This place is an absolute joke. Ive been trying to get information on how to get a replacement SSC for day's now and the women I spoke to on the phone today after being on hold for 45 minutes kept interrupting me, and then hung up on me when I asked her a simple question that I was confused about, there unhelpful staff.
I applied for SSDI on August 15 2019. I was denied and an appeal went through. I went onto the Social Security website and learned I have have been approved. I read the the approval letter which explains the award amounts. The letter states I am approved as of June 2020 and also explains retroactive information. Questions - can I submit medical bills back to the retro start date? Example - I was admitted in hospital in Feb 2020 for 3 days. When does the retroactive for benefits begin. I started process in Aug 2019. I have not received anything yet.
Horrible in every single way.
I called the Holyoke number and it requested that I push #1 for this number and #2 for this number and so forth. After 5 minutes they said " thank you for calling SSA" and hung up. I did this 4x and got no where
A Mrs S called and ask that I return her call, upon call back I went through a recording numerous times do to the fact that I have a captioning phone and the recording repeated itself before I got done reading it the first time. they told me the office was closed at 2:50 pm then sent me to a phone line with a wait time of 55 minutes.This is ridiculous! Worst time ever. If you know this woman tell her she can not call into this phone without going through a relay service and I do not hear the phone ring so it will do NO good anyway. You want to ask me questions? Mail them to me, plus do not expect me to drive to Holyoke because I can't. Thank you, for ruining my day,
Hello, I\'m a nurse that works with a local agency. I am highly disappointed at the poor follow up from from some of the staff at this office (one in particular frankly). I am just being honest. I understand when things get busy, but some times people are REALLY in need of assistance and a very close friend of mine has not been receiving follow up despite trying to contact the office herself countless times. It\'s really disappointing and can be quite disheartening when you\'re in a tight spot, with mental health problems, and you can\'t rely on an individual from a government agency to simply make return phone calls. That\'s my two cents. Please don\'t hesitate to reach out to me, I\'m a nice person I\'m just fed up with the way that this place seems to function regarding those people who need actual help. It\'s even more difficult for those individuals who require the assistance to speak up for themselves in a productive way- so I feel obligated to speak up for my friend. The person at the Holyoke office who has been delinquent with my friend, her name is Holly- would be really nice if she could make some return phone calls!
****IMPORTANT: Due to COVID-19 pandemic, you can not walk in to the social security office without an appointment.
Appointments are limited and for dire issues only.
The Holyoke Social Security Office determines eligibility and pays benefits to those entitled to survivor benefits. Determines eligibility and pays benefits to the entitled legally blind. Determines eligibility and pays retirement benefits to those entitled aged 62 and older.
Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 12:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Location directions: CORNER OF DWIGHT & HIGH STREET - SECOND FLOOR NEXT TO CITY HALL- PARK IN REAR OR AT METERED PARKING ON HIGH STREET ENTER THE FRONT OF THE BUILDING ON HIGH STREET SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
If you are applying for SSI, you can complete a large part of your application by visiting our website at www.socialsecurity.gov. You also can call us toll-free at 877-480-4989 to ask for an appointment with a Social Security representative.
Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.
You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express® card program or an Electronic Transfer Account. For more information, visit www.GoDirect.org.
How to apply online?
Visit www.socialsecurity.gov and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.
The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.
Hours of operation:
Can I do an application online for social security?
Yes. You can apply for benefits online (retirement, disability, medicare). Visit https://www.ssa.gov.
How do I apply for a replacement Social Security number card?
There is no cost to obtain a free or new Social Security Card. Get an application at this web link: https://www.ssa.gov/forms/ss-5.pdf. Then, either mail in your application or visit your local office. Try to make an appointment before visiting your location Social Security Office.
How do I change or correct my name on my Social Security number card?
If you legally change your name due to marriage, divorce, or any other reason, you need to go to your local office.
How do I apply for Social Security retirement benefits?
It is recommended that you apply for retirement benefits three months before you want your payments to start. Applying online at https://secure.ssa.gov/iClaim/rib.
One or more of the following documents may be needed in order to apply online. The end of the online application will provide instructions on where to submit them. The documents we may ask for are:
Original birth certificate or other proof of birth [more info] (You may also submit a copy of your birth certificate certified by the issuing agency);
Proof of U.S. citizenship or lawful alien status if you were not born in the United States [more info];
Copy of your U.S. military service paper(s) (e.g., DD-214 - Certificate of Release or Discharge from Active Duty) if you had military service before 1968; [more info]; and Copy of your W-2 form(s) [more info] and/or self-employment tax return [more info] for last year.
I see a problem with a listing, who do I contact?
If you see a listing problem please just contact us through the comment link here: Comment Form
How long will it take to get a Social Security card?
The Social Security Administration will mail your Social Security card as soon as they have all of the necessary information and have verified the appropriate documents.
Generally, you will get your card within 10 business days from the date on your receipt.
If I give you my Social Security Number and personal Information, can you check the Status of my case or check my application status?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly. We strongly advise that you do not provide your Social Security Number or personal information through this website or any other website. Contact your local Social Security office directly in order to obtain your case status or for more information.
Can I schedule, reschedule, or cancel an appointment with Social Security, through your website?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly.
How long would it take to get by mail my Disability Benefits Award Letter?
An award letter, AKA award notice, is what shows that a claim for benefits has been approved.
The Award letter is usually mailed to the recipient within a few months of Social Security approving their benefit application.
The Social Security office does not have an established deadline for mailing the award letters. Some claimants will get their letters even after Social Security has issued their first benefit payment or earlier than that.
The wait is longer if your case was decided on a hearing.