Madison WI Social Security Administration Office

6011 Odana Road
Madison, WI - 53719




(833) 950-3737


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  1. Jul 5, 2022

    After a long wait (during which I cleaned) I got a kind and polite person who helped me. I was so surprised when the phone was answered but very pleased with the result. I realize it is a privilege to be able to clean because I wan't working.

  2. Sep 27, 2021

    I have been on hold for 37 minutes and 45 seconds. I have an exchange student who needs a new card and that is a service that cannot be completed online. It says not to come without an appointment. I can't book an appointment online. Is no one working today that can answer a phone?

  3. Jun 11, 2021

    Spoke with SS representative Joe in Madison WI this morning. He was very helpful in setting up an appointment for me. Wait on phone was only about 2 minutes. Very happy with the service.

  4. May 26, 2021

    I received my work permit authorization five weeks ago and still now I have not received my social security number. I called every week to get an appointment and they will tell me they will get back to me. Till today nothing has been done. No feedback from social security officers. Am just sitting doing nothing. I am employed one month ago but I can't start work due to no security number. This is really unfair, social security should help people with their concerns. This is my worst experience so far. Please help people, their lives are on the line. Be sensitive to people's issues please.

  5. Apr 7, 2021

    We have tried many many phone numbers and talked with a few people. Sent out letters. No one can answer our question.

  6. Mar 25, 2021

    I'm trying to call to make an appointment to apply for my SSN but it seems the phone is not working. I would like to know if there is another option to get this appointment.

  7. Feb 23, 2021

    Unfortunately, the Social Security Dept. in Madison is not responding to my question. I get dead air or am referred to an office extension that is not being answered. I was told that my Medicare Part B application is sitting on the desk of someone named 'Kori'. I need Part B effective this month and need to know why my online submission did not go through.

  8. Feb 20, 2021

    I received a call saying my ssc number was being suspended from this # 608 329 7880 I think it is a scam.

  9. Dec 16, 2020

    I received a call saying my social security number was suspended due to suspicious activity. The recorded message said to press 1 to find out more. I suspect this is not the case. Can you tell me if this is a scam/fraud attempt? Thank you

  10. Aug 19, 2020

    I received a recorded telephone call identifying it to be coming from the Social Security Administration stating that my SS Account was being suspended due to being used in TX. The message directed me to press 1 to speak to a representative. I suspected this to be a fraudulent call therefore I hung up. The number displayed was from Madison, Wi. 608-215-5509. Please advise if this was in fact a fraudulent attempt to gain my personal information.

  11. Aug 14, 2020

    How do I get a replacement card. I was robbed and my card was in the wallet

  12. Jun 26, 2020

    can you tell me if I decide to retire at age 62 how much would I receive each month

  13. Jan 6, 2020

    Hello my son passed away in a car accident in November do social security help you for expenses in any way

  14. Oct 16, 2019

    Do you accept an electronic or scanned signature on Request for Employment Information?

  15. Jul 25, 2019

    hello i dont know if i am in the right area to talk to someone about my problem my son is on ssi and we are both trying to work and get off help he found a job and i am looking i only need help to renew my degrees to work i have had a lot interveiws but they said my degrees need to be renewed so i can get a job i have tried to find someone to help me get my stuff together and i get the run around we both are still sick and have problems but want help to work to support our self when we need help no one is there to help its like we have a medical problem and everyonr turns their head like we arent there we need to get someone to help in certain areas job center of kenosha no help any where and now i coming to you for help to connect with someone who will listen sorry to bother you but it is hard to deal with no one listening

  16. Jul 13, 2018

    I spoke with a friendly man on the phone yesterday, but unfortunately I don't remember his name! Wish I could say thanks. Today, however, I had a pretty negative experience. I picked up a ticket, N80, and waited to be called. After 40 minutes, I happened to see my number flash up on the screen, but there was no announcement. The screen showed that N80 was being served at window 1, so I looked over to window 1 to see if someone else had the same number, and I noticed that the shades were closed. The number continued to flash, so about a minute later I walked up to the security guard to let him know my situation. He commented that he hadn't heard that number called yet, and said I should walk up to the window when the blinds opened up again. The blinds opened, and N82 was called. She walked up to the window and finished her business, and then then man in window 1 called N83. Seeing that I had indeed been skipped and that no one was going up to the window at that time, I walked up and showed him my ticket. He said, 'Oh, we already completed that ticket.' And I showed him my forms and assured him that I hadn't been seen yet. He said something about how 'it was loud and I called the number several times and no one showed up.' Anyway, not only was he rude, but he also asked me for more identification than he needed. I was previously told (on the phone and in person) that all I needed was my marriage certificate, but this fellow asked me for my passport and another form of ID. I told him I didn't have another ID, and I mentioned that I'd been told several times that I'd only need the certificate. So he tried processing it again at my urging, and it worked. Next, he gave me a printout with my name change update, and he asked me to look over it to make sure it was all correct. It wasn't! He didn't get my middle name right, even though it was clearly printed on the name change form I'd filled out earlier. His offhand comment was, 'I don't usually look at the middle name box; it's a matter of expedience.' Then, in an annoyed tone, 'Is there anything *else* you'd like me to change?' This interaction was really frustrating because he was rude to me, but especially because he was doing poorly at his job. His JOB is to help people with name changes, and he told me outright that he doesn't look at the box for people's middle names. I hope he learns to do his job better and more kindly!

  17. Oct 27, 2014

    I visited the SS office on Odana road today and Met with Dave who was really helpful and I would like to say a big thank you to him for his excellent service. However two weeks ago on Tuesday 14th October I came to the SS office here and waited for over a hour to be called, spent more than 30 minutes with a female clerk who took down my details, photo copied my'authorization to work' car, my birth certificate and my marriage certificate. She typed in my name and address, my parents names, my place of birth. She told me she had ordered me a SS card and I would receive the receipt in the mail and the card in 2 weeks. (Obviously I never received the card which is why I came in again today.) But after all that wasted time on 14th October, she hadn't even put any of my information into the system. Now I am having to wait for ANOTHER card to be processed, which is going to take another 2 weeks. I had been waiting for this card because I had an interview and the employer needed my SS number. Now I may not even have an interview because of the mistake or lack of duty this woman did as it is going to take yet a further 2 weeks to process because she simply could't be bothered to do her job properly. So can you tell me what is going to be done about this woman's lack of responsibility? Her actions (or lack of them) could mean the difference between somebody being able to buy food. I did not get her name but we were seen at window 1 on Tuesday 14th October about 1:30pm to 2:30pm. She was darkly tanned, maybe slightly Caribbean with dark hair and had a leopard print silk scarf. Can you tell me why my information was never even put into the system by this woman? I would at the very least like an explanation as her actions (or lack of them from actually NOT DOING THE JOB SHE IS PAID FOR) could well have cost me the chance of a job myself.

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****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment. To avoid waiting in line, they strongly encourage people to use the online services at or call them to schedule appointments in advance rather than walking in without an appointment.

Hours: Monday 9:00 AM - 4:00 PMTuesday 9:00 AM - 4:00 PMWednesday 9:00 AM - 12:00 PMThursday 9:00 AM - 4:00 PMFriday 9:00 AM - 4:00 PMSaturday ClosedSunday Closed

Top Online Services on

You can go online at: for the following services. You can take care of these things without making an appointment at your local office.

Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision

Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status

Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form

SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or

If you are applying for SSI, you can complete a large part of your application by visiting our website at You also can call us toll-free at 866-770-2262 to ask for an appointment with a Social Security representative.

Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.

You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express® card program or an Electronic Transfer Account. For more information, visit

How to apply online?
Visit and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.

The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.

Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record. My Social Security Account

Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen. Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card. Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.

Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim File the claim with the paying agency. (800) 772-1213.

Supplemental Security Income
Pays benefits based on financial need.

Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.

SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.

Ask a Question

User Questions & Answers

Frequently Asked Questions

Can I do an application online for social security
Yes. You can apply for benefits online (retirement, disability, medicare). Visit
How do I apply for a replacement Social Security number card?
There is no cost to obtain a free or new Social Security Card. Get an application at this web link: Then, either mail in your application or visit your local office. Try to make an appointment before visiting your location Social Security Office.
How do I change or correct my name on my Social Security number card?
If you legally change your name due to marriage, divorce, or any other reason, you need to go to your local office.
How do I apply for Social Security retirement benefits?
It is recommended that you apply for retirement benefits three months before you want your payments to start. Applying online at One or more of the following documents may be needed in order to apply online. The end of the online application will provide instructions on where to submit them. The documents we may ask for are: Original birth certificate or other proof of birth [more info] (You may also submit a copy of your birth certificate certified by the issuing agency); Proof of U.S. citizenship or lawful alien status if you were not born in the United States [more info]; Copy of your U.S. military service paper(s) (e.g., DD-214 - Certificate of Release or Discharge from Active Duty) if you had military service before 1968; [more info]; and Copy of your W-2 form(s) [more info] and/or self-employment tax return [more info] for last year.
How long will it take to get a Social Security card?
The Social Security Administration will mail your Social Security card as soon as they have all of the necessary information and have verified the appropriate documents. Generally, you will get your card within 10 business days from the date on your receipt.
How long would it take to get by mail my Disability Benefits Award Letter?
An award letter, AKA award notice, is what shows that a claim for benefits has been approved.
The Award letter is usually mailed to the recipient within a few months of Social Security approving their benefit application.
The Social Security office does not have an established deadline for mailing the award letters. Some claimants will get their letters even after Social Security has issued their first benefit payment or earlier than that.
The wait is longer if your case was decided on a hearing.
Apply for Benefits Here.
Can I schedule, reschedule, or cancel an appointment with Social Security, through your website?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly.
If I give you my Social Security Number and personal Information, can you check the Status of my case or check my application status?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly. We strongly advise that you do not provide your Social Security Number or personal information through this website or any other website. Contact your local Social Security office directly in order to obtain your case status or for more information.
What is SSI (Supplemental Security Income)?
SSI provides monthly payments to adults and children who have low income, few resources, and who are blind or disabled. SSI also provides monthly payments to people age 65 and older with limited income and resources, who are not blind or disabled.
How Much Can You Get from SSI?
The basic monthly federal amount for 2021 is the same nationwide:
$794 for one person, or
$1,191 for a couple

Not everyone gets the same amount. You may get more if you live in a state that adds money to the federal SSI payment. On the other hand, you may get less if you have other income such as wages, pensions, or Social Security benefits. You may also get less if someone pays your household expenses. You may also get less if you live with a spouse and he or she has income.
Should I Apply for SSI?
To get a monthly payment you must:
Be at least age 65 OR be blind or disabled;
Have limited income (wages, pensions, etc.);
Have limited resources (the things you own);
Be a U.S. citizen, a national of the U.S., or some noncitizens; and
Reside in one of the 50 States, the District of Columbia, or the Northern Mariana Islands.

Exception: The children of military parent(s) assigned to permanent duty outside the U.S. and certain students temporarily abroad may receive SSI payments outside the U.S.
How Can You Apply for SSI?
You can apply for SSI by calling our toll-free number at 877-483-0689. The phone lines are open between 8 am and 7 pm. Office staff can provide more information about SSI and schedule an appointment to take your application over the telephone.