Richmond Social Security Administration Office

3164 Garrity Way
Richmond, CA - 94806


(877) 877-3116


(833) 950-3043


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  1. Jan 23, 2024

    Been trying to talk with someone for 2 weeks …its a joke. No return call at all, no-one answers. EVER. Glad our tax dollars are been spend on quality service. SAD.

  2. Jan 3, 2023

    I put in for my SSI benefits. Someone from the Richmond office replied and said that I was approved yet I have not received a notification in the mail.

  3. Dec 20, 2022

    I DEFY anyone to get through on the telephone. As you can see below, you are placed on hold for about 20 minutes, only to be told you will be connected to the next available agent, only to be then told to call back later and cut off/hung up upon. No WONDER social security is in the terrible financial situation it is. This must be the worst SS office within the worst US government entity known in the US.

  4. Dec 13, 2022

    Absolutely the WORST. I DEFY anyone to get through on the telephone. As you can see below, you are placed on hold for about 20 minutes, only to be told you will be connected to the next available agent, only to be then told to call back later and cut off/hung up upon. No WONDER social security is in the terrible financial situation it is.

  5. May 3, 2022

    How do I make an appointment at my local ssi office?

  6. Apr 14, 2022

    Very frustrating waited for 17 minutes only to be cut off. Called back again with some hope that I could get my question answered. This time was on the phone for 19 minutes and was advised I would be connected to an agent only to be disappointed again! I was told to try again later. A total waste of effort! I realize it may have been a busy time, but to be given the hope that I could speak to someone and then feel like Iíve been given the run around!? Inexcusable.

  7. Jan 12, 2022

    On hold for 30 minutes, then cut off. Multiple times.

  8. Jan 10, 2022

    I need to know where I can pay on my over payment and also I moved and did a change of address?

  9. Dec 2, 2021

    Been trying to reach the person who earlier left me a message saying she was in charge of my application. NEVER answers their phone.

  10. Sep 8, 2021

    Does anyone have any of the managers names? they refuse to give it to me. Which they work for social security and are required to give a name. No matter what department they work in. I need it for when I go see my attorney.

  11. Jul 22, 2021

    This office is by far the WORST. No one answers the phone, not even the office Supervisor. All the employees that work in that office give the rest of the SSA offices a real bad name!

  12. Jun 25, 2021

    I can't get a phone call through.

  13. Jun 8, 2021

    I have been trying for weeks to get in touch with the person who earlier left me a message saying she was in charge of my application. I submitted my Part B application weeks ago but have heard nothing and cannot get anyone to return my phone calls. And the national 800 number does not appear to be functioning.

  14. Jun 8, 2021

    What are our tax dollars going for? Definitely not for service. Taxation without representation IS illegal.

  15. Jun 6, 2021

    Can you also fax paperwork in using your social security number on every page and put your mother's maiden name on there to connect because you have problems with the phone and it'll be better to have the proof that you fax the paper

  16. Jun 3, 2021

    I was told I wouldn't have an appointment this year but just by coincidence I was checking my mail and they gave me a phone appointment but when I tried to find out why was the change I couldn't get in touch with nobody for hours and not at all

  17. May 30, 2021

    I've been having problems getting in touch with social security building, I was reassured that I wouldn't have an appointment by an agent this year and shortly after I got a phone appointment so he wasn't telling the truth.

  18. May 19, 2021

    Why is it when I try calling there's no way to get connected, nobody calls back, there's no way to leave a message, so just trying to find mailing address, it's very stressful.

  19. Mar 25, 2021

    I am truly disappointed in the level of service that the elderly is receiving. My mother is 87 years old, not internet savvy and has a hard time hearing on the phone. She made an appointment for this Friday and was told on the phone there's no need her to come in because she can use the on-line services. How are you going to request folks to mail original drivers license's when they need to to drive or her medical card for a second ID when she needs it for appointments. I personally flew to California to assist her with the paperwork. When I tried to assist, I was told that I could not and she needs to do it herself. There needs to be a way for the elderly to receive the support in a timely manner or allow a family member to help.

  20. Mar 10, 2021

    I requested the immediately cancellation of my medicare plan B. I DID NOT received any notification of my cancellation, I sent a letter requesting the cancellation. I moved to Mexico for at least 7 months.

  21. Feb 25, 2021

    You received my passport sent at request of that Center. I have not received a response about this.

  22. Feb 16, 2021

    This office cares nothing about US citizens. Disgusting waste of tax dollars. The lady who answers the phone is rude, not considerate of the disabled & hangs up on clients. Complaint made to OMB office.

  23. Jan 9, 2021

    I keep getting the same form to fill out. I already filled it out. Payed for the stamp and sent it to you. Today, I got the same blank form with '2nd request' on it. I am not going to keep paying to send this form back to you as I see it as an error (not on my part) as I have made EVERY EFFORT TO COMPLY WITH YOUR REQUEST THE FIRST TIME AND AM NOT RESPONSIBLE IF YOU DID NOT GET THE DOCUMENT I MAILED TO YOU. IF YOU WANT ME TO ANSWER THESE QUESTIONS AGAIN AND AGAIN, PLEASE SEND ME A POSTAGE PAID ENVELOPE. REGARDS.

  24. Dec 3, 2020

    I applied online in mid Sept 2020 for benefits to start Dec 1, 2020. My application was directed to this office for processing and remains in process as of Dec 2, 2020. No contact whatsoever on progress. It fell through the cracks and no one cares.

  25. Nov 19, 2020

    I have left 5 messages for extension 34382. I need clarification of requested documents. I had 20 days to turn in forms but person will not call me back so I know what is needed.

  26. Sep 18, 2020

    They answered the call many times and leave the call o mute or hold and never helped I call other SSN offices and they answered and even they try to help me contact this office unfortunately if I live on Richmond this office is the only one can help me but customer service are not willing to help, they should hire people willing to help customers and just not people working to get easy money

  27. Sep 12, 2020

    Hello, my question is, I applied to get my social security number in February 2020 but I never received it because the postal address was wrong, what do I need to do to get my social security number? Do I need to apply again or what do I need to do?

  28. Aug 17, 2020

    reapply ssi card

  29. Jul 7, 2020

    I need to apply for a social security card for the first time, but because the offices are closed how do I apply for my social security number? I currently have work permit Thank You

  30. May 18, 2020

    I have been trying for over three years to be reimbursed for money taken from me via my 2015 tax return by mistake which was applied to an over payment account that had a ZERO balance for eight months. I never received anything from SS that indicated I owed any money or they were attempting to collect. I received a statement from SS stating I had a zero balance July 2015 but my 2015 tax return was absconded APRIL 2016. i provided evidence to SS of their mistake and they finally admitted it Mach 2019. It is now May 2020 and still have not been reimbursed. I'm being passed around from one person to another. The one person I finally got to call me back went on Maternity Leave for six months and my case stalled. I understand people make mistakes as we are human but for Heavens sake be accountable for your mistake and to your 'customers' I feel like I'm fighting King Kong with a wet popsicle stick.

  31. Apr 15, 2020

    The level of incompetency at this center is material for a sit-com...if it werenít for the fact that this incompetency directly affects lives. Iím in agreement with the commenter about ignorance of their website. But this remark should include written information provided with benefit statements as well. Beware.

  32. Apr 7, 2020

    Hi, I have applied my SSN on January 2020, it's been long time i have not received yet. I am trying to contact SS office, because of COVID-19 lockdown SS office has been closed since last month. how can i contact SSN office/Admin to know my status. Please,

  33. Apr 1, 2020

    Hi Iím trying to find out the status of my disability payment for April. My case was approved, however I have not received my award letter about my benefits.

  34. Mar 18, 2020

    Hi! This is AN. So, I would like to know about my an application on 3/10/20? Thanks.

  35. Feb 16, 2020

    Hi, my husband is accuse of SSI fraud and now in Germany he is arrested. I want to start paying back for him in each month even if I donít know the previous situation.

  36. Oct 12, 2018

    Incompetent staff! They had even no idea about the information which was even written on SSA website! They seems unwilling to assist at all!

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****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment. To avoid waiting in line, they strongly encourage people to use the online services at or call them to schedule appointments in advance rather than walking in without an appointment.

The Richmond Social Security Administration Office determines eligibility and pays benefits to those entitled to survivor benefits. Determines eligibility and pays benefits to the entitled legally blind. Determines eligibility and pays retirement benefits to those entitled aged 62 and older.

Location directions:
Proceed on to Interstate 80 West towards Oakland. Take the exit towards Hilltop Mall-Auto Plaza. Keep right to take the Hilltop Drive North ramp toward Hilltop Mall-Auto Plaza. Merge onto Hilltop Drive. Take the first right onto Blume Drive. Turn right onto Garrity Way. 3164 Garrity Way is on the right.We Are Accessible by AC Transit Bus Lines #76. We Are Located Across the Street from Chevy's and Next Door to the Marriott Hotel.

Social Security Office Hours:
Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 12:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday Closed

Top Online Services on

You can go online at: for the following services. You can take care of these things without making an appointment at your local office.

Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision

Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status

Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form

SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or

If you are applying for SSI, you can complete a large part of your application by visiting our website at You also can call us toll-free at (877) 877-3116 to ask for an appointment with a Social Security representative.

Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.

You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express¬ģ card program or an Electronic Transfer Account. For more information, visit

How to apply online?
Visit and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.

The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.

Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record. My Social Security Account

Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen. Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card. Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.

Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim File the claim with the paying agency. (800) 772-1213.

Supplemental Security Income
Pays benefits based on financial need.

Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.

SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.

Ask a Question

User Questions & Answers

Frequently Asked Questions

Can I do an application online for social security
Yes. You can apply for benefits online (retirement, disability, medicare). Visit
How do I apply for a replacement Social Security number card?
There is no cost to obtain a free or new Social Security Card. Get an application at this web link: Then, either mail in your application or visit your local office. Try to make an appointment before visiting your location Social Security Office.
How do I change or correct my name on my Social Security number card?
If you legally change your name due to marriage, divorce, or any other reason, you need to go to your local office.
How do I apply for Social Security retirement benefits?
It is recommended that you apply for retirement benefits three months before you want your payments to start. Applying online at One or more of the following documents may be needed in order to apply online. The end of the online application will provide instructions on where to submit them. The documents we may ask for are: Original birth certificate or other proof of birth [more info] (You may also submit a copy of your birth certificate certified by the issuing agency); Proof of U.S. citizenship or lawful alien status if you were not born in the United States [more info]; Copy of your U.S. military service paper(s) (e.g., DD-214 - Certificate of Release or Discharge from Active Duty) if you had military service before 1968; [more info]; and Copy of your W-2 form(s) [more info] and/or self-employment tax return [more info] for last year.
How long will it take to get a Social Security card?
The Social Security Administration will mail your Social Security card as soon as they have all of the necessary information and have verified the appropriate documents. Generally, you will get your card within 10 business days from the date on your receipt.
How long would it take to get by mail my Disability Benefits Award Letter?
An award letter, AKA award notice, is what shows that a claim for benefits has been approved.
The Award letter is usually mailed to the recipient within a few months of Social Security approving their benefit application.
The Social Security office does not have an established deadline for mailing the award letters. Some claimants will get their letters even after Social Security has issued their first benefit payment or earlier than that.
The wait is longer if your case was decided on a hearing.
Apply for Benefits Here.
Can I schedule, reschedule, or cancel an appointment with Social Security, through your website?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly.
If I give you my Social Security Number and personal Information, can you check the Status of my case or check my application status?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly. We strongly advise that you do not provide your Social Security Number or personal information through this website or any other website. Contact your local Social Security office directly in order to obtain your case status or for more information.
What is SSI (Supplemental Security Income)?
SSI provides monthly payments to adults and children who have low income, few resources, and who are blind or disabled. SSI also provides monthly payments to people age 65 and older with limited income and resources, who are not blind or disabled.
How Much Can You Get from SSI?
The basic monthly federal amount for 2021 is the same nationwide:
$794 for one person, or
$1,191 for a couple

Not everyone gets the same amount. You may get more if you live in a state that adds money to the federal SSI payment. On the other hand, you may get less if you have other income such as wages, pensions, or Social Security benefits. You may also get less if someone pays your household expenses. You may also get less if you live with a spouse and he or she has income.
Should I Apply for SSI?
To get a monthly payment you must:
Be at least age 65 OR be blind or disabled;
Have limited income (wages, pensions, etc.);
Have limited resources (the things you own);
Be a U.S. citizen, a national of the U.S., or some noncitizens; and
Reside in one of the 50 States, the District of Columbia, or the Northern Mariana Islands.

Exception: The children of military parent(s) assigned to permanent duty outside the U.S. and certain students temporarily abroad may receive SSI payments outside the U.S.
How Can You Apply for SSI?
You can apply for SSI by calling our toll-free number at 877-483-0689. The phone lines are open between 8 am and 7 pm. Office staff can provide more information about SSI and schedule an appointment to take your application over the telephone.

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