San Marcos Social Security Administration Office

367 Via Vera Cruz
San Marcos, CA - 92078


(866) 614-4769


(833) 950-3691


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  1. Sep 20, 2023

    How do I apply for Social Security disability benefits?

  2. Aug 16, 2021

    Nesesito una cita y no me he podido comunicar con ustedes.

  3. Jun 16, 2021

    Tramitar n˙mero de seguro social

  4. Jun 9, 2021

    I need to replace my lost social security card. Can I make an appointment or call a number, which you give me, or what?

  5. May 22, 2021

    I tried to get proof of income for my mother-in-law ( 94 year old ) by phone call around 10 times but failed. Problem is my mother-in-law has no way to communicate to prove her identity. Can I make an appointment to have face to face meeting to fix this issue? Thanks in advance.

  6. Apr 14, 2021

    Se me perdiˇ mi seguro social como le hago para remplazar

  7. Mar 21, 2021

    These people give 0 about doing there job and they are very brash, rude and unhelpful. Who is in charge and responsible for such an UNPROFESSIONAL operation? One star is too high of a rating. Look at the rest of the sad complaints.

  8. Mar 16, 2021


  9. Mar 16, 2021

    I have received a letter that I disenrolled myself from medicare which I did not do it. I have been trying phone calls but never had a chance to get through. I would like to make a correction and make sure it never happens again.

  10. Feb 24, 2021

    I have to change my account that my SS check is deposited in due to the account being compromised. Please let me know how to proceed.

  11. Jan 25, 2021

    I tried to reach SocSec in San Marcos Ca., wont answer calls, office closed except by appointment.

  12. Jan 25, 2021

    I have tried many methods to contact the site. offices are closed; phones unable to connect [call later].

  13. Nov 30, 2020

    I need to make an appt regarding my Social Security Check please A nice lady helped me in April this year when I retired. But now I am being told I need to fill out all the paperwork again. Please let me know how to make an appointment there at the San Marcos office.

  14. Jul 30, 2020

    I do not have a copy of my marriage certificate at this time, and County Offices are closed so it will take time to get a certified copy. May I still apply to find out how much I will be receiving as a divorced spouse. I was married more than 10 years and have been divorced for more than two years. I am 67 years old born in 1953. Also, are Social Security Offices currently open for business?

  15. Jun 19, 2020

    When do you start to be opened?

  16. Mar 16, 2020

    I was not able to set up an online account because I answered a challenge question wrong. I got the national office but they said I would need to deal with this locally. I am trying to apply for Medicare as I am 65, Can I make a phone appointment? I don't want to come into the office.

  17. Oct 15, 2019

    Could I do change last name at this office? or must go to San Diego downtown location?

  18. Sep 25, 2019

    I received a recorded call from SS saying my benefits had been suspended because of fraud. The number was (800) 772-1213

  19. Sep 21, 2019

    I would like to come into the San Marcos office on Thurs. morning to find out about the change in the amount of my payment of Social Security and also to change my address.

  20. Sep 17, 2019

    got through very fast and spoke to a kind and helpful gentleman. I am 75 yo. and he was very patient with me. Thank you.

  21. Aug 23, 2019

    Called to make an appointment and got a representative (Brett) within 3 minutes. He was very helpful and was able to answer my questions such that I will not even need to visit the office. He instructed me how to file online and save everyone time and money. Well done!

  22. Jul 18, 2019

    Need to update my status and replacement of SSN card

  23. Feb 15, 2019

    This office is absolutely horrible. The wait time was ridiculous for something that took five minutes and the workers there weren't very friendly. I applied for a new social security card with my new married name on it on the 24th and I still haven't received it (today is February 15th). I called the office twice to figure out what happened to it. They told me the first time that since it was the tenth business day that I needed to give it a few more days, then the second time they basically told me that because my new married name was on the mailing address and that isn't what it normally looks like on my mail, that it was returned to their office and destroyed. So I have to take more time away from work to come into this packed office and wait for an hour and a half because these people here don't know how to do their job correctly. Absolutely unprofessional, makes the government look horrible.

  24. Nov 13, 2018

    I filed a claim for divorced widow, I am 60 and was married 14 years, 2 children. I recently moved to Escondido to care for my mother. No unemployment benefits. I felt judgement from the person processing my claim. 'YOU are filing a claim?' Like it was crazy to do so. 2 different employees said this. I qualify, why not file a claim? Why shame someone for doing so? Also the person said I had to have an end date. I have to call back to extend it, who know how long I will need to wait on the phone to do so. I may need to help my mother for awhile she has dementia from an earlier fall and brain injury. Shame on you all. Very cold and impersonal.

  25. Sep 21, 2018

    This system is a joke. Call to make an appointment, 15 minutes later, I am told it will be an hour and a half before I even get to talk to a live person to even make the freaking appt. I hate the government, this system sucks ass and they need to fix it.

  26. Aug 6, 2018

    Great service on the telephone by Patty! Looking to make an appointment due to the fact I am turning 65 yrs of age. She was extremely helpful with questions regarding Medicare and SS. Will be making an appointment 3 months prior to turning 65. Thanks Patty

  27. Jun 26, 2018

    Can't believe it took 10 minutes just to be told that I will be on hold for over an hour - just to make an appointment. This is ridiculous!!!! I don't have that kind of time. I'll have to find another way.

  28. Dec 2, 2016

    When we got to the window, the lady commented on how long we had waited. She asked why we hadn't made an appointment instead of waiting several hours? We had been told on our prior, and initial, visit that appointments could not be made. She said this was incorrect - she said next time we should call the 800 number next time to make an appointment. I called and guess what? No appointments. Also, each time we have been there, we have been given a different amount for my monthly Social Security. No one could explain why the amounts I had been told by someone else were incorrect. I understand that people at this office work very hard but it should not be too much to expect them to have the same information. So far, I have been given a different amount from three different people at this office, as well as four different amounts on the last four letters I have received from Social Security. My husband and I have no idea at this point what the amount of my next check will be. Our government should be able to provide better service than this.

  29. Jan 25, 2016

    It is not possible to make an appointment at the San Marcos office. I asked to make an appointment, and the woman on the phone spoke for about ten minutes without a break - she told me the times the office was open, what documents to bring for each kind of application, etc - all the information on this page already - before finally saying: 'We don't offer appointments, but you are welcome to stop by the office during opening hours.' Calling is a waste of time.

  30. Aug 10, 2015

    Workers are not happy here, they must be underpaid. Lady in window 1 very annoyed and upset with my questions. Before she helped the next customer she was scrolling thru her phone. While the line was 20 people long. Horrible customer service! Dont know her name but she is a heavy set, bleached short hair, green eyes. Nasty lady.

  31. Feb 17, 2015

    It would be really herlpful if I could call a local number to make an office appointment. I have been on hold fror almost an hour to just make an appointment at my local office via the main number used for the whold nation! I can't beleive it! This is more than awful customer service to a citizen of the US! I am appalled!

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****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment. To avoid waiting in line, they strongly encourage people to use the online services at or call them to schedule appointments in advance rather than walking in without an appointment.

The San Marcos Social Security Administration Office determines eligibility and pays benefits to those entitled to survivor benefits. Determines eligibility and pays benefits to the entitled legally blind. Determines eligibility and pays retirement benefits to those entitled aged 62 and older.

Location directions:

Take highway 78 to San Marcos Blvd. Head West to Via Vera Cruz. Turn Right.

The Social Security Office Is the second building on the right at the Corner of Boardwalk.

The Nct Bus #347 Stops Directly in Front of the Office.

Social Security Office Hours:
Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 12:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday Closed

Top Online Services on

You can go online at: for the following services. You can take care of these things without making an appointment at your local office.

Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision

Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status

Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form

SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or

If you are applying for SSI, you can complete a large part of your application by visiting our website at You also can call us toll-free at (866) 614-4769 to ask for an appointment with a Social Security representative.

Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.

You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express® card program or an Electronic Transfer Account. For more information, visit

How to apply online?
Visit and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.

The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.

Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record. My Social Security Account

Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen. Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card. Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.

Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim File the claim with the paying agency. (800) 772-1213.

Supplemental Security Income
Pays benefits based on financial need.

Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.

SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.

Ask a Question

User Questions & Answers

Frequently Asked Questions

Can I do an application online for social security
Yes. You can apply for benefits online (retirement, disability, medicare). Visit
How do I apply for a replacement Social Security number card?
There is no cost to obtain a free or new Social Security Card. Get an application at this web link: Then, either mail in your application or visit your local office. Try to make an appointment before visiting your location Social Security Office.
How do I change or correct my name on my Social Security number card?
If you legally change your name due to marriage, divorce, or any other reason, you need to go to your local office.
How do I apply for Social Security retirement benefits?
It is recommended that you apply for retirement benefits three months before you want your payments to start. Applying online at One or more of the following documents may be needed in order to apply online. The end of the online application will provide instructions on where to submit them. The documents we may ask for are: Original birth certificate or other proof of birth [more info] (You may also submit a copy of your birth certificate certified by the issuing agency); Proof of U.S. citizenship or lawful alien status if you were not born in the United States [more info]; Copy of your U.S. military service paper(s) (e.g., DD-214 - Certificate of Release or Discharge from Active Duty) if you had military service before 1968; [more info]; and Copy of your W-2 form(s) [more info] and/or self-employment tax return [more info] for last year.
How long will it take to get a Social Security card?
The Social Security Administration will mail your Social Security card as soon as they have all of the necessary information and have verified the appropriate documents. Generally, you will get your card within 10 business days from the date on your receipt.
How long would it take to get by mail my Disability Benefits Award Letter?
An award letter, AKA award notice, is what shows that a claim for benefits has been approved.
The Award letter is usually mailed to the recipient within a few months of Social Security approving their benefit application.
The Social Security office does not have an established deadline for mailing the award letters. Some claimants will get their letters even after Social Security has issued their first benefit payment or earlier than that.
The wait is longer if your case was decided on a hearing.
Apply for Benefits Here.
Can I schedule, reschedule, or cancel an appointment with Social Security, through your website?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly.
If I give you my Social Security Number and personal Information, can you check the Status of my case or check my application status?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly. We strongly advise that you do not provide your Social Security Number or personal information through this website or any other website. Contact your local Social Security office directly in order to obtain your case status or for more information.
What is SSI (Supplemental Security Income)?
SSI provides monthly payments to adults and children who have low income, few resources, and who are blind or disabled. SSI also provides monthly payments to people age 65 and older with limited income and resources, who are not blind or disabled.
How Much Can You Get from SSI?
The basic monthly federal amount for 2021 is the same nationwide:
$794 for one person, or
$1,191 for a couple

Not everyone gets the same amount. You may get more if you live in a state that adds money to the federal SSI payment. On the other hand, you may get less if you have other income such as wages, pensions, or Social Security benefits. You may also get less if someone pays your household expenses. You may also get less if you live with a spouse and he or she has income.
Should I Apply for SSI?
To get a monthly payment you must:
Be at least age 65 OR be blind or disabled;
Have limited income (wages, pensions, etc.);
Have limited resources (the things you own);
Be a U.S. citizen, a national of the U.S., or some noncitizens; and
Reside in one of the 50 States, the District of Columbia, or the Northern Mariana Islands.

Exception: The children of military parent(s) assigned to permanent duty outside the U.S. and certain students temporarily abroad may receive SSI payments outside the U.S.
How Can You Apply for SSI?
You can apply for SSI by calling our toll-free number at 877-483-0689. The phone lines are open between 8 am and 7 pm. Office staff can provide more information about SSI and schedule an appointment to take your application over the telephone.

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