Bronx Social Security Card Center

820 Concourse Village W
New York, NY - 10451


(855) 531-1684


(833) 515-0473


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  1. Aug 17, 2022

    Lost my social security card need a new one to present to my job.

  2. Oct 28, 2021

    I've been calling every morning for 5 months to schedule a appointment for a replacement card. I've been hung up on repeatedly. I've sat on hold up to 8 hrs on some occasions and nothing. This is unacceptable

  3. Aug 9, 2021

    Very unprofessional staff donít know how to do their job.

  4. Jun 28, 2021

    Since the beginning of the pandemic I can understand how all community services and agencies have closed, but the simple fact that many stores and agencies are re-opening you'd think that things would have become easier for those seeking help to complete task. Even then with simple task such as needing to get a replacement of a SSN card should have been made easier. Not everyone is comfortable with sending the replacement forms and original copy their state ID by mail to the office. Not everyone is able to complete this task online due to errors or not having a computer. Making an appointment shouldn't be this difficult. If SSA usually experiences a high level of calls, then more staff should be put to work. I've been recommended to call 3 different numbers to be able to schedule an appointment to obtain a replacement of an SSN card. I was last given a number to schedule an appointment. I've call this number more than I can count, waiting for several hours which resulted to the background music stopping and hearing nothing but silence or waiting for hours while the music stopped and then the phone was continuously ringing. This is very time consuming. I went to the office, in where I was told to schedule the appointment by phone. Why couldn't they have assisted me in scheduling the appointment right at the office or why can't this be schedule on the government website. This is ridiculous.

  5. Jun 4, 2021

    On May 10th I applied for a new social security card to add my middle name. On the 19th I received my documents back to me. But I still haven't received my new card. They said it will take 10 to 14 days. Where is my card. I'm getting married and you are getting on my nerves.

  6. May 25, 2021

    I have been trying to set up an appointment for 3 weeks now and every time they keep telling me a different story as to when to call for an appointment at the Bronx Card Center. Every representative have a different lie they are telling people. They don't understand the frustration people are dealing with trying to get an appointment. I was told I need to start calling at 7:30 am to get through which is another lie. I have been on hold well over 7 hours and no one answer then the phone cuts off and you got to start all over again. I called the Bronx card center this morning 5/25/2021 at 8:30am and I got the woman on the phone and she said there is no appointments. I told her that I was informed that the representative said to call back to check for appointment. She said there isn't any appointments going to be giving out. I try to explain to her that is not what the other representatives are saying. She is terrible and she should not have a job giving people false information. This has been the worse process I have ever seen in my life. Do the Governors know the type of people working in these places behind the phone. Why is it so hard to get an appointment. This is a matter of me keeping my job and this are the run around people get it is just so unfair.

  7. May 11, 2021

    I have been trying to set up an appointment for two weeks! Last week, someone actually answered and informed me that I have to call back on 5/10/21 as there were no more appointments and new appointments will be available that day. I call bright and early and to my surprise someone answered again. I was told that there were still no appointments available and to call back 5/12/21. As I am writing this review, I am still on hold for 23 minutes. I wish I could use the online system for a replacement. I have tried and when I submit, a screen pops up that says they are unable to create an account with the social security number given. This is so frustrating. I think it is disgusting how they treat people. These rude workers may not need a social security replacement cards one day. However, they will need something from somewhere. When they try to call, I hope they are given an equally hard time if not more. Disgusting treatment.

  8. Apr 28, 2021

    Nobody is answering phone, I have been trying to book a in office interview for my SSN but nobody is helping me out with this, a lady picked up phone today, she was Rude for no reason and after listening to my request, she put me on hold for more than 45 minutes & never came back. I don't know what to do. I tried all the numbers but nobody could help

  9. Apr 12, 2021

    Im getting extremely frustrated. No one answers the phones. How am i supposed to make an appointment. This is really holding me up on a lot of stuff in my life right now.

  10. Apr 2, 2021

    No one ever picks up the phone no matter what time you call. If the offices are closed for in person and no one picks up the phone, how can anything get done. I've been trying to reach someone for over a month. This is ridiculous. What do the workers get paid for if they aren't doing their job? Why is no one monitoring this?

  11. Mar 16, 2021

    Hi, I need to get my baby social security card, Iím being calling and sent the application again but I have not receive it or here from ya, my son is 10 months old I really need it to do all he staffs, or give me an appointment because calling they donít want to give me one.

  12. Feb 3, 2021

    Hello I applied for a new card and it's been months. Is there any way to check to see any update. Thank you

  13. Jan 27, 2021

    I sent my SS application together with my naturalization certificate and the court name changed on January 28, 2020 , I would like to know how long more I have to wait for my SS card and documents to be returned.

  14. Dec 28, 2020

    I live in Bronx New York. I got my green card application approved. I am with a legal stay without a SOCIAL SECURITY NUMBER. Where can I apply for a card during this pandemic, as the Grand Concourse office is not issuing any new cards right now. Thanks for you help.

  15. Dec 7, 2020

    Do I need to make an appointment to come in and get a social security card? if so how do I go about it.

  16. Sep 25, 2020

    I have been attempting to get a name change done on my account since AUGUST. Every person I have spoken to has been very nasty and unhelpful. I now have no ID, none of my original paperwork. I was just told 'I don't know what to tell you' with the loud sound of TV cartoons and children in the background while I was being spoken to on speaker phone (that is the norm now when you call). This has been the most horrific experience. Yes I understand the backup because of COVID but why do people who need these things for work to KEEP their jobs have to hear that as an excuse. This is taking WAY too long and no one can provide me with an answer as to why.

  17. Aug 10, 2020

    How can I make a appointment, to apply for a new social security number, I'm a Ligal resident. I can on April 29 . please let me know

  18. Jun 24, 2020

    I want to know how I can apply for social security by mail for my mother who has arrived and I need to get her a quick medical insurance because she suffers from high sugar

  19. Jun 22, 2020

    I got a lost social security

  20. May 12, 2020

    I had applied for social security card for my uncle on February 28 ! But I didnít get still!!! Please le me know when will I get that social security card! Thanks!!!

  21. Apr 26, 2020

    How can I apply for a replacement social security card if I am d

  22. Apr 16, 2020

    Buenas , Quiero saber si mi seguro social ya estŠ listo, y cuando lo puedo ir a buscar ,

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****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment. To avoid waiting in line, they strongly encourage people to use the online services at or call them to schedule appointments in advance rather than walking in without an appointment.

This Social Security Administration Office determines eligibility and pays benefits to those entitled to survivor benefits. Determines eligibility and pays benefits to the entitled legally blind. Determines eligibility and pays retirement benefits to those entitled aged 62 and older. Administers and provides retirement benefits, disability benefits, survivors benefits, Medicare coverage, and Supplemental Security Income (SSI).

Top Online Services on

You can go online at: for the following services. You can take care of these things without making an appointment at your local office.

Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision

Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status

Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form

SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or

If you are applying for SSI, you can complete a large part of your application by visiting our website at You also can call us toll-free at (855) 531-1684 to ask for an appointment with a Social Security representative.

Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.

You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express¬ģ card program or an Electronic Transfer Account. For more information, visit

How to apply online?
Visit and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.

The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.

Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record. My Social Security Account

Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen. Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card. Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.

Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim File the claim with the paying agency. (800) 772-1213.

Supplemental Security Income
Pays benefits based on financial need.

Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.

SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.

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User Questions & Answers

Frequently Asked Questions

Can I do an application online for social security
Yes. You can apply for benefits online (retirement, disability, medicare). Visit
How do I apply for a replacement Social Security number card?
There is no cost to obtain a free or new Social Security Card. Get an application at this web link: Then, either mail in your application or visit your local office. Try to make an appointment before visiting your location Social Security Office.
How do I change or correct my name on my Social Security number card?
If you legally change your name due to marriage, divorce, or any other reason, you need to go to your local office.
How do I apply for Social Security retirement benefits?
It is recommended that you apply for retirement benefits three months before you want your payments to start. Applying online at One or more of the following documents may be needed in order to apply online. The end of the online application will provide instructions on where to submit them. The documents we may ask for are: Original birth certificate or other proof of birth [more info] (You may also submit a copy of your birth certificate certified by the issuing agency); Proof of U.S. citizenship or lawful alien status if you were not born in the United States [more info]; Copy of your U.S. military service paper(s) (e.g., DD-214 - Certificate of Release or Discharge from Active Duty) if you had military service before 1968; [more info]; and Copy of your W-2 form(s) [more info] and/or self-employment tax return [more info] for last year.
How long will it take to get a Social Security card?
The Social Security Administration will mail your Social Security card as soon as they have all of the necessary information and have verified the appropriate documents. Generally, you will get your card within 10 business days from the date on your receipt.
How long would it take to get by mail my Disability Benefits Award Letter?
An award letter, AKA award notice, is what shows that a claim for benefits has been approved.
The Award letter is usually mailed to the recipient within a few months of Social Security approving their benefit application.
The Social Security office does not have an established deadline for mailing the award letters. Some claimants will get their letters even after Social Security has issued their first benefit payment or earlier than that.
The wait is longer if your case was decided on a hearing.
Apply for Benefits Here.
Can I schedule, reschedule, or cancel an appointment with Social Security, through your website?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly.
If I give you my Social Security Number and personal Information, can you check the Status of my case or check my application status?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly. We strongly advise that you do not provide your Social Security Number or personal information through this website or any other website. Contact your local Social Security office directly in order to obtain your case status or for more information.
What is SSI (Supplemental Security Income)?
SSI provides monthly payments to adults and children who have low income, few resources, and who are blind or disabled. SSI also provides monthly payments to people age 65 and older with limited income and resources, who are not blind or disabled.
How Much Can You Get from SSI?
The basic monthly federal amount for 2021 is the same nationwide:
$794 for one person, or
$1,191 for a couple

Not everyone gets the same amount. You may get more if you live in a state that adds money to the federal SSI payment. On the other hand, you may get less if you have other income such as wages, pensions, or Social Security benefits. You may also get less if someone pays your household expenses. You may also get less if you live with a spouse and he or she has income.
Should I Apply for SSI?
To get a monthly payment you must:
Be at least age 65 OR be blind or disabled;
Have limited income (wages, pensions, etc.);
Have limited resources (the things you own);
Be a U.S. citizen, a national of the U.S., or some noncitizens; and
Reside in one of the 50 States, the District of Columbia, or the Northern Mariana Islands.

Exception: The children of military parent(s) assigned to permanent duty outside the U.S. and certain students temporarily abroad may receive SSI payments outside the U.S.
How Can You Apply for SSI?
You can apply for SSI by calling our toll-free number at 877-483-0689. The phone lines are open between 8 am and 7 pm. Office staff can provide more information about SSI and schedule an appointment to take your application over the telephone.

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