes! I’ve head the worst experience with the social security representative then any other gov company.

  66. Feb 22, 2021

    Really need to get some assistance here. I am trying to get a replacement social security card for my son and mailed documents over a month ago. When I call the local number it routes to the national number and no one is able to help. This is absolutely ridiculous! The staff is rude and very unhelpful.

  67. Feb 1, 2021

    I tried speaking with a representative and was told he could not help. When I asked to speak to a manger, he told me my chances of receiving a call back were 0. I told him that was fine and I’d like to leave a message anyway. He then hung up on me.

  68. Feb 1, 2021

    I sent my s.s. document for a name change. Along with my passport and marriage license on November 16th. I needed the name change by next month. I received my paper work back and UPS said it was not delivered.

  69. Dec 2, 2020

    I spent 2 hours trying to speak with someone at the Georgetown office. I spent each call 15 min. before it goes silent. I have no clue what is going on over there, but yall need to figure out a better way to take phone calls since that is now how yall are doing most business.

  70. Oct 23, 2020

    Great website very helpful

  71. Oct 13, 2020

    I just now spoke to an agent who is very RUDE. We pay taxes in this country and I feel like being treated very low by this social security agent. VERY BAD experience!!!

  72. Oct 2, 2020

    I just had the best experience on the phone with a young lady, she was so kind and so helpful. I really wish I would have remembered her name, but thank YOU!

  73. Sep 29, 2020

    I can’t open my account on line..... Do I need an appointment?

  74. Aug 28, 2020

    I just got done speaking with a representative on how to go about changing my name due to recently getting married . This was by far the WORST service I have gotten in years . She spoke fast , and interrupted me every time I tried to clarify the information. She then told me that she had a two minute limit and that it wasn't her fault that I couldn't get the information in that time frame and proceeded to hang up in my face . I then called back to gather the incomplete information , and I then again received her . However this time I asked her name (Louise) and asked for the information and she was much calmer. I took that opportunity to ask if they were able to see who I spoke with last, she said no , I proceeded and ask "so you guys do not keep record of these calls?". She then came up with an excuse so I went ahead and told her that I would like to file a complaint on the agent I spoke to and proceeded telling her why . She said it wouldn't help if I didnt know the name of the agent so I finally revealed that I believe it was actually her and she gave in and admitted it was . So I explained to her she could've went about the conversation a better way and I would like to be transferred to a supervisor. She made an excuse that they were busy taking calls and that she could give me his extension. I wrote down the extension and told her I also have done customer service for over 10 years and sometimes it can be stressful but we still have to be clear accurate and professional . She went on to say that she's been doing customer service for over 35 years . (How comfortable she was hanging up and being rude shows her complacency that has grown on her over the years ) We then hung up and I called the number back to used the extension to the supervisor and by my surprise (not really) It was invalid . I NEVER file complaints for the most part I like to leave good reviews because great customer service is hard to come by , but this call took the cake for me . Please be sure to do a quarterly review of these calls thats being recorded . I would hate for an elderly or disabled person who are waiting on benefits to be treated like this by a customer service agent who is suppose to be helping them . Thank you for listening!

  75. Aug 11, 2020

    Buenas tarde hice el cambio del social security de mis dos hijos y solo le pusieron el apellido del padre y el mio que soy la madre no viene reflejado y necesito corregir este error somos recientes.

  76. Jun 3, 2020

    Hello. I got married just before quarantine and would like to change my name on my social security card. Can someone tell me how during this Covid time?

  77. Apr 30, 2020

    Are you opening for in-person service on May 4th,2020, since state of Texas is opening for business May 1st?

  78. Mar 24, 2020

    I need to change my name back to Gibbs on my SS card and I have tried to call you and make an appointment is there any way I can do this on line because of the carona virus that has shut people down? I'm 61 and will be 62 in 5months after divorce I would like to see if I can get half my husband's ss.reason being he didn't want me to work out side the house,

  79. Oct 15, 2019

    I am trying to make an appointment to change my last name on the SS Card, tried to call several times, but without success. How can I make an appointment? Thank you,

  80. Oct 3, 2019

    I would like to make an appointment to apply for disability due to a recurrent cancer Uterine Leiomyosarcoma ( compassion qualification ). I already am receiving my social security benefits. I am currently working part time, self employed hairstylist.

  81. Aug 20, 2019

    Just got off the phone with a Georgetown SSA rep. I had called hoping I could make an appointment, but she offered to answer my questions and even though I suspected that that was a waste of her time and mine, she turned out to be extremely helpful. She was friendly, professional, patient, and really nice to talk to. Highly recommend calling this office with questions or concerns. Suggest writing out your questions in advance so you are clear about what you need -- that really helps.

  82. Aug 5, 2019

    I received a call from Georgetown Social Security 0n Saturday August 3 at 1640m and call was interrupted and did not receive the message.

  83. Apr 16, 2019

    Wonder if your office has any interpreter for deaf people in Georgetown, TX for checking up only friend's SSDI and medicare matters

  84. Feb 19, 2019

    Went in person to the Georgetown office without an appointment. Expected to be there for hours. There were probably 60 people waiting. In total, I was there just over 1 hour. Pretty good I think. The young man assisting me was awesome. Really spent time to listen to my every question. Provided very clear and understandable answers. Wasn't rushed at all. If I ever need to back to the Georgetown office, I hope I get this person again. I am very happy with the service provided. Thanks a million.

  85. Feb 11, 2019

    I am having lots of problems with them first i get told my wife makes to much and i tell them how if we are struggling and they tell me to get a divorce I asked if there was a way to speak to a manager or if I could appeal it because I cant pay whatever is owed back and still got told no and to get a divorce after a few months finally i get a chance to appeal they had set it up for a Thursday I believe I told them I can't go I can only make a Friday only day I have transportation to go over there so the rescheduled but for Tuesday instead I feel they don't care and are discriminating that I am part of the lgbqt community and that is not ok.

  86. Jan 21, 2019

    I need to replace my card

  87. Jan 9, 2019

    No help what so ever first time ever having to get a replacement ssn card and I have never felt so discriminated when I got there the security guard kept badgering me as I did something wrong once I walked in he kept getting on me yet everyone else was way out of place and after all that still found the time to keep walking by me even though I stayed away to avoid any interaction with him and he kept putting his hands on his gun every time he walked by me as if I were such a threat he felt he had to intimidate me i left as soon as got my receipt I will never go back and deal with type of harassment shame on him

  88. Jan 8, 2019

    I need to change my address. How do i do that?

  89. Oct 1, 2018

    I agree with the last comment. Making an appointment on-line is basic stuff nowadays. Why pay people to make the appointments manually?

  90. Sep 28, 2018

    We just spoke to Wazan at the Georgetown, Tx. He was AMAZING! We (mom and I) called due to my father passing. Wazan was clear, concise and completely helpful. What a great experience. Regards, Christiane Standlee

  91. Sep 24, 2018

    Provide a way to make an appointment rather than waiting an hour on line.

  92. Aug 24, 2018

    There is a supervisor at the heorgetown, tx social security office that deserves recognition. He is absolutely the most helpful and caring person I have ever encountered. He really seems to care about your situation. I sure hope ssa realizes this and gives this young man the cresit he deserves. He is extremely knowledgeable about his job and treats you like you matter. Thank you Peter. We need more people like you. Please don’t let the government jade your perspective. You are appreciated.

  93. Aug 21, 2018

    Great service. The call-in people were very knowledgeable and helpful during the two times I called in the last month. They answered every question I had, and I'm happy I was able to take care of this without the need to schedule an appointment. Thank you.

  94. Jul 13, 2018

    I took my minor child to replace his social security card. They opened the offices 10 minutes early. Were helpful with anything people needed. The facility was clean and organized. What I would like to rave about was the customer service representative we worked with. I do not know her name, but she greeted us and was very nice. My son, who is 16yo, and I both appreciated that she addressed him in meeting his needs instead of deferring to me. He greatly appreciated the amount of respect shown as he is learning how to navigate the adult world. Thank you! The entire visit took us 30 minutes.

  95. Jul 3, 2018

    Called to make an appointment so that I won't have to wait for hours to be seen only to be told that the appointment calendar is closed for the MONTH. Wow, this is only the 3rd of the month. And, why can't you sign up for an appointment on-line. Why do we have to wait several minutes to speak to someone. It would be much more efficient for everyone. Thanks

  96. Jul 2, 2018

    Why would SSA decrease a single father's SSI amount when his rent amount is higher than his regular SSI check not to mention his electric, phone or any other bills he may have and raising a young daughter? That is completely wrong. Hi can not work because of his disabilities. How is he suppose to raise his daughter on the little amount he does get and getting very little of any other assistance. Affordable or low income housing is so full and hard to wait for. One more thing no wonder why there are so many who suffer from depression who relies on the government programs. This makes me so angry and seems too hard of a problem for anyone but perhaps the president to fix. Make him and his cabinet give up some of their pay to help people who suffer like this. Please please please help my friend.

  97. Jun 26, 2018

    Calling your office is problematic when the automated system will not allow the ability to proceed beyond initial prompts. The system states operating hours which I am clearly within, and the appearance the automated function has NOT been disabled at the start of another duty day. This issue now requires my making a 20 mile drive to speak to someone instead of using the phone, very unprofessional for a governmental office dealing with such important facets of peoples lives.

  98. May 9, 2018

    Could not possibly be any WORSE, No customer service whatsoever. Called several times to try and set an appoitment per theu won web sites instructions and they refuse to take a call for that or answer the phone FAIL

  99. May 8, 2018

    In my several dealings with the folks in this office, whether on the phone or in person, All of them have been very polite, courteous, and helpful. They may be government employees, that we seldom thank or appreciate, but they are trying hard to do a very difficult job.

  100. May 7, 2018

    Called this office at 9 AM. Spoke to a helpful person. Got appointment within 2 minutes.

  101. Jun 2, 2015

    I, too have experienced difficulties calling the office. I live in Pflugerville and work in the school district- hours that overlap the hours the office is opened. I have called at least 20 times trying to figure out where my replacement social security card is, how much longer I will have to wait (I applied and paid for it over a month ago) Every time I end up being hung up on after a recording tells me that there is no one available to take my call. I realize there is a limited number of personnel, but would it be possible to have a messaging service or email system of some kind to reach out? It is difficult for working people to take time off work to drive out there...

  102. Mar 9, 2015

    Terrible. Waited on hold for > 15 minutes then recording said hang up and call back. Office hours are limited and difficult to get to for those of work.

  103. Feb 4, 2014

    It is impossible to call this office. The line is always busy and you cannot wait for the next agent or leave a call back number. Service is VERY POOR. Getting help is impossible!!!



Did you see a problem with this listing?

****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment. To avoid waiting in line, they strongly encourage people to use the online services at https://www.ssa.gov/onlineservices or call them to schedule appointments in advance rather than walking in without an appointment.



The Georgetown social security administration office determines eligibility and pays benefits to those entitled to survivor benefits. Determines eligibility and pays benefits to the entitled legally blind. Determines eligibility and pays retirement benefits to those entitled aged 62 and older.

Directions: Northbound traffic take exit 261a (Andice/Lake Georgetown, sun city) southbound traffic take exit 262 (andice/lake georgetown, sun city) go east to Austin ave and take a left. Go to Parkview and take a right. (directions from i35).






Top Online Services on SSA.gov

You can go online at: https://www.ssa.gov for the following services. You can take care of these things without making an appointment at your local office.

Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision

Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status

Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form


SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or
Disabled.

If you are applying for SSI, you can complete a large part of your application by visiting our website at www.socialsecurity.gov. You also can call us toll-free at (877) 531-4699 to ask for an appointment with a Social Security representative.

Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.

You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express® card program or an Electronic Transfer Account. For more information, visit www.GoDirect.org.


How to apply online?
Visit www.socialsecurity.gov and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.

The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.

Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record. My Social Security Account

Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen. Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card. Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.

Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim File the claim with the paying agency. (800) 772-1213.

Supplemental Security Income
Pays benefits based on financial need.

Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.

SSI
SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.

Ask a Question






User Questions & Answers





  1. Posted by User onMonday, April 5, 2021

    You can't even get into the building





  1. Posted by User onMonday, April 5, 2021

    Worst experience yet





  1. Posted by User onMonday, April 5, 2021

    The closest we've eveb gotten to speaking to a representative in weeks was a friendly security guard that told us he could not help us. So far they are non existent

  2. Posted by User onMonday, November 16, 2020

    Rude , short, and not efficient . They talk to you like you are a peasant when you are simply asking for help and knowledge .





Frequently Asked Questions

Can I do an application online for social security
Yes. You can apply for benefits online (retirement, disability, medicare). Visit https://www.ssa.gov.
How do I apply for a replacement Social Security number card?
There is no cost to obtain a free or new Social Security Card. Get an application at this web link: https://www.ssa.gov/forms/ss-5.pdf. Then, either mail in your application or visit your local office. Try to make an appointment before visiting your location Social Security Office.
How do I change or correct my name on my Social Security number card?
If you legally change your name due to marriage, divorce, or any other reason, you need to go to your local office.
How do I apply for Social Security retirement benefits?
It is recommended that you apply for retirement benefits three months before you want your payments to start. Applying online at https://secure.ssa.gov/iClaim/rib. One or more of the following documents may be needed in order to apply online. The end of the online application will provide instructions on where to submit them. The documents we may ask for are: Original birth certificate or other proof of birth [more info] (You may also submit a copy of your birth certificate certified by the issuing agency); Proof of U.S. citizenship or lawful alien status if you were not born in the United States [more info]; Copy of your U.S. military service paper(s) (e.g., DD-214 - Certificate of Release or Discharge from Active Duty) if you had military service before 1968; [more info]; and Copy of your W-2 form(s) [more info] and/or self-employment tax return [more info] for last year.
How long will it take to get a Social Security card?
The Social Security Administration will mail your Social Security card as soon as they have all of the necessary information and have verified the appropriate documents. Generally, you will get your card within 10 business days from the date on your receipt.
How long would it take to get by mail my Disability Benefits Award Letter?
An award letter, AKA award notice, is what shows that a claim for benefits has been approved.
The Award letter is usually mailed to the recipient within a few months of Social Security approving their benefit application.
The Social Security office does not have an established deadline for mailing the award letters. Some claimants will get their letters even after Social Security has issued their first benefit payment or earlier than that.
The wait is longer if your case was decided on a hearing.
Apply for Benefits Here.
Can I schedule, reschedule, or cancel an appointment with Social Security, through your website?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly.
If I give you my Social Security Number and personal Information, can you check the Status of my case or check my application status?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly. We strongly advise that you do not provide your Social Security Number or personal information through this website or any other website. Contact your local Social Security office directly in order to obtain your case status or for more information.
What is SSI (Supplemental Security Income)?
SSI provides monthly payments to adults and children who have low income, few resources, and who are blind or disabled. SSI also provides monthly payments to people age 65 and older with limited income and resources, who are not blind or disabled.
How Much Can You Get from SSI?
The basic monthly federal amount for 2021 is the same nationwide:
$794 for one person, or
$1,191 for a couple



Not everyone gets the same amount. You may get more if you live in a state that adds money to the federal SSI payment. On the other hand, you may get less if you have other income such as wages, pensions, or Social Security benefits. You may also get less if someone pays your household expenses. You may also get less if you live with a spouse and he or she has income.
Should I Apply for SSI?
To get a monthly payment you must:
Be at least age 65 OR be blind or disabled;
Have limited income (wages, pensions, etc.);
Have limited resources (the things you own);
Be a U.S. citizen, a national of the U.S., or some noncitizens; and
Reside in one of the 50 States, the District of Columbia, or the Northern Mariana Islands.

Exception: The children of military parent(s) assigned to permanent duty outside the U.S. and certain students temporarily abroad may receive SSI payments outside the U.S.
How Can You Apply for SSI?
You can apply for SSI by calling our toll-free number at 877-483-0689. The phone lines are open between 8 am and 7 pm. Office staff can provide more information about SSI and schedule an appointment to take your application over the telephone.

Closest Area Social Security Offices