Lake Mary Social Security Administration Office

101 Commerce St, Suite 200
Lake Mary, FL - 32746




(833) 873-4341


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  1. Mar 9, 2022

    I like to think I am resourceful and able to get complicated task completed, the SSA has beaten me. I have called all the numbers and over the last four weeks, taking at least five hours of holding, being hung up on by the automated system, told by staff they would review my request for in person appointment, never calling back and providing any information, re-directed by staff to different numbers that do not answer. I am absolutely disgusted by the lack of service provided by the management and staff of the Central Florida offices. They should be absolutely ashamed of the performance I have observed in my attempts to get a simple appointment.

  2. Mar 4, 2022

    Hello, I had an appointment by phone but I never received the call. I try to call but could not get through.

  3. Nov 17, 2021

    My purse was stolen and my social security card and my dependent’s cards were also in my purse. I need to replace them. My Id was compromised … but not sure about my kids. I would like to schedule an appointment.

  4. Nov 15, 2021

    I'd like to apply for my social security benefits. Please advise next steps, given your office is closed. Thanks in advance.

  5. Nov 2, 2021

    Hi There - I have a simple, yet urgent matter to resolve as soon as possible. I have called Lake Mary office, and emailed, asking with whom I/we may speak. I have not been able to contact an agent, yet have been on hold for hours, and called multiple times.

  6. Oct 13, 2021

    Are there actual humans at the Lake Mary office? Or just computers? I've been trying to get a human to answer...and no one ever does.

  7. Jun 11, 2021

    I just called the Lake Mary office about survivor benefits. I got directly through to a gentleman who was not only helpful and set up an appointment (via phone) for me, but more importantly , he was compassionate and polite. I do not know his name but I applaud his work ethic.

  8. May 25, 2021

    Infuriating is a good word to describe this process. I have been trying to change my name legally for over a year. 05/25/2021 is the first time in over a year that I got a human on the phone and was basically told to piss off. Apparently the Lake Mary office hasn't been doing social security card updates for years for anyone who was wondering. I went there physically and spoke to the nicest/most informative person I've dealt with during the whole process - the security guard. I am currently on the phone with the ORLANDO office and have already been on hold for 30 minutes. That wait would be fine if I had any realistic hope of reaching someone on the other end. I think it's probably easier to contact a dead relative than to get a hold of anyone. In summary; this is likely the most maddening, bureaucratic, red tape, dead end laden process you will ever have the misfortune of attempting to complete.

  9. Mar 30, 2021

    They don't care they don't answer the phone don't answer emails and is taking over 2 years to get my back pay and they still know nothing about my case even though it was court ordered, they're rude.

  10. Mar 25, 2021

    Excellent service-Promptly and very knowledgeable the representative that I spoke over the telephone. Kudos to the service provided.

  11. Feb 17, 2021

    You guys keep throwing away my continuing disability questionnaire so you can deny paying benefits. I have a signature receipt from Dec 21 from your office this time. Proof you received it. I am reporting your shenanigans to the OIG, but, I doubt anything will come of it. The US government can break regulations and laws without consequence, yet the citizens are still expected to give you 1/3 of our paycheck. We the people pay for a broken system.

  12. Oct 17, 2020

    I would like to make a appointment to find out if I can collect on my husband SS. He had told me we where divorced but I found out we where not. We where married in 1967 and he retired from telephone company and is working for the VA. He lives in Wisconsin and I live in Florida. He had married twice after me. Which he is a bigimist. I am collecting my SS. Being that I thought we where divorced I married but he had passed away in 1986.

  13. Sep 27, 2020

    To whom it may be interested, I urgently need an appointment or speak with someone from the staff to let them know that my son left with his mother to live without my consent for reports since I was threatened by her from Social Security I was trying to communicate with you and I have not been able and it is for you to put a stop to the sending of your money since I am your immediate tutor and I want to let you know if grace does not speak English this was with a translator thanks

  14. Jul 21, 2020

    I need to apply social security my birthday is September 10 don't let me doing

  15. Jul 15, 2020

    I would like to schedule an appointment at your location for early 2021

  16. Jun 30, 2020

    I need to make an appointment and your site will not let me.

  17. Jun 30, 2020

    I need to make an appointment and your site will not let me.

  18. Mar 18, 2020

    Hello there. I need to make an appt in the Lake Mary Florida office to pick up my sons award letter, as we never received one by the US postal mail.

  19. Oct 29, 2019

    Need a appointment while not let me apply online.

  20. Apr 9, 2019

    I am desperately trying to get in touch with someone in S.S. office. My S.S. was stolen off my DIRECT EXPRESS on the third of this month. They had my S.S. number. They know this at direct express. They told me to fax 3 ID's to them on friday and they would overnight a new card to me with my money on it. NOTHING YET!!! My wife and I live on our S.S., that's all the income we have. We have not been able to pay our rent yet. I'm 81 and she is 79. We are both disabled. We need help right away.

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****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment. To avoid waiting in line, they strongly encourage people to use the online services at or call them to schedule appointments in advance rather than walking in without an appointment.

Social Security Number verification office only:
Traveling I-4, take Exit 98 (Lake Mary Blvd exit). Go one block East of I-4, turn South onto Lake Emma Rd. Drive 2 miles, and turn right onto Commerce Street.
The office is located at the corner of Lake Emma and Commerce Street, directly across the street from the Sun Lake Apts.
Office Hours: Mondays through Fridays 8:30am - 3pm.

Top Online Services on

You can go online at: for the following services. You can take care of these things without making an appointment at your local office.

Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision

Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status

Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form

SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or

If you are applying for SSI, you can complete a large part of your application by visiting our website at You also can call us toll-free at 866-964-7379 to ask for an appointment with a Social Security representative.

Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.

You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express® card program or an Electronic Transfer Account. For more information, visit

How to apply online?
Visit and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.

The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.

Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record. My Social Security Account

Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen. Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card. Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.

Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim File the claim with the paying agency. (800) 772-1213.

Supplemental Security Income
Pays benefits based on financial need.

Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.

SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.

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User Questions & Answers

  1. Posted by User onFriday, August 6, 2021

    I kept getting hung up on

Frequently Asked Questions

Can I do an application online for social security
Yes. You can apply for benefits online (retirement, disability, medicare). Visit
How do I apply for a replacement Social Security number card?
There is no cost to obtain a free or new Social Security Card. Get an application at this web link: Then, either mail in your application or visit your local office. Try to make an appointment before visiting your location Social Security Office.
How do I change or correct my name on my Social Security number card?
If you legally change your name due to marriage, divorce, or any other reason, you need to go to your local office.
How do I apply for Social Security retirement benefits?
It is recommended that you apply for retirement benefits three months before you want your payments to start. Applying online at One or more of the following documents may be needed in order to apply online. The end of the online application will provide instructions on where to submit them. The documents we may ask for are: Original birth certificate or other proof of birth [more info] (You may also submit a copy of your birth certificate certified by the issuing agency); Proof of U.S. citizenship or lawful alien status if you were not born in the United States [more info]; Copy of your U.S. military service paper(s) (e.g., DD-214 - Certificate of Release or Discharge from Active Duty) if you had military service before 1968; [more info]; and Copy of your W-2 form(s) [more info] and/or self-employment tax return [more info] for last year.
How long will it take to get a Social Security card?
The Social Security Administration will mail your Social Security card as soon as they have all of the necessary information and have verified the appropriate documents. Generally, you will get your card within 10 business days from the date on your receipt.
How long would it take to get by mail my Disability Benefits Award Letter?
An award letter, AKA award notice, is what shows that a claim for benefits has been approved.
The Award letter is usually mailed to the recipient within a few months of Social Security approving their benefit application.
The Social Security office does not have an established deadline for mailing the award letters. Some claimants will get their letters even after Social Security has issued their first benefit payment or earlier than that.
The wait is longer if your case was decided on a hearing.
Apply for Benefits Here.
Can I schedule, reschedule, or cancel an appointment with Social Security, through your website?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly.
If I give you my Social Security Number and personal Information, can you check the Status of my case or check my application status?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly. We strongly advise that you do not provide your Social Security Number or personal information through this website or any other website. Contact your local Social Security office directly in order to obtain your case status or for more information.
What is SSI (Supplemental Security Income)?
SSI provides monthly payments to adults and children who have low income, few resources, and who are blind or disabled. SSI also provides monthly payments to people age 65 and older with limited income and resources, who are not blind or disabled.
How Much Can You Get from SSI?
The basic monthly federal amount for 2021 is the same nationwide:
$794 for one person, or
$1,191 for a couple

Not everyone gets the same amount. You may get more if you live in a state that adds money to the federal SSI payment. On the other hand, you may get less if you have other income such as wages, pensions, or Social Security benefits. You may also get less if someone pays your household expenses. You may also get less if you live with a spouse and he or she has income.
Should I Apply for SSI?
To get a monthly payment you must:
Be at least age 65 OR be blind or disabled;
Have limited income (wages, pensions, etc.);
Have limited resources (the things you own);
Be a U.S. citizen, a national of the U.S., or some noncitizens; and
Reside in one of the 50 States, the District of Columbia, or the Northern Mariana Islands.

Exception: The children of military parent(s) assigned to permanent duty outside the U.S. and certain students temporarily abroad may receive SSI payments outside the U.S.
How Can You Apply for SSI?
You can apply for SSI by calling our toll-free number at 877-483-0689. The phone lines are open between 8 am and 7 pm. Office staff can provide more information about SSI and schedule an appointment to take your application over the telephone.

Closest Area Social Security Offices