Rolla Social Security Office

1813 E 10th St
Rolla, MO - 65401




(833) 926-1837


Web address



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Your review is for this website only. Call the Social Security Dept directly to ask a question.


  1. Mar 7, 2022

    I applied via phone interview. I had a very good experience. Some documentation was requested to be dropped off at the Rolla office and while I was away from home in the afternoon on Friday, a phone message and a phone number were left for me to return the call and set up an appointment at the Rolla office. The phone number has been dialed on auto dial since 9 a.m. this morning and there is no answer only a busy signal and it is now 1:30 p.m. . It makes it very hard to work and try to reach this office when there is no answer there. I have also sent an email requesting another number (my work ) be called. If you are going to call people and leave numbers to set up appointments, at least make sure the number is really working. This part of the process should not be this difficult.

  2. Jun 16, 2021

    This office still isn’t open for in person services. I have been told that if I want to update my Social Security card after getting married I have to mail my marriage license into their office and then they will mail it back to me. To ask someone to mail a legal document like that is crazy. We had wedding invitations that people never even received in the mail this year. Open your office up for in person appointments!

  3. Nov 30, 2020

    I need to correct direct deposit of my social security distribution to my checking account. My bank notified me Friday it was trying to deposit in the wrong checking account. i received my first distribution in October, 2020 and it deposited just fine but this month it was trying to deposit in the wrong account. My bank of First Community National Bank in Steelville, MO. My info is as follows: Routing Number: 081510593 Account Number: 214701 Please call me at 314-971-0546

  4. Jul 16, 2020

    Been trying to replace my ss card for asks security questions that are not even relevant to me or my ss number

  5. May 12, 2020

    I was approved for an apartment and am staying in a motel and am. Going to be homeless I need paperwork showing the amount of ssi and ssa that I draw before they will let me in my apartment how can I get a copy of it today .Please help

  6. Apr 14, 2020

    Will stimulus payments go on direct Express cards?

  7. Nov 12, 2019

    I was just trying to make an appointment to discuss a notice I received. The notice had to be responded to within 10 days and I received the notice Saturday, 9 Nov. I understand the volume of business is probably somewhat overwhelming but so is it for those receiving notices that they do not understand and we look to you for answers. I started calling at 0839 and at 0944 was transferred to Mark and left a voice message. I did not receive a call and was worried about missing a call if I went to my appointment so I called back and left a 2nd message. To make a long story short I called several more times just to speak with someone on making an appointment but was engaged in conversation with Gail, for the second time and found her to be rude, short and unprofessional. I am sure a this point I myself was getting frustrated with not being able to be heard. If she had explained to me what she did on the last call it would have made a difference. I ask if she had a supervisor and she replied yes so I ask to speak with the supervisor and she replied he/she was not there. So she got frustrated with me and hung up on me. I guess I have to speak with Mark before I can make an appointment? Once I was hung up on I called the national number to get information and was explained in detail about the letter and they put a notice on my record that I did call to take care of this within the time frame allotted which was never offered to me at the Rolla office. I found Gail, as I said before, to be unprofessional, uncaring and a short attitude in her responses. As I am on the phone with the national number I receive a call from the Rolla office at 1524 and was on the other line. So I ended my conversation and called the Rolla office back and of course but on hold and Gail answered about 1544 and I told her I was returning Mark's call and she said well do you want to leave a message he is gone. I replied no and hung up. I will be utilizing the Lebanon office in the future as when I called them they explained you can just walk in and speak with someone. I am sure there will be a wait but that is more hopeful than waiting by a telephone for 7 hours. My apologizes if I became frustrated and elevated my voice. After working for the Federal Government for 33 years there is some good Customer Service training which I think Gail will benefit from. Another consideration to be aware of is not all, especially the elderly, have access or the skills and knowledge to do business online.

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****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment. To avoid waiting in line, they strongly encourage people to use the online services at or call them to schedule appointments in advance rather than walking in without an appointment.

The Rolla Social Security Office determines eligibility and pays benefits to those entitled to survivor benefits. Determines eligibility and pays benefits to the entitled legally blind. Determines eligibility and pays retirement benefits to those entitled aged 62 and older. Hours: Monday 9:00 AM - 4:00 PM Tuesday 9:00 AM - 4:00 PM Wednesday 9:00 AM - 12:00 PM Thursday 9:00 AM - 4:00 PM Friday 9:00 AM - 4:00 PM Saturday Closed Sunday Closed Location: Social Security office is two miles east of junction of hwy 63 and 10th street across the street from church of Nazarene.

Top Online Services on

You can go online at: for the following services. You can take care of these things without making an appointment at your local office.

Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision

Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status

Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form

SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or

If you are applying for SSI, you can complete a large part of your application by visiting our website at You also can call us toll-free at 800-551-2056 to ask for an appointment with a Social Security representative.

Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.

You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express® card program or an Electronic Transfer Account. For more information, visit

How to apply online?
Visit and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.

The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.

Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record. My Social Security Account

Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen. Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card. Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.

Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim File the claim with the paying agency. (800) 772-1213.

Supplemental Security Income
Pays benefits based on financial need.

Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.

SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.

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User Questions & Answers

  1. Posted by User onTuesday, January 18, 2022

    Very Rude, it’s amazing how people can get away with treating the public like that.

  2. Posted by User onThursday, February 4, 2021

    Very very RUDE!

Frequently Asked Questions

Can I do an application online for social security
Yes. You can apply for benefits online (retirement, disability, medicare). Visit
How do I apply for a replacement Social Security number card?
There is no cost to obtain a free or new Social Security Card. Get an application at this web link: Then, either mail in your application or visit your local office. Try to make an appointment before visiting your location Social Security Office.
How do I change or correct my name on my Social Security number card?
If you legally change your name due to marriage, divorce, or any other reason, you need to go to your local office.
How do I apply for Social Security retirement benefits?
It is recommended that you apply for retirement benefits three months before you want your payments to start. Applying online at One or more of the following documents may be needed in order to apply online. The end of the online application will provide instructions on where to submit them. The documents we may ask for are: Original birth certificate or other proof of birth [more info] (You may also submit a copy of your birth certificate certified by the issuing agency); Proof of U.S. citizenship or lawful alien status if you were not born in the United States [more info]; Copy of your U.S. military service paper(s) (e.g., DD-214 - Certificate of Release or Discharge from Active Duty) if you had military service before 1968; [more info]; and Copy of your W-2 form(s) [more info] and/or self-employment tax return [more info] for last year.
How long will it take to get a Social Security card?
The Social Security Administration will mail your Social Security card as soon as they have all of the necessary information and have verified the appropriate documents. Generally, you will get your card within 10 business days from the date on your receipt.
How long would it take to get by mail my Disability Benefits Award Letter?
An award letter, AKA award notice, is what shows that a claim for benefits has been approved.
The Award letter is usually mailed to the recipient within a few months of Social Security approving their benefit application.
The Social Security office does not have an established deadline for mailing the award letters. Some claimants will get their letters even after Social Security has issued their first benefit payment or earlier than that.
The wait is longer if your case was decided on a hearing.
Apply for Benefits Here.
Can I schedule, reschedule, or cancel an appointment with Social Security, through your website?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly.
If I give you my Social Security Number and personal Information, can you check the Status of my case or check my application status?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly. We strongly advise that you do not provide your Social Security Number or personal information through this website or any other website. Contact your local Social Security office directly in order to obtain your case status or for more information.
What is SSI (Supplemental Security Income)?
SSI provides monthly payments to adults and children who have low income, few resources, and who are blind or disabled. SSI also provides monthly payments to people age 65 and older with limited income and resources, who are not blind or disabled.
How Much Can You Get from SSI?
The basic monthly federal amount for 2021 is the same nationwide:
$794 for one person, or
$1,191 for a couple

Not everyone gets the same amount. You may get more if you live in a state that adds money to the federal SSI payment. On the other hand, you may get less if you have other income such as wages, pensions, or Social Security benefits. You may also get less if someone pays your household expenses. You may also get less if you live with a spouse and he or she has income.
Should I Apply for SSI?
To get a monthly payment you must:
Be at least age 65 OR be blind or disabled;
Have limited income (wages, pensions, etc.);
Have limited resources (the things you own);
Be a U.S. citizen, a national of the U.S., or some noncitizens; and
Reside in one of the 50 States, the District of Columbia, or the Northern Mariana Islands.

Exception: The children of military parent(s) assigned to permanent duty outside the U.S. and certain students temporarily abroad may receive SSI payments outside the U.S.
How Can You Apply for SSI?
You can apply for SSI by calling our toll-free number at 877-483-0689. The phone lines are open between 8 am and 7 pm. Office staff can provide more information about SSI and schedule an appointment to take your application over the telephone.