Pittsburgh Social Security Office - Mt. Lebanon Branch

650 Washington Road,
Pittsburgh, PA - 15228


(888) 717-1525


(833) 950-2576


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  1. Dec 5, 2023

    I have found these folks to be very helpful and cooperative, both in person, and in any phone calls. I think they do a fine job.

  2. Aug 3, 2023

    I went in person to the Mt. Lebanon office regarding my disabled child’s account, and the supervisor was so disrespectful. He laughed and rolled his eyes with my concerns, and refused to comprehend the fact that she was due a refund 6 months ago, and it still hasn’t gone through. As a parent, who has had to leave her job due to her child’s health needs, this is so disturbing that this department is there to help people with disabilities and they have a worker like this who laughs in your face.

  3. Mar 1, 2023

    Been trying to schedule an appointment with a live person in mt Lebanon office Pittsburgh. They told me 3 weeks ago they would contact me by phone and mail the time. Still waiting!

  4. May 2, 2022

    Do I need appointment to apply for Medicare B?

  5. Jul 6, 2021

    I called, the phone on the other end rang 5 times then went dead. Tried againand got through to a 'We appreciate your patience, please hold for the next agent.' recording. Waited 15 minutes, the a lady answered. After giving my information, the lady answered my question in less than 4 minutes.

  6. May 18, 2021

    What a cluster, I was told to go to the Mt Lebanon office to replace my SS Card. Got there all the lights on no one at home. A guard came out ad told me they work from home, go to the website and schedule a meeting. Where on the website? I don't see anything. I called the number on the door of the SS office to schedule an appointment. A lady answered (while her kid was screaming in the background. I asked if i could schedule an appointment, she told me no, i would have to call 888-717-1525. I said ' this is the number I'm calling'. She hung up. Our gov't at work!

  7. May 10, 2021

    Tried to establish a 'My Social Security' account. Received a 'we cannot verify the information you provided' message. The information that I provided is accurate. Don't know what to do. Respectfully ask for your help. Thank you for your consideration. Bill

  8. Apr 16, 2021

    Two very unprofessional men answer the phone at this Mt. Lebanon Social Security office. They hang up on people and cause you to have to keep calling back just to get some very simple information, but they just keep hanging up on you. Filing a complaint about these two horrible Mt. Lebanon Social Security office workers seems in order here.

  9. Mar 9, 2021

    Have been calling the 1800 number for several months requesting a income print out and to request a new card. Every time I call they tell me that they will mail it to me and it will take up to 5-10 business days. That has been since December 2020. Now I called today because I have not received anything in the mail and I am about to be evicted because my housing requested this information and I can not produce it because Social Security employees is not doing their job. I am a vet and should not have to go through this.. The young lady that answered the phone was so unprofessional she was rude and then hung up on me. I am making a complaint to Andrew Saul The Commissioner about the professionalism and the lack or work his workers are doing. And If the managers do not hold their employees accountable for their actions I will make sure that the news will hear everything that I have to say because now I am being evicted behind not having the information that I requested in December

  10. Jan 19, 2021

    I faxed my paystubs from my temp job. To the office. And the fax line is always busy. And never accept my paystubs.

  11. Jan 11, 2021

    I have called the Mt. Lebanon office two times recently. Both times the call was picked up in a reasonable amount of time -- 10 minutes once/2 minutes the 2nd time. I know how busy they are right now so was surprised by the lower wait time. The first gentleman who answered was a bit abrupt telling me his co-workers were incompetent and shouldn't have told me to call the Mt. Lebanon office, but he did answer my question and give me a direct line to discuss the concern. The person I spoke with on the 2nd call was great. Very nice and professional. My husband and I went to this office a year ago and the person we met with was fantastic. Other friends/family have all commented on the people who work in the Mt. Lebanon office being great to work with and very helpful. It is great to deal with people who are willing to help (not always the case with customer service in any company, let alone a government office). Thank you.

  12. Oct 27, 2020

    I called a federal entity asking for help and I was yelled at by some employee named "Greg." He was condescending, arrogant and rude. He kept telling me there was nothing he could do and I would have to wait until the pandemic is over and the offices open back up. That's fine if that's the case, but it was the most unprofessional phone call I've ever experienced. This is a sad representation of our tax dollars at work.

  13. Oct 14, 2020

    I need to replace my Social Security card as my name is mis-spelled. Is there any SS office in the Pittsburgh area that has face to face service at this COVID-19 time? I do not want to send original documents through the mail.

  14. Sep 10, 2020

    I called to the SS office in Mt Lebanon today 9/10/20 around 1:30pm. The man who answered the phone was abrupt, rude and seemed in a hurry. I was trying to ask him about getting early retirement and collecting more when my husband retires. I have done my research but the answer I wanted was not specifically found online. When I tried to ask him, he spoke over me and said annoyed, 'I don't have time to figure that out. I am answering lots of calls and you will have to make an appointment' I stayed pleasant and told him that I would be happy to make an appointment. When he told me that I can't make an appointment until I am 3 months before I am looking to retire. I asked, ' so you are saying I can't get this question answered until then?' To which he answered you have to make and appointment. He told me abruptly that I shouldn't retire at 62 because it goes up 8% per year etc. I already knew this and was not asking him this question. He just wanted to get me off the phone. Maybe he had a bad morning but I only call when I can't find answers on my own. A very unpleasant experience.

  15. Sep 10, 2020

    I called the Mt Lebanon office at 9:05 this am. To early for the employees to be stressed out due to hight volume of calls or customer issues. I was speaking with a Mr Yee (if he gave his real name based on his attitude). He was rude, unprofessional and condescending! I tried to explain my issue and he insisted on repeating his mantra which was to let the system do its job and wait! I had a real concern and wanted to know a little more than that. Thankfully i inadvertently cut myself off when trying to lower the volume on my earbud. I called back and spoke to another person (BOB)who listened patiently to my concern and explained to me what happened and what i should expect as a remedy in the next few days. He was super kind, patient and understanding of my concern. THAT is how Mr Yee should have acted. Thank you Bob. Perhaps you can teach Mr Yee a few pointers on compassion, patience and professionalism. The world (and Soc Sec) need more Bobs.

  16. Jul 5, 2020

    When can I collect spouses social security? My husband hasn't collected yet. He will be 66 july21st. What's the best way to get maxium amount?

  17. Jun 30, 2020

    Good Afternoon, I need to change my last name after marriage however I have been unable to obtain a copy of my birth certificate from England and its been almost 7 months since I requested it. Will other ID suffice in order to change my last name on my social security card? Lauren

  18. Apr 8, 2020

    i changed my direct deposit last month and noticed it hasn't been used.

  19. Feb 19, 2020

    do I need an appointment to discuss my benefits

  20. Jan 21, 2020

    Hold on phone 49 minutes no response. Applied for new original card 3 " three" times no response no card applied. October 31 2019. Nothing - government service? In person to mount office- on line- mail !

  21. Jul 20, 2019

    Although the use of the phone is really a stupid machine so if you have a question, forget about it being answered. But, I need to say that there is an employee who works there who is the greatest. He is unjudgmental, kind, and every interaction I have had with has been extremely helpful. The short of it is he is a nice guy. He has helped my daughter and myself numerous times. I hope his supervisor gets to read this. His name is 'Bob'.

  22. May 7, 2019

    This telephone number is worthless as is the automated menu. There is no local access to just get a simple answer or service. This is a dumb way to do business, but then again, it is a government agency with lifetime job security and who cares about the general public as long as my paycheck keeps coming. As far as asking a direct question, good luck in trying to find an intelligent, live person who wants to do a proper job.

  23. May 4, 2019

    I would like to make an appointment to change my parent's SSA direct deposit from Bank of America to PNC. I hold power of attorney for both. They are both in their 90's with limited mobility.

  24. Aug 28, 2018

    This number is worthless. It is the same number for all the US. If a human ever answers they seam more like a dumb AI. One with a small number of auto responses. I have logged over two hours and got thru once and the person did nothing but read canned scripts then the line went dead. Not once did she answer a question. I asked over a dozen questions with out one answer. Simple questions like what I will I receive if I retire 01Dec2018 I want to mark this as a 0 but a 1 out of 5 is almost low enough.

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****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment. To avoid waiting in line, they strongly encourage people to use the online services at https://www.ssa.gov/onlineservices or call them to schedule appointments in advance rather than walking in without an appointment.

The Pittsburgh Social Security Office determines eligibility and pays benefits to those entitled to survivor benefits. Determines eligibility and pays benefits to the entitled legally blind. Determines eligibility and pays retirement benefits to those entitled aged 62 and older.

Monday     9:00 AM - 4:00 PM
Tuesday     9:00 AM - 4:00 PM
Wednesday     9:00 AM - 12:00 PM
Thursday     9:00 AM - 4:00 PM
Friday     9:00 AM - 4:00 PM
Saturday     Closed
Sunday     Closed


Top Online Services on SSA.gov

You can go online at: https://www.ssa.gov for the following services. You can take care of these things without making an appointment at your local office.

Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision

Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status

Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form

SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or

If you are applying for SSI, you can complete a large part of your application by visiting our website at www.socialsecurity.gov. You also can call us toll-free at (888) 717-1525 to ask for an appointment with a Social Security representative.

Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.

You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express® card program or an Electronic Transfer Account. For more information, visit www.GoDirect.org.

How to apply online?
Visit www.socialsecurity.gov and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.

The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.

Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record. My Social Security Account

Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen. Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card. Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.

Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim File the claim with the paying agency. (800) 772-1213.

Supplemental Security Income
Pays benefits based on financial need.

Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.

SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.

Ask a Question

User Questions & Answers

Frequently Asked Questions

Can I do an application online for social security
Yes. You can apply for benefits online (retirement, disability, medicare). Visit https://www.ssa.gov.
How do I apply for a replacement Social Security number card?
There is no cost to obtain a free or new Social Security Card. Get an application at this web link: https://www.ssa.gov/forms/ss-5.pdf. Then, either mail in your application or visit your local office. Try to make an appointment before visiting your location Social Security Office.
How do I change or correct my name on my Social Security number card?
If you legally change your name due to marriage, divorce, or any other reason, you need to go to your local office.
How do I apply for Social Security retirement benefits?
It is recommended that you apply for retirement benefits three months before you want your payments to start. Applying online at https://secure.ssa.gov/iClaim/rib. One or more of the following documents may be needed in order to apply online. The end of the online application will provide instructions on where to submit them. The documents we may ask for are: Original birth certificate or other proof of birth [more info] (You may also submit a copy of your birth certificate certified by the issuing agency); Proof of U.S. citizenship or lawful alien status if you were not born in the United States [more info]; Copy of your U.S. military service paper(s) (e.g., DD-214 - Certificate of Release or Discharge from Active Duty) if you had military service before 1968; [more info]; and Copy of your W-2 form(s) [more info] and/or self-employment tax return [more info] for last year.
How long will it take to get a Social Security card?
The Social Security Administration will mail your Social Security card as soon as they have all of the necessary information and have verified the appropriate documents. Generally, you will get your card within 10 business days from the date on your receipt.
How long would it take to get by mail my Disability Benefits Award Letter?
An award letter, AKA award notice, is what shows that a claim for benefits has been approved.
The Award letter is usually mailed to the recipient within a few months of Social Security approving their benefit application.
The Social Security office does not have an established deadline for mailing the award letters. Some claimants will get their letters even after Social Security has issued their first benefit payment or earlier than that.
The wait is longer if your case was decided on a hearing.
Apply for Benefits Here.
Can I schedule, reschedule, or cancel an appointment with Social Security, through your website?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly.
If I give you my Social Security Number and personal Information, can you check the Status of my case or check my application status?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly. We strongly advise that you do not provide your Social Security Number or personal information through this website or any other website. Contact your local Social Security office directly in order to obtain your case status or for more information.
What is SSI (Supplemental Security Income)?
SSI provides monthly payments to adults and children who have low income, few resources, and who are blind or disabled. SSI also provides monthly payments to people age 65 and older with limited income and resources, who are not blind or disabled.
How Much Can You Get from SSI?
The basic monthly federal amount for 2021 is the same nationwide:
$794 for one person, or
$1,191 for a couple

Not everyone gets the same amount. You may get more if you live in a state that adds money to the federal SSI payment. On the other hand, you may get less if you have other income such as wages, pensions, or Social Security benefits. You may also get less if someone pays your household expenses. You may also get less if you live with a spouse and he or she has income.
Should I Apply for SSI?
To get a monthly payment you must:
Be at least age 65 OR be blind or disabled;
Have limited income (wages, pensions, etc.);
Have limited resources (the things you own);
Be a U.S. citizen, a national of the U.S., or some noncitizens; and
Reside in one of the 50 States, the District of Columbia, or the Northern Mariana Islands.

Exception: The children of military parent(s) assigned to permanent duty outside the U.S. and certain students temporarily abroad may receive SSI payments outside the U.S.
How Can You Apply for SSI?
You can apply for SSI by calling our toll-free number at 877-483-0689. The phone lines are open between 8 am and 7 pm. Office staff can provide more information about SSI and schedule an appointment to take your application over the telephone.

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