Pensacola Social Security Administration Office

411 W Garden Street
Pensacola, FL - 32502


(877) 505-4550


(833) 679-0239


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  1. Aug 18, 2022

    Applied for ID.con several months ago to be able To Process matter online. Nothing received and I need information pertaining to my wage history.

  2. May 2, 2022

    Having the worse time getting a hold of someone and Iíve called for three weeks and no will call me back in regards to my daughter. I am extremely unsatisfied and have been put in a bind.

  3. Dec 6, 2021

    WHY IS THE LOCAL OFFICE CLOSED? There or absolutely no signs on the door and itís almost impossible to get anyone on the phone unless you want to wait one hour. The local phone number for this office rings and rings and rings and when you hold for that one you get disconnected at the end. Very very frustrating, when are they going to reopen this office?

  4. Oct 7, 2021

    I have been attempting for 7 days straight to get ahold of someone and have been hung up and told to call back later! I call the national number finally speak with someone after waiting 45 mins to get told call your local office! I state I have I cannot get through! What do I do?

  5. Aug 27, 2021

    How to get a appointment. I'm transferring from another state, need a appointment for myself and my wife, any information would be greatly appreciated.

  6. Aug 18, 2021

    I have been waiting for almost 11 mos to receive my widows benefits. Got case closed early cuz paperwork I was requesting took more than 2 weeks. Then I had to apply for reconsideration and sent in, haven't heard a word and they said 2 to 3 weeks at most before I receive retro pay ,etc. I need that benefit!

  7. Aug 17, 2021

    I have sent in my info and my son's info TWICE now. They STILL HAVENT GOTTEN THE FACT THAT IT IS A NAME CORRECTION. They keep putting it through as a card request DESPITE my sending in MOUNDS of proof that my son's name is spelled a certain way and misspelled on his SSCard. No name correction. I am TWO MONTHS into this with these people. THEY NEVER ANSWER THEIR PHONES. No one should have to go this long WITHOUT THEIR DRIVER'S LICENSE because the card is for a minor. It SHOULDN'T take multiple attempts to get ONE LETTER in a name changed.

  8. Aug 4, 2021

    I turn in the changes about my case. So how long does it take for y'all to review the changes to my case?

  9. Jul 29, 2021

    Still waiting on my ssa payment. Applied via telephone appointment over 5 weeks ago. Told I would receive payment starting 23 July. Now I canít get anyone to answer phone. Been calling for over 3 hours continuously. Staying on phone till disconnected or hung up on and automatically redialing.

  10. Jul 13, 2021

    I have received terrible 'service' from the Pensacola office and highly doubt their ability to facilitate social care / welfare at all. I believe that they are doing everything they can to do the least while expecting the most of already constrained applicants. They are disrespectful and without any compassion. They are looking for any and every reason to deny claims.

  11. Jun 23, 2021

    Incompetent employees who do not advocate for beneficiaries and merely do 'what is required' of them. They do not return calls in a timely manner and base recommendations on incomplete information.

  12. May 26, 2021

    My brother was just released from jail and is homeless. He needs a SS card to get assistance to get a place to live so that he can get a job. I was told by Pensacola FL office that it will take 4 to 6 weeks to get a new card in the mail after I fill out the application and mail it. adding another week.. My brother will be homeless and jobless for potentially two months. I think this is very heartless and you guys should have some provision for emergency cases for someone that is trying hard to turn his life around.

  13. May 18, 2021

    I received a letter directing me to call concerning the rep payee accounting form covering benefits. I tried calling today, but couldn't connect with a human being.

  14. May 10, 2021

    I keep calling and keep getting transferred and given different numbers. This is frustrating!

  15. Apr 30, 2021

    My grandson's SSI was cut off in December because the lady in Pensacola says my grandson of whom I am custodian should receive $49.00 from the VA since his dad is drawing disability income. His dad contacts the VA and they say no he does not draw any income from his Dad's disability income. I send the Pensacola office the letters from the VA and he lady in the Pensacola office says no the VA is wrong and until he starts drawing $49.00 he will not receive his SSI disability. Some body is wrong and I am reaching out to my senators, the Governor, the President and the SSI administration to see if there are anyone in any of these office's that can help me. It is sad that it comes to this.

  16. Apr 29, 2021

    I ordered an overnight delivery from the office for a replacement card for my daughter. It came after a week and a half. Then when I sent the paperwork in, I was after weeks of waiting sent a denial form that not only didn't tell me the reason for the denial, but also didn't return my driver's license. I have been calling daily for two weeks straight, and put in hold each time only to have the line hangup on me. This is ridiculous, this office is costing me money, not providing services, and losing my personal identification.

  17. Mar 25, 2021

    This office is the biggest waste of taxpayer money. I am still trying to get assistance with my SSC after 10 months of calling. Open the office back up, and get back to work. Using COVID as an excuse to not work and take days off is pathetic, infuriating, and a waste of hard-earned taxpayer money. Countless businesses were forced to pivot and adapt over the past year due to this pandemic. The SS Office is refusing to adapt and hiding behind the convenient excuse of 'taking steps to protect against COVID-19'. If this were a private business, they would have gone out of business last May. They need to be held accountable. Enough is enough!

  18. Mar 25, 2021

    I've been waiting more than 10 weeks since I applied for my survivors benefits. The website doesn't tell you anything and I tried calling several times. When I did finally get through to someone, they patched me through to the extension of the person who took my application and she was going to be out of the office until April 6. I tried calling back again and couldn't get through. I can work right now, but in a few weeks, I have to go out of state to take care of my mother in law and I won't be much help if I keep having to work. This is so frustrating. I gave all the necessary info and paperwork. I have no idea what the hold up is.

  19. Mar 24, 2021

    What an absolute joke. After days of calling, I finally got an answer, only to be informed that I can not change my name unless I send them my original state issued ID and marriage certificate by mail... So when is this government funded agency going back to work? Why are we supporting this sorry excuse of a government agency hiding behind a pandemic?

  20. Mar 16, 2021

    Never answered just a computer voice saying thanks for holding..over 25 minutes.

  21. Mar 15, 2021

    Where is the oversight?This office is using the COVID pandemic as an excuse to stop working. I have been calling every day to get service and still no help...

  22. Mar 10, 2021

    After a dozen unsuccessful attempts to contact the Pensacola office, I found this website. Like the others if the call does not fail immediately, then you wait and wait and nobody answers. Something is very wrong here -especially when you cannot go to the office in person and cannot reach them by phone.

  23. Mar 2, 2021

    Just married, how do I change my last name on social card?

  24. Mar 2, 2021

    I have applied for my sons SSC 4 times now and still havenít received it. Last month he turned 1. The Pensacola SS Office is incompetent and lazy. Please remove and replace the Pensacola office employees so work can actually get done. When I call, nobody answers, or Iím put on hold for 45 minutes. The is simply unacceptable.

  25. Feb 26, 2021

    I have called and left messages due to wrong phone number on a phone apt letter. NO ONE returns my calls. NO one answers calls at any time that I have called. After being on hold some one picked up the phone and I heard nothing but laughing in the back ground. The I heard someone say ' You know we ain't answering no calls so hang up!'. This office needs to have everyone FIRED and it restaffed with people that will actually do their jobs that we the taxpayers PAY FOR.

  26. Feb 22, 2021

    I recieved a phone call from 850 692 9686 stating my social security number had been blocked due to suspicious activity. It seems like it was actually scammers.

  27. Feb 1, 2021

    After being on hold for 30 minutes the phone system hung up on me

  28. Jan 31, 2021

    Social security login isn't working. You can't login to your account....

  29. Jan 29, 2021

    I have overnight a cashiers check as per instructions received and it has not cleared my bank yet. I have called repeatedly and been on hold or hung up on. I feel that this is very important. I know you are so busy but feel that someone should be opening mail and processing checks.

  30. Jan 27, 2021

    My social security benefits are not reflecting spousal increases. I need an appointment in Pensacola, FL. How do I set up an appointment to resolve this?

  31. Jan 16, 2021

    Iíve been trying to contact Miss PATTI about my Social Security Disability check not coming this month. One of her associates was supposed to transfer me to her on the phone and it went to her voicemail. I left 2 messages on Friday with no return call. I called the Pensacola SS OFFICE 5 times Friday and was disconnected each time. Very discouraging.

  32. Dec 27, 2020

    I need to set up an appointment at Pensacola office, canít get an answer at your office.

  33. Dec 15, 2020

    Weeks of trying to get someone to answer the phone!! Frustrated and angry! What are you doing to monitor your employees? I am being forwarded over and over or being placed on mute.. I am certain that this is happening to a lot of people that need assistance. I have tried different days and times after 15 minutes of phone games the system disconnects and says try your call later.

  34. Nov 30, 2020

    I have called at least 10 times this morning trying to reach the social security office in Pensacola. You go through multiple selections & get to select 'O' then it tells you to call back later. We called the national office and they told us we had to contact the local office. This is ridiculous!

  35. Nov 18, 2020

    I was attacked and punched by a female inside the office right in front of the security officer. the cops were called and they watched the video thanks to actual working cameras inside. so they made a arrest on her for battery. I was told even though i was the victim and did nothing to initiate the fight the Manager of the office told me im not allowed back in the office and if i do then she'll have me arrested!! I CANT BELIEVE THIS!! THERE HAS BEEN SO MUCH CRAZYNESS LATELY THIS IS DOWN RIGHT WRONG!!! WHY AM BEING PUNISHED WHEN I DID NOTHING AND IT WAS ALL ON CAMERA...???????

  36. Nov 18, 2020

    Why do you make people listen to a 10-minute message, keep them on hold for 20 minutes, then disconnect the call? I need help! My kidsí benefits hang in the balance!

  37. Nov 9, 2020

    Need a social security card asap so I can start working

  38. Oct 22, 2020

    I mailed in time-sensitive information 2 months ago and there is no evidence of it being processed or received. I have tried to fax it and no one accepts the fax. I have called multiple times and have never spoken to anyone because when I finally get through it disconnects. I have called the national number and they cannot even get anyone on the phone for the Pensacola office. This is ridiculous. This office needs to be checked.

  39. Oct 21, 2020

    I need to make an appointment to get a social security number.

  40. Oct 13, 2020

    I have been trying to get my adopted son's SSN since July 2020- so 4 months!!! I have sent in all the required paperwork, yet I still don't have a card or a number. Its absolutely ridiculous that I can not talk to a person on the phone or make an appointment for in person. The recorded message states you can make an appointment for limited services which is what I need. No one answered the phone this month! I have called many many times. I desperately need his SSN!

  41. Oct 9, 2020

    I need a new social security card

  42. Sep 29, 2020

    The recorded message states you can make an appointment for limited services which is what I need. No one has ever answered the phone And I have called many many times. I see no where online to make an appointment either. This is regarding an adoption is is very much delaying a process.

  43. Jul 30, 2020

    I want my check took out of my sister name in put in mine or find someone else who I can put in in there name

  44. Jul 21, 2020

    I called and requested the forms to replace a lost SSA card weeks ago. And have not received my package to fill out and return to you. I am thinking SSA employees are very inefficient and unprofessional (maybe not all; but, the one that I spoke to should be fired or demoted. Appears she can't help the most simple-est task. Follow thru on what she said would be sent to me. You guys controll our lives, it important to us the ones that pay out taxes which pay your salary.

  45. Jul 20, 2020

    Im trying to get another social security i miss place my social

  46. Jul 8, 2020

    I recently got divorced, need to get new social security card with maiden name. How do I make an appointment to do so?

  47. May 26, 2020

    need to have taxes to be taken from my monthly check do I need to make an appointment

  48. Apr 26, 2020

    I need a lost card replaced and it won't let me do it on line.

  49. Nov 5, 2019

    How do I make an appointment?

  50. Jul 30, 2019

    Mine and my daughters ss card has been missplaced or stolen. What do I need to bring to office to get out replacements.

  51. Apr 24, 2019

    i need to set a appt with a service rep to go over a appeal i need to fill.

  52. Dec 7, 2018

    I called pensacola social security office to make appointment. Sat on hold for nearly an hour, then your recording comes on and says office too busy to speak to me and disconnects me with zero options. Tried again the next week and had the same experience, but this time the automated message said the lines are typically too busy early in the month and early in the week and to call again another time. Impossible to get ahold of anyone on the phone.

  53. Nov 19, 2018

    Itís impossible to get an actual person on the phone. I need an appointment to come in for help. How do I make that happen

  54. Sep 4, 2018

    I waited 40 mins on hold for them to tell me they already had the info they sent me letter requesting the same info. Told me to disregard this letter.

  55. Jul 31, 2018

    I called pensacola social security office to make appointment. Sat on hold for 15 minutes, then your recording comes on and says office too busy to speak to me and disconnects me. Why didn't you just disconnect in the beginning. I am trying to make appointment for my son for social security disability.

  56. Dec 9, 2014

    I lost my daughters ss card...what information do I need to get another..thanks jack

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****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment. To avoid waiting in line, they strongly encourage people to use the online services at or call them to schedule appointments in advance rather than walking in without an appointment.

Pensacola office for the Social Security Administration.
Determines eligibility and pays benefits to those entitled to survivor benefits.
Determines eligibility and pays benefits to the entitled legally blind.
Determines eligibility and pays retirement benefits to those entitled aged 62 and older.Hours:
Monday 9:00 am - 4:00 pmTuesday 9:00 am - 4:00 pmWednesday 9:00 am - 12:00 pmThursday 9:00 am - 4:00 pmFriday 9:00 am - 4:00 pm
Garden street between coyle and devillers streets. Across from pjc downto wn campus. If coming from north of town on interstate 110, take downtown exit to garden street. Ssa is about 1 mile on left.

Top Online Services on

You can go online at: for the following services. You can take care of these things without making an appointment at your local office.

Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision

Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status

Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form

SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or

If you are applying for SSI, you can complete a large part of your application by visiting our website at You also can call us toll-free at (877) 505-4550 to ask for an appointment with a Social Security representative.

Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.

You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express¬ģ card program or an Electronic Transfer Account. For more information, visit

How to apply online?
Visit and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.

The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.

Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record. My Social Security Account

Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen. Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card. Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.

Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim File the claim with the paying agency. (800) 772-1213.

Supplemental Security Income
Pays benefits based on financial need.

Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.

SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.

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User Questions & Answers

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Frequently Asked Questions

Can I do an application online for social security
Yes. You can apply for benefits online (retirement, disability, medicare). Visit
How do I apply for a replacement Social Security number card?
There is no cost to obtain a free or new Social Security Card. Get an application at this web link: Then, either mail in your application or visit your local office. Try to make an appointment before visiting your location Social Security Office.
How do I change or correct my name on my Social Security number card?
If you legally change your name due to marriage, divorce, or any other reason, you need to go to your local office.
How do I apply for Social Security retirement benefits?
It is recommended that you apply for retirement benefits three months before you want your payments to start. Applying online at One or more of the following documents may be needed in order to apply online. The end of the online application will provide instructions on where to submit them. The documents we may ask for are: Original birth certificate or other proof of birth [more info] (You may also submit a copy of your birth certificate certified by the issuing agency); Proof of U.S. citizenship or lawful alien status if you were not born in the United States [more info]; Copy of your U.S. military service paper(s) (e.g., DD-214 - Certificate of Release or Discharge from Active Duty) if you had military service before 1968; [more info]; and Copy of your W-2 form(s) [more info] and/or self-employment tax return [more info] for last year.
How long will it take to get a Social Security card?
The Social Security Administration will mail your Social Security card as soon as they have all of the necessary information and have verified the appropriate documents. Generally, you will get your card within 10 business days from the date on your receipt.
How long would it take to get by mail my Disability Benefits Award Letter?
An award letter, AKA award notice, is what shows that a claim for benefits has been approved.
The Award letter is usually mailed to the recipient within a few months of Social Security approving their benefit application.
The Social Security office does not have an established deadline for mailing the award letters. Some claimants will get their letters even after Social Security has issued their first benefit payment or earlier than that.
The wait is longer if your case was decided on a hearing.
Apply for Benefits Here.
Can I schedule, reschedule, or cancel an appointment with Social Security, through your website?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly.
If I give you my Social Security Number and personal Information, can you check the Status of my case or check my application status?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly. We strongly advise that you do not provide your Social Security Number or personal information through this website or any other website. Contact your local Social Security office directly in order to obtain your case status or for more information.
What is SSI (Supplemental Security Income)?
SSI provides monthly payments to adults and children who have low income, few resources, and who are blind or disabled. SSI also provides monthly payments to people age 65 and older with limited income and resources, who are not blind or disabled.
How Much Can You Get from SSI?
The basic monthly federal amount for 2021 is the same nationwide:
$794 for one person, or
$1,191 for a couple

Not everyone gets the same amount. You may get more if you live in a state that adds money to the federal SSI payment. On the other hand, you may get less if you have other income such as wages, pensions, or Social Security benefits. You may also get less if someone pays your household expenses. You may also get less if you live with a spouse and he or she has income.
Should I Apply for SSI?
To get a monthly payment you must:
Be at least age 65 OR be blind or disabled;
Have limited income (wages, pensions, etc.);
Have limited resources (the things you own);
Be a U.S. citizen, a national of the U.S., or some noncitizens; and
Reside in one of the 50 States, the District of Columbia, or the Northern Mariana Islands.

Exception: The children of military parent(s) assigned to permanent duty outside the U.S. and certain students temporarily abroad may receive SSI payments outside the U.S.
How Can You Apply for SSI?
You can apply for SSI by calling our toll-free number at 877-483-0689. The phone lines are open between 8 am and 7 pm. Office staff can provide more information about SSI and schedule an appointment to take your application over the telephone.