West Covina Social Security Office

501 S Vincent Ave,
West Covina, CA - 91790


(866) 964-0162


(833) 571-2611


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  1. Oct 13, 2021

    I called your office last 2 weeks to make an appointment to apply for SSN, I was given it but when i went to your office, my name was not listed there, and the security guard was very rude.

  2. Jun 24, 2021

    I would like to complete an application for a Social security card for my newborn son....please advise on next step....thank you

  3. Jun 14, 2021

    Gentleman is trying to help me...with disability and Socil Security problems..God bless him.

  4. Jun 14, 2021

    I am in Mexico the 800 number does not work from here... I need to change my bank account that my s s is deposited to due to me closing my chase account...

  5. Jun 2, 2021

    First time I called I received friendly service. Second time I called I received TERRIBLE service. Mr. E was rude, condescending, and threatened to revoke my appointment, because I asked him to explain redaction. His response, 'You're calling here and you do not know what redaction means?' I needed to understand his terms, because he would place me on hold numerous times w/o notification and went so far as to cut me off when I asked about his holiday weekend. I understand being short staffed and busy, but this is beyond excusable. It is obvious he is unhappy and may dislike his job and does not handle customer service professionally. I called their 1800 number to complain, and they advised me to write a letter. People need jobs, and having one should be a blessing. Mr. E. may be in the wrong line of work.

  6. May 10, 2021

    I didnít receive my check this month. Called in 4 times And I was told I would receive last week. And didnít. Called not able to contact my local office. Hanging up . You canít hold my benefits. I wrote letter and no response.

  7. Apr 5, 2021

    Need to make an appointment. Have tried 4 times during pandemic to get a replacement Social Security Card. Each time denied. When is it ok to walk in as it has been 6 months trying to get a card.

  8. Apr 1, 2021

    I worked in Customer Service for 30years for a very large company where Customers are #1. In March I received a call back from Mr. Gama l received Outstanding Customer Service very polite he answered my questions, handle my issue efficient and accurate. Thank you Mr.Gama . The Best to you.

  9. Mar 17, 2021

    Necesito saber cuando van abrir las oficinas del seguro social, de West Covina.

  10. Mar 16, 2021

    Horrible service. Spoke to a rep after waiting on hold for 2hr. Unable to answer my question, and unable to make an appointment as it was deemed "not an emergency'. When asked what DOES constitute and emergency, was unable to give an answer. Apparently nothing is an emergency, or qualifies for an appt? I had to call the main office. Was told what to submit via mail. 1 month later WC office STILL hasn't processed the information given.

  11. Mar 11, 2021

    Hi Iíve been trying to call plenty of times to speak to a representative, my call is either being as an error or it sounds busy. Iíve been calling 30 mins but nothing and itís important for me to speak to a representative since Iíve been mailing documents

  12. Feb 22, 2021

    I need to make an appointment to get a social security card for my two year old daughter, have filled out the application and need to return application, this is a new social security card request

  13. Jan 30, 2021

    I received a letter stating that my monthly SSI payment will lower $o.oo what information do you need ?

  14. Dec 28, 2020

    Request the retirement benefits.

  15. Dec 11, 2020

    I will like to set a appointment to take some papers to the office please thank

  16. Dec 1, 2020

    I need a appointment to proof my the conservatorship of my brother and to make changes , I have been trying to get in touch with anybody butt no answer .. Thank you ....

  17. Oct 23, 2020

    I need a appointment to see have a proof of income and a social security statement of all the money I made all my life and all the years I put into working.

  18. Sep 9, 2020

    I would like to talk to a person who works there. I get $591.00 each month. I also get $175.00 in food stamps. How would I go about getting my benefits Increased? I'm currently homeless and I live in motel. I used to live in a house and my benefits reflected that. Please contact me asap so I may be able to get some answers regarding this matter. I'm under a lot of pressure right now because I just recently had major surgery. I really need to have my benefits adjusted so I might be able to find housing. Thank you in advanced. I anticipate any help you can offer.

  19. Aug 28, 2020

    Buenas tardes, solo quiero consultar si ya estŠn abiertas las oficinas y si estŠn atendiendo personalmente, como estaba cerrado por el Covid-19 O aķn siguen con las restricciones? Les agradecerť una respuesta.

  20. Jul 7, 2020

    good afternoon, I'm helping my brother apply for disability benefits. but, I cant see where I need to go to help him. Maria

  21. Mar 27, 2020

    I recently got a letter Stating that there was still a back payment that is due on April 1, 2020 and when I checked my card for pending money The only pending money on there is my regular benefits that back pay is not on there and I want it on there please put it on there I can't get a hold of anybody any other way please help me

  22. Jun 3, 2019

    how can i set up appointment to change my last name ?

  23. Jan 15, 2019

    Do I need an appt. to change my name for SS benefits and card? If yes, can I make an appt. on line? I have called the # and have been on hold for over an hour.

  24. Sep 10, 2018

    The policies at this office location is extremely inconsistent and incredibly frustrating for my mother, who is SSI recipient. My mother is disabled, hard of hearing, and has limited English proficiency. As her son, I try to help her with navigating through the social security process of receiving the income she is entitled to. However, when I speak to one representative who tells me one thing and I get another representative who tells me another policy, it's difficult to get anything done. For example, I spoke to one rep. who says that in order to verify that I can speak on behalf of my mother, I would need to have her on the line over the phone to confirm her identity. Then, I speak to another rep. after waiting over an hour, who tells me that my mother would need to be present for me to speak on behalf of her. The logistics involved in having my mother present is challenging and for the SS office to be wholly dismissive of this inconsistency with a perfunctory 'I'm sorry, but I can't help you' response is completely unacceptable.

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****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment. To avoid waiting in line, they strongly encourage people to use the online services at https://www.ssa.gov/onlineservices or call them to schedule appointments in advance rather than walking in without an appointment.

Social Security Office Hours:
Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 4:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday Closed

The West Covina Social Security Administration Office determines eligibility and pays benefits to those entitled to survivor benefits.
Determines eligibility and pays benefits to the entitled legally blind.
Determines eligibility and pays retirement benefits to those entitled aged 62 and older.

Top Online Services on SSA.gov

You can go online at: https://www.ssa.gov for the following services. You can take care of these things without making an appointment at your local office.

Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision

Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status

Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form

SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or

If you are applying for SSI, you can complete a large part of your application by visiting our website at www.socialsecurity.gov. You also can call us toll-free at (866) 964-0162 to ask for an appointment with a Social Security representative.

Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.

You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express¬ģ card program or an Electronic Transfer Account. For more information, visit www.GoDirect.org.

How to apply online?
Visit www.socialsecurity.gov and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.

The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.

Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record. My Social Security Account

Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen. Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card. Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.

Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim File the claim with the paying agency. (800) 772-1213.

Supplemental Security Income
Pays benefits based on financial need.

Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.

SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.

Ask a Question

User Questions & Answers

  1. Posted by User onWednesday, September 22, 2021

    The women are all great. I once had a man help me that made me take a property out of my name with a quick claim deed for no reason. I always request a woman.

Frequently Asked Questions

Can I do an application online for social security
Yes. You can apply for benefits online (retirement, disability, medicare). Visit https://www.ssa.gov.
How do I apply for a replacement Social Security number card?
There is no cost to obtain a free or new Social Security Card. Get an application at this web link: https://www.ssa.gov/forms/ss-5.pdf. Then, either mail in your application or visit your local office. Try to make an appointment before visiting your location Social Security Office.
How do I change or correct my name on my Social Security number card?
If you legally change your name due to marriage, divorce, or any other reason, you need to go to your local office.
How do I apply for Social Security retirement benefits?
It is recommended that you apply for retirement benefits three months before you want your payments to start. Applying online at https://secure.ssa.gov/iClaim/rib. One or more of the following documents may be needed in order to apply online. The end of the online application will provide instructions on where to submit them. The documents we may ask for are: Original birth certificate or other proof of birth [more info] (You may also submit a copy of your birth certificate certified by the issuing agency); Proof of U.S. citizenship or lawful alien status if you were not born in the United States [more info]; Copy of your U.S. military service paper(s) (e.g., DD-214 - Certificate of Release or Discharge from Active Duty) if you had military service before 1968; [more info]; and Copy of your W-2 form(s) [more info] and/or self-employment tax return [more info] for last year.
How long will it take to get a Social Security card?
The Social Security Administration will mail your Social Security card as soon as they have all of the necessary information and have verified the appropriate documents. Generally, you will get your card within 10 business days from the date on your receipt.
How long would it take to get by mail my Disability Benefits Award Letter?
An award letter, AKA award notice, is what shows that a claim for benefits has been approved.
The Award letter is usually mailed to the recipient within a few months of Social Security approving their benefit application.
The Social Security office does not have an established deadline for mailing the award letters. Some claimants will get their letters even after Social Security has issued their first benefit payment or earlier than that.
The wait is longer if your case was decided on a hearing.
Apply for Benefits Here.
Can I schedule, reschedule, or cancel an appointment with Social Security, through your website?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly.
If I give you my Social Security Number and personal Information, can you check the Status of my case or check my application status?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly. We strongly advise that you do not provide your Social Security Number or personal information through this website or any other website. Contact your local Social Security office directly in order to obtain your case status or for more information.
What is SSI (Supplemental Security Income)?
SSI provides monthly payments to adults and children who have low income, few resources, and who are blind or disabled. SSI also provides monthly payments to people age 65 and older with limited income and resources, who are not blind or disabled.
How Much Can You Get from SSI?
The basic monthly federal amount for 2021 is the same nationwide:
$794 for one person, or
$1,191 for a couple

Not everyone gets the same amount. You may get more if you live in a state that adds money to the federal SSI payment. On the other hand, you may get less if you have other income such as wages, pensions, or Social Security benefits. You may also get less if someone pays your household expenses. You may also get less if you live with a spouse and he or she has income.
Should I Apply for SSI?
To get a monthly payment you must:
Be at least age 65 OR be blind or disabled;
Have limited income (wages, pensions, etc.);
Have limited resources (the things you own);
Be a U.S. citizen, a national of the U.S., or some noncitizens; and
Reside in one of the 50 States, the District of Columbia, or the Northern Mariana Islands.

Exception: The children of military parent(s) assigned to permanent duty outside the U.S. and certain students temporarily abroad may receive SSI payments outside the U.S.
How Can You Apply for SSI?
You can apply for SSI by calling our toll-free number at 877-483-0689. The phone lines are open between 8 am and 7 pm. Office staff can provide more information about SSI and schedule an appointment to take your application over the telephone.

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