****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment.
To avoid waiting in line, they strongly encourage people to use the online services at https://www.ssa.gov/onlineservices or call them to schedule
appointments in advance rather than walking in without an appointment.
The Waukegan Social Security Office determines eligibility and pays benefits to those entitled to survivor benefits. Determines eligibility and pays benefits to the entitled legally blind. Determines eligibility and pays retirement benefits to those entitled aged 62 and older.
LOCATED IN NORTHWEST WAUKEGAN.TAKE ANY MAIN EAST/WEST STREET SUCH AS WASHINGTON OR GRAND TO LEWIS (1900 WEST).THE OFFICE IS ABOUT 1/2 MILE NORTH OF GRAND AND 3 BLOCKS SOUTH OF SUNSET ON THE WEST SIDE OF THE STREET,NEXT TO ILLINOIS DEPT OF HUMAN SERVICES
Top Online Services on SSA.gov
You can go online at: https://www.ssa.gov for the following services. You can take care of these things without making an appointment at your local office.
Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision
Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status
Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form
SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or
Disabled.
If you are applying for SSI, you can complete a large part of your application by visiting our website at www.socialsecurity.gov. You also can call us toll-free at 888-320-0960 to ask for an appointment with a Social Security representative.
Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.
You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express® card program or an Electronic Transfer Account. For more information, visit www.GoDirect.org.
How to apply online?
Visit www.socialsecurity.gov and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.
The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.
Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record.
My Social Security Account
Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen.
Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card.
Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.
Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim
File the claim with the paying agency. (800) 772-1213.
Supplemental Security Income
Pays benefits based on financial need.
Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.
SSI
SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.
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The Waukegan office is horrible, they never get your paperwork or calculations correct so good luck working with them every month just to get your benefits the way your supposed to!
I need to have more information on ex husband SS benefits that has passed away.
I have tried eight time to contact this office. After holding for 18 min or so the phone begins to ring then hangs up. Very frustrating.
I am the payee of my disabled brother. I've left multiple voice message for his case worker at the Waukegan office but the case worker does not return my calls.
The service is terrible. No one answers, they hang up before ever connecting....
I have been hung up on over 6 times. This is ridiculous.
no one gets back to me. Ive called 5 times over the last week...
Customer service is terrible. I can't believe our taxes go towards these people who are leeching off hardworking Americans. I've been waiting for a month for an update. My calls are never answered (except for the one time I had a condescending woman speaking on the other line).
4/1/21 Your employees were fine. Your federal agent guard needs to be removed. He verbally assaulted me because he didn’t look at the list of appointments when I said what I was there for (returning someone else’s PRIVATE INFORMATION THAT WAS SENT TO ME). He continued to berate me, I assume because he realized I was right and needed to make-up for it. His attitude is the exact reason people are afraid of law enforcement. He went straight to a cocky attitude and demeaning language without so much as looking at the list of people who were supposed to be there. Two unacceptable things occurred here; receiving someone else’s personal information, and your officer failing to do his job while also being incredibly hostile. I hope this finds the correct authority to address needless hostility and horrendous mistakes being made.
I have called your office twice to ask a clarifying question about changing my name after getting married. My question was in regards to the specific documents needed (to be mailed) in order to make this change. BOTH TIMES the representative interrupted me, was sarcastic and demeaning, and this time, she hung up the phone. I STILL don't have a clear answer about what I need to mail because both times I was talked down to for not knowing the answer, and this time the person hung up. I understand that things are stressful right now, and I can't imagine working in your office and dealing with calls all day. However, a small bit of kindness, not to mention professionalism, should absolutely be a part of every customer service interaction. Is there a way that I might speak to a professional who can answer my question? Thank you.
Mrs Fluck is excellent - Thank you for being so helpful, understanding and knowledgeable - The retirement process was confusing for me and your assistance took away my stress Great Job !
I need to know when the office will be open for in person services.
Quiero saber porque nole a llegado forma para llenarla desde abril.2020 y estoy esperando esa forma para llenarla
Hi I want know the office is open
Hello its me Juan Ruiz and deaf. Can i have email? I cant do fax send my pay check every 1 months until 9 months but i dont have fax
I was trying to cancel my appointment for today (October 28, 2019 @ 2:30. I was told I had to wait 50 minutes for an operator to assist me. I just wanted to cancel to reschedule. I am a teacher and could not secure a substitute teacher for half a day. I apologize for any inconvenience. No simple way to do this. Thanks!
My ex husband of 20 yrs is retiring next month and i would like to make an appt to come in.
This office made me send in my passport to get my name changed after marriage (which I later learned was not necessary and a complete lie). They then lost my passport and have still not sent it back to me. I need my passport ASAP for an international trip and yet they have not cared enough to send it, although I have called every 2 weeks and they said they would send it right away. People at this office are completely unprofessional and cannot even give correct directives or information about simple matters. I am extremely disappointed that they would lose such an important item of mine.