Orlando Social Security Administration Office

5520 Gatlin Ave, suite 102
Orlando, FL - 32812


(866) 964-6146


(833) 579-0467


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  1. Sep 25, 2023

    Do I have to make an appointment to change from resident to a citizen?

  2. Sep 15, 2023

    I have been trying for 2 years to change the name on my card. Since COVID nobody picks up the phone, this is unacceptable and I have not been able to get a driver’s license or even an IDENTIFICATION card this has caused me many jobs and undue stress, there is no reason my local office keeps forwarding calls to you and because of this there have been lines around the building to actually get any help this needs, to be addressed.

  3. Aug 22, 2023

    0 stars, this office is the worst office to ever have to deal with your disabled child's social security. Now there office number is being directed to 1800 number I can't even get a hold of them and the 1800 can not do what needs to be done. I am not standing and waiting 10+ hours to be seen at the office. DO BETTER AND HELP THE PEOPLE THAT NEED TO BE HELPED.

  4. Mar 13, 2023

    I spoke with Social Security general number just now to find out how to change my name do to a new marriage. It seems they do not take appointments for that and I will have to wait on probably a very very long line to get this done in the Orlando area. I’m afraid to mail it in because from reading what it says on here a lot of people have had problems getting the documents back. It’s such a terrible system and I don’t know if I can even stand online that long so I’m thinking about bringing a chair with me like a little beach chairs. It sounds like it’s gonna be a horrible day.

  5. Feb 1, 2023

    I submitted/mailed an application for a new SSA card due to a name change at the start of the month. I received my new SSA card with my new name soon after, maybe within 7 business days. It's now been 4 weeks and I have not recieved my original documents back. I'm concerned that these were either lost in the mail or lost in general.

  6. Nov 28, 2022

    I been trying to set appointment for my wife for 3 day now

  7. Apr 26, 2022

    Hello. I am sending a review and comments to SSA card office. I am disappointed and frustrated with my current situation applying for an updated SS card. I have made several attempts to update my current information, such as current married last name, address etc on my application. The directions on application is confusing. I tried to call SSA office several times to get some assistance and clear directio n. I can't seem to speak to a person who actually works at Offices. I would hope that SS system improves on customer service etc. My comment and reviews are negative to SS Office.

  8. Apr 25, 2022

    Good morning, I went to the office to change the name of my social security and a security guard told me that I had to send an envelope with a form to fill out and my paper for the receipt of my work permit a week, they answered me saying that they could not do it because I did not send the appropriate documents, now I ask how I know what documents to send if the customer service is bad there is no one to help you in the office and I call and an operator speaks it is absurd that the guards are the ones who guide people there now I ask what document I have to send you.

  9. Apr 21, 2022

    It is beyond impossible to speak with someone to make an appointment. It is so hard to do the things one needs to do, because communication does not exist with this place. I am so disappointed in the service and how difficult they make EVERYTHING. It is ridiculous that it takes MONTHS to speak with someone.

  10. Feb 1, 2022

    OMG this is the worst voicemail system I have ever encountered. Total exercise in frustration. God help us if the government ever wants to control healthcare

  11. Dec 1, 2021

    Excelente ! Me atendieron con amabilidad , resolvieron mi problema que por meses no consegua hacerlo. Muchas gracias!

  12. Nov 1, 2021

    Muy amable y profesional,la persona que me atendi La seora De Leon,gracias

  13. Oct 26, 2021

    After 18 minutes of patiently waiting, your call will automatically be terminated and asked to call later. Horrible customer service practices.

  14. Sep 3, 2021

    I applied for a name correction with all supporting documents more than a month ago. I have been following up on phone for last 10 days without any meaningful conversation or result. I was told that the application is not showing in the system and try again later. Today after a month i was told that the application is not in the system at all. Social security card is the most import document especially for an immigrant. This is so disappointing that the in person appointment is not available for another month and they can't give any status on phone. Need urgent help.

  15. Jul 15, 2021

    Trying to get a new social security card

  16. Jul 14, 2021

    I submitted all documentation attached to my name change application. Got my original documents back along with a receipt. However is about to be a month after and I haven't received my new social security card with my new name. I have called multiple times a day and nobody answers the phone. I can tell it was approved because they sent my documentation back addressed with my new last name.

  17. Jun 30, 2021

    I live abroad and will be in Orlando. I just need a name change. I received my SS package via email, but need to know what docs you require, just Passport and divorce decree? I cannot be without my Passport. Must have an in-person appointment.

  18. Jun 26, 2021

    How can I get my Social Security card

  19. Jun 24, 2021

    Have been trying to get name & address change. No one answers the phone to see if they are open. Drive there & they are closed for some obscure reason that day so you cannot drop documents off.

  20. Jun 8, 2021

    I need to make an appointment in Orlando to change my name on my Social Security card.

  21. Jun 4, 2021

    USA is open for business now. Pls open your office locations or pick up the phone.

  22. Jun 1, 2021

    Need replace social security card

  23. May 24, 2021

    I need to make an appointment in Orlando to change my name on my Social Security card.

  24. May 21, 2021


  25. May 18, 2021

    After waiting on hold for over an hour and 15 minutes finally reached someone. Worst customer service Ive ever experienced. Beyond rude, when asked her name she wouldnt give it to me. Havent been able to receive my requested documents for almost a year of mailing back and forth. Accept some things I send deny, I replace denied documents then deny the ones previously accepted. The main issue is the phone service reps. If you have questions they immediately have attitudes. Why work in customer service if you get mad when someone asks a question they do not know the answer to? I wish I couldve gotten her name, but as I stated she hung up on me when I asked.

  26. May 13, 2021

    How can i get an increase on my disability check? And how many hours am i allowed to work on a job?

  27. May 10, 2021

    I am a US citizen with a valid US passport but I need a social security card to verify for my unemployment benefits even though I know my social security number. Now USPS has lost three packages of mine and I was told from your office that the only way I can get a replacement is by mailing my original passport to your office. If USPS loses my only form of identification.. then what? So I'm sure you can see how I'm stuck between a rock and a hard place. May I just have the letter that says I'm in the process of obtaining a new social security card because that can be used as verification?

  28. Apr 30, 2021

    It is very sad how you operate. I need a replacement card for my son. You want me to send my drivers license thru the mail to get this. When it is against the law to drive with no license. You dont give apts or zoom calls. I can not seem to get anyone to give me a straight answer for help.

  29. Apr 20, 2021

    Good afternoon! I sent you my marriage certificate And my husband's death certificate and so far I have not received the originals as it was explained to me you would send the originals.

  30. Apr 11, 2021

    I have been trying to get my name changed back since November of 2020 when my divorce was finalized. I have sent in 3 applications and keep getting rejected. First, I found out your office has had the wrong place of birth and no one mentioned this since the 80s. I only found this out after waiting a month after my first application and I called and waited on hold for over an hour to check the status. The second application, I needed to send my original license, fine. I sent all original documentation the third time and still received a denial saying my divorce decree was a copy when it wasnt. Many phones calls later, the worst being over 3 hours on hold without anyone answering, I was told to fax the letter confirming receipt of my application and write my personal information on it to my local office. Absolutely unbelievable! I understand that the pandemic has caused some delays, but your office has become completely inefficient and incompetent! My frustration with how poorly this government facility is operating is beyond words!

  31. Apr 6, 2021

    I tried to reach Orlando SSN office and waited on the line for 1 hour 13 mins then i dropped off as i couldn't reach. I need to get an appointment for ineligibility of SSN . how to reach and get an appointment ?

  32. Mar 30, 2021

    I have been calling for 3 months- waiting several hours every day. NO ONE ANSWERS (in three months of calling) This is terrible for a government office. I NEED my new SS card. The entire state is open, our government is the WORST!

  33. Mar 25, 2021

    I need appointment for applying SSN

  34. Mar 23, 2021

    No-one answers the phone. I've been calling and in queue for over an hour. Called the main SS number and they can't help. I wouldn't mail my original documents in with the hopes they would return if you can't even speak with someone.

  35. Mar 15, 2021

    can i just come in to pick up a social security card?

  36. Mar 5, 2021

    I have been trying for Months to have my business taken care of without result! Now it is to the point where I have been calling and on hold for almost an hour with each call. Once someone does finally pick up, I can hear all the remote work from home background noise such as chewing, dogs you name it in the background and no regard to address me on the phone at all. Better yet, on my last 4 call attempts after waiting close to an hour, they pick up just to hang up on me. It is clear the working remote and the phones only option is not working PERIOD. So when will the offices open back up? Or come up with a system that doesn't leave us out in the cold with important documents we can't obtain with this ridiculous process?

  37. Mar 4, 2021

    How come is it that Im trying to schedule an appointment an no one is answering the phone. Its not like were asking for a favor. We pay your salaries with our taxes. The least you can do is to have customer service available or just make everything online. This is outrageous...

  38. Mar 1, 2021

    I would like to make an appointment to come in and see a representative. Tried to call but the person just had me on the phone. I could hear them typing and their tv. Please help me make an appointment

  39. Mar 1, 2021

    Receive a fraudalent call from some people telling me that my #is no longerin use

  40. Feb 18, 2021

    Llamo por telfono y he estado ms de 40 minutos en espera y no he podido conseguir cita.

  41. Feb 18, 2021

    I would like to make an appointment to appy for my social security number. Are there free dates in times of covid?

  42. Jan 22, 2021

    necesito cambiar mi seguridad social, como debo hacer por favor

  43. Jan 7, 2021

    My parents have a green card and they need to request a social, what can I do?? Thanks

  44. Dec 12, 2020

    I need to get a new copy of my social security card to get a Florida ID. I would like to set up in a appointment but need information on what documents I need since I didn't not have identifacation?

  45. Dec 7, 2020

    I have recently applied online for Social Security. I received one piece of mail from this office from a P Gawdlock asking for an original of my passport and most recent W2s. I have provided these documents and can't seem to go any further. I have recite that someone with the initials D. I. signed for the registered mail I sent. I have tried to call the phone number provided to check as to when they will be mailing back my passport and no one but the robots take the call. I've left numerous messages for P Gawslock. I have waited on the phone from 9:01 am until the automated system hung up on me. I call back and everyone is gone for the day. In total I've spent over 15 hours waiting for an agent on multiple days and cannot get anywhere. I'd like to get my passport back please. And I'd also like to start getting my social security. I know government agencies are busy, but come on! Mail me back my Passport please and let me know what is going on with my application.

  46. Dec 3, 2020

    you cannot call the office because they do NOT answer the phones.

  47. Nov 2, 2020

    Calling to schedule an appointment to get my name change/Update on my social security card

  48. Oct 29, 2020

    I recently submitted a name change via snail mail. A week ago I was left a message from the Social Security office with no explanation to why they were calling. I have called every day for the past week to find out the reason and I have been unable to talk to a real person. The person who left the message gave me his extension number and it appears the voicemail is not set up. Very frustrating.

  49. Oct 26, 2020

    Estuve esperando para hablar con un Representante y despus de esperar engancharon la llamada!!! No se si seria la persona o problemas telefnicos

  50. Oct 20, 2020

    Horrible I call to make a appointment like it said on line to do and the gentleman tells me no I have to download the application and mail it in wth my original drivers license marriage certificate to the office. And who is going to pay for that stuff if it ends up lost! I bet not them. Really I know that excuse of covid things are a little crazy, but to ask for your original forms to be mailed in is a little crazy!!!!! This is a government agency like others why don't they have a better plan B? Even DMV is more accommodating and understanding wth people. And have a better organization whn it comes to doing there job and assisting people with appointments. So now I can't get a new card wth my married name on it until they reopen for appointments.

  51. Sep 28, 2020

    Very dissatisfied with the way they conduct business. They were very unconcern with my daughter receiving benefits From her fathers retirement which he listed her as his dependent After 5 months of them telling me they didnt have her address and me giving this information numerous time and SS not returning my phone calls at all. I finally talk with a supervisor, I think at this point attention done.

  52. Aug 30, 2020

    I send the papers to get my new SSC card with the name change I send my court papers, a copy of my passport and drivers license and they said that I need to send original papers well I cannot send my License cause I do have to go to work! the phone number I got to contact an employee was invalid I waited on the phone for 1hr and 30min with no answer. This is ridiculous that I can call the main number for the whole country and I will get answer but the local number is useless. No help no nothing, every other state office is open except this Orlando FL, I am not asking for money I just need my damn SSC replace. By the way this was just on 08/28/20

  53. Jul 3, 2020

    Instructions on the phone te set an appintment for card replacement are repetitive and not useful. Very frustarting, poor service. I need to replace my SS card urgently. Thankls

  54. Jun 21, 2020

    I lost my original social security card, what do I do to get a new one?

  55. Jun 7, 2020

    Good morning afternoon my nam is Reginal edouard, I need help to pay my rent, please can I have a check, from my help.

  56. May 14, 2020

    I have been trying to get my mom health benefits through the state for a year now. I have heard nothing. My mother is older snd during this pandemic needs to be covered i hsve heard nothing.

  57. May 8, 2020

    I am on SSI how long will it be before I get my stimulus check? Is it by mail or direct deposit? Thank you.

  58. Apr 22, 2020

    Necesito un pin por robo de identidad

  59. Mar 31, 2020

    Hell I was wondering if I have to file a income tax in order to get the stimulus package.thanks Polly.

  60. Jan 24, 2020

    Hello, my daughter was born on December 5, 2019 at Winnie Palmer Hospital but has not yet received her social security card, because her social security card has not yet arrived?

  61. Jan 15, 2020

    I want to make appointment to get my social security card I lost mine I need my social security card.

  62. Jan 8, 2020

    Im 100% PTSD Disabled Veteran in Orlando,FL. Was told to file for SSI by the VA because I cannot work anymore. How do I get a appointment or do I come stand in line. Im in Orlando as well! What address do I need to go to and what time do the doors open?? These forms/application that I have is to confusing to me. I need assistance please!

  63. Oct 25, 2019

    My aunt's date of death was entered in the Social Security System incorrectly and thus this major inaccuracy has caused Chase Bank to place a hold of $27,742 on our checking account although I personally waited for over 2 hours to give the clerk the death certificate in person. Such incompetence at this location truly displays the lack of attention to detail without checks and balances to ensure such sensitive information is accurate. This type of counterproductive service, which impacts our daily routines and financial responsibilities immensely, will probably continue without any attempt to improve the mission and vision of the agency.

  64. Jun 15, 2019

    My SSN Card Got Stole Ne

  65. Sep 19, 2018

    I need to make an appointment to change my name after a divorce, but every time I call they tell me there are no representatives available and it then hangs up.

  66. Mar 12, 2018


  67. Nov 17, 2015

    ' serving Seminole, Osceola & Orange Counties this is to much for one office and is absolutely insane! No where to park! We can put a man on the moon - but we cant have more offices?

  68. May 3, 2015

    'm a resident of Kissimmee, FLORIDA and do not enjoy the hour ride to the only 'card center' serving Seminole, Osceola & Orange Counties. This is insane! I don't know what adults do with their Social Security cards, but to keep the crowd down at this office, some people need to be more Responsible. I've visited this office 3 times & each time there's more people. I wish the government would open another card center because it's really ridiculous to wait 90 minutes to be seen, then be told you don't have the correct paperwork to get a card for a child in your custody. And the people answering the phone almost always give you incorrect information. I believe most of the employees there work diligently to you in and out, but the waiting is annoying.

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****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment. To avoid waiting in line, they strongly encourage people to use the online services at https://www.ssa.gov/onlineservices or call them to schedule appointments in advance rather than walking in without an appointment.

Office hours: Mondays through Fridays 8:30am - 3pm.
Card Center.
Applications only.
Directions: Traveling South on Semoran Blvd (SR 436) towards the Orlando International Airport (OIA), make a right turn on Gatlin Ave. The building is on the left side.
Traveling North on Semoran Blvd, away from OIA, make a left turn on Gatlin. The building is on the left side.
All residents of Seminole, Orange and Osceola Counties applying for Social Security Cards are required to visit this Card Center.
Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 4:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday Closed

Top Online Services on SSA.gov

You can go online at: https://www.ssa.gov for the following services. You can take care of these things without making an appointment at your local office.

Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision

Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status

Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form

SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or

If you are applying for SSI, you can complete a large part of your application by visiting our website at www.socialsecurity.gov. You also can call us toll-free at (866) 964-6146 to ask for an appointment with a Social Security representative.

Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.

You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express® card program or an Electronic Transfer Account. For more information, visit www.GoDirect.org.

How to apply online?
Visit www.socialsecurity.gov and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.

The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.

Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record. My Social Security Account

Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen. Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card. Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.

Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim File the claim with the paying agency. (800) 772-1213.

Supplemental Security Income
Pays benefits based on financial need.

Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.

SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.

Ask a Question

User Questions & Answers

  1. Posted by User onFriday, May 28, 2021

    Not very professional. Worked with them for over 10 mos to get a copy of documents from a disability application. They never responded. Called the headquarters in Woodland, Md and got what I needed in 2 weeks!!

Frequently Asked Questions

Can I do an application online for social security
Yes. You can apply for benefits online (retirement, disability, medicare). Visit https://www.ssa.gov.
How do I apply for a replacement Social Security number card?
There is no cost to obtain a free or new Social Security Card. Get an application at this web link: https://www.ssa.gov/forms/ss-5.pdf. Then, either mail in your application or visit your local office. Try to make an appointment before visiting your location Social Security Office.
How do I change or correct my name on my Social Security number card?
If you legally change your name due to marriage, divorce, or any other reason, you need to go to your local office.
How do I apply for Social Security retirement benefits?
It is recommended that you apply for retirement benefits three months before you want your payments to start. Applying online at https://secure.ssa.gov/iClaim/rib. One or more of the following documents may be needed in order to apply online. The end of the online application will provide instructions on where to submit them. The documents we may ask for are: Original birth certificate or other proof of birth [more info] (You may also submit a copy of your birth certificate certified by the issuing agency); Proof of U.S. citizenship or lawful alien status if you were not born in the United States [more info]; Copy of your U.S. military service paper(s) (e.g., DD-214 - Certificate of Release or Discharge from Active Duty) if you had military service before 1968; [more info]; and Copy of your W-2 form(s) [more info] and/or self-employment tax return [more info] for last year.
How long will it take to get a Social Security card?
The Social Security Administration will mail your Social Security card as soon as they have all of the necessary information and have verified the appropriate documents. Generally, you will get your card within 10 business days from the date on your receipt.
How long would it take to get by mail my Disability Benefits Award Letter?
An award letter, AKA award notice, is what shows that a claim for benefits has been approved.
The Award letter is usually mailed to the recipient within a few months of Social Security approving their benefit application.
The Social Security office does not have an established deadline for mailing the award letters. Some claimants will get their letters even after Social Security has issued their first benefit payment or earlier than that.
The wait is longer if your case was decided on a hearing.
Apply for Benefits Here.
Can I schedule, reschedule, or cancel an appointment with Social Security, through your website?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly.
If I give you my Social Security Number and personal Information, can you check the Status of my case or check my application status?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly. We strongly advise that you do not provide your Social Security Number or personal information through this website or any other website. Contact your local Social Security office directly in order to obtain your case status or for more information.
What is SSI (Supplemental Security Income)?
SSI provides monthly payments to adults and children who have low income, few resources, and who are blind or disabled. SSI also provides monthly payments to people age 65 and older with limited income and resources, who are not blind or disabled.
How Much Can You Get from SSI?
The basic monthly federal amount for 2021 is the same nationwide:
$794 for one person, or
$1,191 for a couple

Not everyone gets the same amount. You may get more if you live in a state that adds money to the federal SSI payment. On the other hand, you may get less if you have other income such as wages, pensions, or Social Security benefits. You may also get less if someone pays your household expenses. You may also get less if you live with a spouse and he or she has income.
Should I Apply for SSI?
To get a monthly payment you must:
Be at least age 65 OR be blind or disabled;
Have limited income (wages, pensions, etc.);
Have limited resources (the things you own);
Be a U.S. citizen, a national of the U.S., or some noncitizens; and
Reside in one of the 50 States, the District of Columbia, or the Northern Mariana Islands.

Exception: The children of military parent(s) assigned to permanent duty outside the U.S. and certain students temporarily abroad may receive SSI payments outside the U.S.
How Can You Apply for SSI?
You can apply for SSI by calling our toll-free number at 877-483-0689. The phone lines are open between 8 am and 7 pm. Office staff can provide more information about SSI and schedule an appointment to take your application over the telephone.

Closest Area Social Security Offices