****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment.
To avoid waiting in line, they strongly encourage people to use the online services at https://www.ssa.gov/onlineservices or call them to schedule
appointments in advance rather than walking in without an appointment.
The grand prairie social security administration office determines eligibility and pays benefits to those entitled to survivor benefits. Determines eligibility and pays benefits to the entitled legally blind. Determines eligibility and pays retirement benefits to those entitled aged 62 and older.
You may experience long wait times in the office. We can handle most of your needs online or by phone.
Directions: From the north take state hwy 360 south to brown st. Exit at brown, turn left crossing over st hwy 360 and left again onto the northbound service road. Remain on the service road for about a quarter mile. The office is on the right next door to the Hampton inn and IHOP.
Hours:
Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 12:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Top Online Services on SSA.gov
You can go online at: https://www.ssa.gov for the following services. You can take care of these things without making an appointment at your local office.
Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision
Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status
Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form
SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or
Disabled.
If you are applying for SSI, you can complete a large part of your application by visiting our website at www.socialsecurity.gov. You also can call us toll-free at (855) 722-3499 to ask for an appointment with a Social Security representative.
Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.
You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express® card program or an Electronic Transfer Account. For more information, visit www.GoDirect.org.
How to apply online?
Visit www.socialsecurity.gov and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.
The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.
Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record.
My Social Security Account
Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen.
Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card.
Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.
Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim
File the claim with the paying agency. (800) 772-1213.
Supplemental Security Income
Pays benefits based on financial need.
Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.
SSI
SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.
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Can’t help to express my disappointment on this office. I applied SSN and I constantly follow up my application but nothing was happen until such time my I-94 was expired. Until now still in struggle to get my SSN. After 1 yr and 2 months, I applied again on this office and it seems the same struggle they gave me last yr. My re application of SSN is more than a month now and nothing is happening. So disappointed! I came to the office and ask if I can apply to Fortworth and they said yes! i went to fortworth and only to find out I cannot apply because my application in Grand Praire has to be deleted first. I live in Springtown, and I have been here in the US 1 yr and 4 months with no job, no medical insurance and one of the reason is no SSN,Some employee there, are lack of sympathy, I felt like they choose the people they want to serve with.
Do I need a appointment to get my social security card?
Mailed in a request to withhold from my SS check in Jan 2022 but withholding still has not began. Called twice this morning to verify the Grand Prairie address but after holding was disconnected - not real happy with the office.
I am a legal guardian of twins, I want to change their names on social security cards because it is different from the permanent resident cards. I called the office 6 times today, and nobody answered me.
Called today to make an appointment and the lady was so extremely rude. I’ve never been talked to like that before. I asked to confirm the address for my appointment and she said “you just called the office, you don’t know where it is?” And HUNG UP ON ME. I have to take off work, find someone to watch my kids, and I just wanted to confirm the address for my appointment.
We changed the current address, what is the procedure for change of address?
Absolutely awful service. Can't wait for in person service appointments. I have called at least 5 times trying to get my social security direct deposit changed to a new bank. But every time I call I get some short tempered person on the phone that doesn't know a Senior person from a whole in the ground. Well, I got news we are OLD AND ARE SLOW TO ANSWER QUESTIONS SO WHEN WE CAN'T ANSWER IT RIGHT AWAY OR GET IT RIGHT IMMEDIATELY IT DON'T MEAN IT ISN'T THAT WE AREN'T WHO WE SAY WE ARE. WE ARE JUST OLD AND A LITTLE SLOW ON THE UPTAKE. Why do we have to answer so many questions anyway? I answered 6-7 then they wanted 3-4 more. Then when I had trouble remembering what they asked and didn't know it immediately they said I would have to call back and hung up.
Terrible security guys and employees, just showing a telephone Number outside the window to call, everywhere is open and they made a rule for an appointment. ….
Have been calling the office for the past week and still have not be able to reach a live person. Got a hold of a live person last week and now I have been waiting for 20 to 30 min and I give up!
Hello, I just arrived from Mexico, this is my first week in my job, I would like to know what paperwork or documents are necessary to obtain my card, and to know if I can do it online
Mailed my Social Security card and my passport to your office for a new Social Security card with my name changed back to my maiden name and it has not been returned to my home.
I wish I could give y’all a negative 10, you all are horrible. I have left countless messages and still no response, this is ridiculous and so unprofessional, so what y’all are understaffed so is everybody else but we all have a job to do.
Do I need an appointment to get a social security card?
Excellent response and service concerning my Medicare part B submission. Thanks!
First off I sent my I’d and social and my baby’s medical records to them to get my baby’s social now no ones able to find my I’d are social and I’ve been waiting for 7months since my child was born yall have bad customer service and very disrespectful after y’all send me my stuff. I would never use this office again, if I don’t get my stuff back I will be doing something about this. I’ve called and called yall still don’t know where my child’s social is. You are the worst and I promise I’ll never use you all again but have a blessed day.
i need to make appointment to come to submit my certificate, because i just become a U.S. citizen
I called this SS office twice to ask a few questions about name change. The 2 people that I spoke with were SO rude. There is NO reason they have to be rude to people that need questions answered.You don't allow anyone in the building to get anything done so when people call to make sure they are sending in the correct documents. Your employees DO NOT NEED TO SPEAK to people in that TONE! Maybe they need to find a new job if they don't want to help the public.
I have sent my original documents which were received at your office on 8th March 2021 but till date, i haven't heard anything from you. I called the office but the staff was not friendly to proper assist me.
When will you re-open your office to walk-in customers? I'm tired of talking to countless robots who aren't able to hold a conversation.
Trying to get replacement ss card! She was really helpful.
If I come in to do my application will they still charge me?
I’m try to see what I have to do to transfer my case from Louisiana to Texas trying to relocate
Absolutely no reason a government offfice should be closed in the State of Texas ! Schools and other government centers are open for business why this is any different is beyond reprehensible. Attempting to attain social security replacement for minor daughter as required for Texas Drivers office. The only offering was to mail forms with original documents to their office. Are you kidding? Who mails original birth certificates , etc ? Tax Payer dollars hard at work folks!
I have filled out the form ss-5 for the first social security card of my daughter of age 15. I read on the web site that the Social security offices are closed to the public. Can I send by mail the signed form with the required documents (my ID, my daughter's passport and birth certificate and the certificate of naturalization)? Will I be contacted to schedule an appointment or isn't necessary due to Covid 19? Does the office mail me back the original documents? Thank you for your help. Josella
I have been trying to get a replacement card for my children, I have submitted all the right documents they keep writing me telling me the documents I send is not the right one. I will call agin different information keep giving to me. I wonder what is going o. Over there at the grand Prairie location. It has been 6 months I have ally for their card just for them to tell me I didn’t send I. The right documents. This is so frustrating specially you have been waiting all this while.hmmm. I need some help. I follow all the information on the website.
I would like to make an appointment to come in to transfer Medicare from California.
Hi sir, I have been trying to booked an appointment for a social security card for over 3 months counting and I was told I will receive a mail in 2 weeks to come over and apply but i haven't received any mail .So my question is how can I booked for an appointment for a social security number.
I cannot make an appointment to visit this office. I just want to confirm my account and banking information ASAP. regarding my monthly SSA check.
How can I change my account number for transfer money. Thank You
I would like to get an appointment.
what do I need to do to set up an appointment for the month of September
Ms. Catalina was so sweet and very informative very nice to speak with and answered all my questions...
The lady that helped me was so sweet and helped me understand what I was asking...
the office is openning
How do I get it
Hi, I would like to know when your office ( Grand Prairie SSA office ) open again Thank you
I think they are too busy helping to answer the phone. If you go there, talk with first person, he doesn't have answers but he did say, they take no appointmens. But, he will also give you a card with a direct line to that office. My hubby did all these things and when he called that number, he only waited 10 mins. If you write all your questions down, helps you remember when you get there.
So I have to call the phone number and wait for an hour and half on the phone just to Mae an appointment? There is no way to do this online?
I have called the phone number several times in the last few days to make an appointment and every time the recording tells me that all the agents are busy - please hang up and call again some other time. Calling is a total waste of time.
What is the procedure when I bring my SS card along with my updated completed name change SS application to ? I will bring the legal court document of name change. I tried phoning never reached a live person. Thank you.
I went to SSA office in Grand Prairie today for the first time and I was impressed how courteous and attentive they all were to assist everyone. The officers assured the process went smoothly before we were called to speak with one of the SSA staff. I Was asigned to Mr.Jackson who was very professonal and courteous answering all my questions.The other staf at the office were also very efficient. I was absolutly amazed that I was in and out less then an hour. Thank you all for your professionalism.
EVERY time I call this number I get a recording that none of are agents are available and hangs me up!!! why is there not a local number like other ss offices??? does anyone ever get ahold of anyone through this...I think not!@
I went to the SSA office in Grand Prairie yesterday for the first time. I would like to compliment the administrator and staff. Security officers, with whom we had the most contact, were excellent - courteous and willing to assist those arriving at the office. The officers assured the process went smoothly before we were called to speak with one of the SSA staff. The other staff at the office were also courteous and efficient. I was frankly amazed that I was in and out of the office in less than an hour. I arrived at about 8:30 am and was out by 9:20 am. THANK YOU!
I've been trying to call, it rings but then sounds like they hanging up the phone! Like it dont even send me to voicemail or anything. .