****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment.
To avoid waiting in line, they strongly encourage people to use the online services at https://www.ssa.gov/onlineservices or call them to schedule
appointments in advance rather than walking in without an appointment.
The Kapolei Social Security Office determines eligibility and pays benefits to those entitled to survivor benefits. Determines eligibility and pays benefits to the entitled legally blind. Determines eligibility and pays retirement benefits to those entitled aged 62 and older.Hours:
Monday 8:30 AM - 3:30 PM
Tuesday 8:30 AM - 3:30 PM
Wednesday 8:30 AM - 11:30 AM
Thursday 8:30 AM - 3:30 PM
Friday 8:30 AM - 3:30 PM
Saturday Closed
Sunday ClosedWE ARE LOCATED IN THE KAPOLEI PACIFIC CENTER ON MANAWAI STREET ACROSS THE KAPOLEI PUBLIC LIBRARY. FROM TOWN TAKE H1 TO THE MAKAKILO/KALAELOA EXIT. TAKE A LEFT ON MAKAKILO DRIVE AND TURN RIGHT ONTO FARRINGTON HWY. CONTINUE ON FARRINGTON HWY AND TURN LEFT ONTO MANAWAI STREET. WE ARE LOC ATED ACROSS THE STREET FROM THE PUBLIC LIBRARY AND NEXT TO COLE ACADEMY.
Top Online Services on SSA.gov
You can go online at: https://www.ssa.gov for the following services. You can take care of these things without making an appointment at your local office.
Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision
Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status
Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form
SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or
Disabled.
If you are applying for SSI, you can complete a large part of your application by visiting our website at www.socialsecurity.gov. You also can call us toll-free at 855-572-4866 to ask for an appointment with a Social Security representative.
Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.
You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express® card program or an Electronic Transfer Account. For more information, visit www.GoDirect.org.
How to apply online?
Visit www.socialsecurity.gov and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.
The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.
Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record.
My Social Security Account
Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen.
Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card.
Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.
Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim
File the claim with the paying agency. (800) 772-1213.
Supplemental Security Income
Pays benefits based on financial need.
Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.
SSI
SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.
Do you accept Hawaii Identification Card and Birth Certification from the Philippine Statistics Office if a person is applying for Social Security Benefit? Thanks
I tried several times to make appointment by phone for disability and never got through. Walked into Kapolei office and found the system to be very efficient. Workers were very knowledgeable and friendly.
I received my new Social security card for a name change but I never received my birth certificate or my passport back in the mail as informed. I was forced to leave my sensitive information and identity at the office and wait for it in the mail. I need my birth certificate to apply for a new passport to be able to visit my husband. This is causing a lot of distress.
Aloha, how may I retrieve my original documents that I sent through mail to replace my Child's SSN? Your Office only sent the new replacement of my Child's SSN, but I didn't get my documents mailed back ( State ID, my Child's BC, Hospital record )
How can I make an appointment to change my last name ?
I requested copies of ssa1099 for myself and my wife. I received my copy but did not get my wife's copy. I need both to file my 2020 return.
I want to schedule appointment at Kapolei Office to drop off paper work to take out federal taxed from my social security check ASAP. Can i come in to do this at Kapolei Office.?
Hi i need to replace my 18yr old ssi card cause i lost it he needs it for his state i.d. how do i make a appt?
I need to get a replacement social security card for my son. I misplaced his card. Do I need to make an appointment? Or can I mail in the application.
I want to come in so I can give da documents for my name change.
I need a replacement social security card to obtain a Hawaii state ID card. My previous SSC is lost.
I would like information about applying for Disability Benefits .
I’ve submitted my SONs change name application twice AFTER THEY MESSED UP HIS NAME. And TWICE, they have sent me the same social security card with the same ERRORS!
waste of time
I have called several times and the line goes dead after hearing recording after recording, I would like to make an appointment, but cannot seem to get someone to answer the phone to make an appointment. My medicare application has a problem. The national office said there was an error inputting it at the local office. I want to know if it has been fixed. Every time I got through in the past, I was told to 'Just Wait.' I have waited and waited, no result. I cannot wait any longer as I will be retiring in a month and my post-retirement health benefits require a medicare card with Part B. When I talk to someone on the phone (local) that there might be a problem, I am told 'Just wait.' I want someone at a higher lever to check everything. Because of the time crunch, this is an emergency and I cannot get through to get an appointment!
I am 61 years old and I am inquiring on how to apply for my Social Security benefits. Due to covid I would appreciate and prefer coming in to speak to a representative. May I schedule an appointment? Or what are your procedures?
I am 62 years old. I need to inquire on how to apply Social Security benefit. Do I need to make appointment or do you email me the form I need to fill out? Thank you for your kind consideration
What documents can I use if I don’t have a state ID AND how can obtain an application. I have a birth certificate and a medical card, can u use those documents if I am over 18 but do not have a state ID?
I need to change my name on my Social Security Card (recently married), can I drop off the form and original documents to the office? I would rather hand it to someone in the office than mail in my original documents. -Thank you
I was told to come down to pick up my sister's Social Security Card in person. I don't want to go down to the office and be turned away.
Lost Social Security card and trying to get one as soon as possible. What are the steps that I need to take and the documents to bring?
Fast friendly and well versed in SSI knowledge
I would like to know if the office is accepting walkin applicants or how can I schedule an office appointment?
I need to apply for my retirement. May I come into your office in person as walk-in? if not, how should I make an appointment? thank you for your time
my son needs a social security card replacement. I am not able to locate him using your online system. due to wrong middle initial. my son has a lot of middle names. please advise on how I could get a replacement card for him other than trying to do it on your system or which middle initial is sufficient enough.
need to redo my social security card as well as my husband
I am turning 65 in November and was told I needed to apply Medicare/Medicaid benefits. I am a State of Hawaii resident, self employed. My wife is a retired State of Hawaii teacher, and my medical coverage is under her plan Please advise on what benefits/coverage, and the next steps to gain/process medical coverage as a US citizen. Waiting for your answer. Aloha.
Iam trying to apply for all the benefits what do i qualify.plus i think some people have used my identity in tax returns.
I resigned from my job 5 years ago to take care of my wife. She was diagnosed with chronic kidney disease. She already has her SSDI. Can I as her caregiver apply for Social security to HELP cover the Cost of living? PLEASE ADVISE.
Hi! I would like to get another ss card for my son since I lost it . Thank you
I really need my SSC
can i receive my replacement card through the mail if u send a filled application along with my birth certificate?
When will you entertained an in-person interview for us who are applying for new ssn ? I, together with my sister, nephew & niece, arrived here in Hawaii last February 23 but as of this day , we haven't received SSN card. We tried to applied through mail but unfortunately ssa.kapolei denied our application for mandatory interview. How will we can apply for SSS number when your office is Closed for in person transaction? We badly needed Our SS numbers so that we can apply for a job. Please re-consider our application. Thank you & God Bless.
I need a copy of my SSA FORM 1099 for my income for 2019 for the government stimulas check
I like to know when the administration is opened to the public so I can stop by.
How do I make an appoitment at the Kapolei office.
How do you make an appointment at the Kapolei office?
I cannot locate the letter from Social Security, Subject: Your New Benefit Amount for 2019. How can I get a copy to show proof of monthly income. I need this to remortgage my home. I will call the social security office tomorrow. I also need a copy of my Form SSA-1099 Social Security Benefit Statement for 2018.
This is a review about how a customer service agent handled my phone call. I called 800.772.1313 number and proceeded through all of the prompts until I finally got a live person. At that point, I had to confirm who was calling and why I was calling. Because the letter that I had received was addressed to my wife about our daughter I had to put my wife on the phone to speak to the agent so she can also confirm who she was and why the call was placed. The request for our daughters ssn was asked. I had to do a quick research to retrieve it. My wife had to repeat several times the requested information to the agent because she could not hear the responses over the phone – for whatever reason. The agent accused my wife of yelling at her, when in fact she was in a very calm state and speaking slowly and at a nominal speaking volume. The agent abruptly hung up on us after we had been waiting over 50 minutes to be connected to an agent. It was told to us that the phone conversation was being recorded. I hope a supervisor can go back to review those phone calls during 145p – 2p on 5/31/2018 to hear how our particular phone conversation was handled. I can give you more information via email if you need to confirm. Thank you
very courteous and helpful. a little long on the waiting but all good.