West Palm Beach Social Security Office
801 Clematis Street, Suite 2
West Palm Beach, FL - 33401
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****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment.
To avoid waiting in line, they strongly encourage people to use the online services at https://www.ssa.gov/onlineservices or call them to schedule
appointments in advance rather than walking in without an appointment.
Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 12:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Sunday ClosedLocation directions: Take I-95 North to Exit Southern Blvd. Make a Left onto Southern Blvd. Exit onto Australian Ave to Banyan Blvd. Turn Right onto Banyan Blvd. Destination Will Be on the Left (Beige/white Modular Trailer), 801 Banyan Blvd. the Social Security Administration Office Will Be on Your Left, (Beige/white Modular Trailer), 801 Banyan Blvd.
Top Online Services on SSA.govYou can go online at: https://www.ssa.gov for the following services. You can take care of these things without making an appointment at your local office.
Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision
Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status
Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form
SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
If you are applying for SSI, you can complete a large part of your application by visiting our website at www.socialsecurity.gov. You also can call us toll-free at 866-783-7339 to ask for an appointment with a Social Security representative.
Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.
You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct ExpressÂ® card program or an Electronic Transfer Account. For more information, visit www.GoDirect.org.
How to apply online?
Visit www.socialsecurity.gov and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.
The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record. My Social Security Account
Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen. Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card. Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.
Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim File the claim with the paying agency. (800) 772-1213.
Supplemental Security Income
Pays benefits based on financial need.
Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.
SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.
Ask a Question
User Questions & Answers
Frequently Asked Questions
How can I schedule an appointment?
Mrs. Kyles was efficient, kind and she knew exactly what she was doing. She was very interested in conversation and helping out in any way that she could.
Need appointment with an agent
My SS card was mailed after requesting a replacement however the passport and ID verifications were not returned. How long until I receive those?
Would like to discuss options on SS and other items.
I need a Benefits Planning Query (BPQY) and do not know if it can be provided to me and picked up at the local WPB office. If so, I would like to make an appointment obtain it.
Good afternoon, could you please let me know how can I schedule an appointment? Thank you.
Buenas, solicite mi Tps, y me llego el permiso de trabajo, pero no el social security. Que debo hacer para solicitarlo?
Do I need to make an appointment to apply for Medicare and receive the social security benefit? I will turn 65 on June this year.
Recently I am a Citizen USA, and change my last name, What I need doing now? 1. way you send the new SS. 2. I need go to SS for information and change the names.?
How to know the status of my application, I sent it to this office a month ago.
How long does it take for my id and birth certificate to be returned after ordering a new social security card? I have received my social security card and still no ID or birth certificate! Thanks
El social de mi bebe no me lo han mandado todavía ya hace 3 meses q nació y mande la solicitud con su acta d nacimiento todos los documentos son los originales.
I need to get an SSN for my daughter. If She was born and she is living abroad now, Can I apply for an SSN for her? or what should I do in order to get her SSN? Thanks.
I send my documents to correct them because my name was spelling incorrectly and now i'm receiving a letter from you guys with the same error even when i send my passport, my employment card and my residence to be checked and compare, i need an appoiment to solve this, how can i get it!?
Hola buenas tardes necesito hacer una cita para mi hija de 10 años , para sacar el seguro social , gracias !
Cómo sacar una appointment para obtener el social security por primera vez
I want to make an appointment for the SSA. I live in west palm beach.
Por favor necesito appointment para aclarar en persona situación con mis beneficios.
My husband applied for his SS number have photocopy of paper with stamp of date we were there, after two weeks we got a letter in the mail saying everything was received and ok and to expect SS number within two weeks and still nothing. Called and called went to an office in CA because no one picked up, after two hours on the phone no actual answer to where or why or how He doesn’t have a number yet. Does anyone know if this is normal? Where else can I go for information or to file a complaint?
Lost my husband's green card... so unhelpful and rude. I have called three times.
was hung up on three times and no call back. On hold for 3 hours. Have been trying for weeks to get 1099 so I can file my recently deceased fathers taxes.
I have been calling since October 2020, but no response keep getting cut off, trying to make appointment to reactivate my benefits due to name change office always closed. even if someone answers they hang up on me before i can finish telling them my problem.
I need to get a first time social security card for my 12 year old Do I need an apoiment or can I do it on line
I have had appointments with this office. They never call you back at the appointed time they give you. They never give you their name or number. They never answer their phones. I have been trying to reach them since April 1. I have called repeatedly with no success. I get passed around and disconnected.
I have called this office about six times requesting my medical records, I have given my information each time and today I call again only to find out that nothing has been done, no records of my calls or my request..today I find out that there’s a form that I have to fill out requesting my records.. so, hopefully I will receive that form within the next couple of days..
I recently lost my social security, what do I have to do?
Do you have a Drop box at this office or accept form dropped to personal? Otherwise should I mail to this address!
I'M HAVING TROUBLE SIGNING IN TO SOCIAL SECURITY ACCOUNT OR MAKING A NEW REGISTRATION. I WOULD LIKE TO KNOW HOW DO I MAKE AN APPOINTMENT, BECAUSE I'M SUSPICIOUS OF FRAUD ON MY CARD.
My wife would like to make an appointment to add her email address to her account so that she can access mySocialSecuirty. how does she get an appointment at the West Palm Beach Office?
Good morning, apply to my residence, my Green Card has already arrived but my social security has not arrived for 10 months, I would like to know what I should do to be able to obtain it since I need to open a bank account, work ect, thanks for your attention
I turn 62 on 5/18/2021 When is the earliest time for me to file for my Social Security? What documents do I need?
Is there a price for a renewal social security
Please I need appointment for disability request
Hola nesesito sacar una cita cómo puedo hacer por favor?
I would like to make a appointment to change my name due to marriage. I am not mailing all my documents to the SS office as it states online. I want to do this is person but I do not see where I can make a appointment.
Does anyone know how to set an appointment?
I applied for my new Social Security Card after my divorce documents came in back in July 2020. I have not yet received my Documents back nor my new S.S.Card. What can I do?
I had a baby in February 19,2020 and never received his social security card. I sent in all the necessary paperwork to obtain it by mail over a month ago. I called in only to be told that it is backed up 60-90 days because the field officer is only working 2 days a week. I think this is very ridiculous. You all have my drivers license along with my baby's birth certificate ( that I had to pay for). Now I have to pay for a replacement license because the number that I call I was told to not leave a message because the officer does not check the messages. I think this is very messed up that I am being treated like this. I will be reaching to an attorney to see what can be done about this. Because you all work for the state, you can just treat the public any kind of way. I was told I would get his card in 14 days and this was a lie. I am furious and will be reaching out to all levels and reporting this behavior. This is so ridiculous. Also, the fact that the recording plays 2 time is ridiculous as well. I lived in Alabama and was not treated like this.
I need to set an appointment in Palm Beach County to change my benefits and correct address info. I do not have a computer and cannot do this online.
I would like an appt to set up my SS benefits. I retired 12/4/2020.
Need to request an appointment for daughter (minor) replacement social security card. I have paperwork and need to come in for bringing in and have copy of dentist patient record fornher name and birthday. Thank you
I spoke with Joey on October 22 , 2020 regarding changing bank account was told my pension will be deposited this Wednesday into my new account. However the money was sent to my old account at Regions Bank.
necesito sacar mi nuevo social
I would like to request in person appointment at West Palm Beach office. Thank you!
I need a wage printout . Also I am 64 years old and need to discuss whatever options art available for me.
por favor necesito una cita puesto que debo inscribirme al medicare ya que el proximo 12-17-2020 cumplo los 65 y tambien necesito iniiciar los tramites de mi retiro muchisimas gracias por su atencion
Necesito actualizar mi lugar de nacimiento en los registros de mi seguro social cuales son los requisitos
I need two physician statement form for my doctor to remove my representative payee from my children’s Social Security accounts.
Necesito turno para sacar el social de mi hija de 16 años
Necesito una cita para saber los documentos que tengo que tengo que presentar para realizar una aplicacion de desability
I want to give up my current retirement benefit, and receive the 50% of my husband's retirement benefit. Please contact me so that the detailed information will be provided. Thanks!
I need a wage printout
I need to have my replacement social security I need for work I have a permission to work only
I wanted to set up a appointment for Disability
NECESITO UN APOIMENT PARA CAMBIAR MI SOCIAL PORQUE YA ME LLEGO LA RECIDENCIA PERMANENTE
Nesecito sacar mi social nuevo,g puedo hacer
I would like to schedule an appointment for new SS card.
I need my social security card with my marriage name on it
My baby was born 3 months ago and I was told in the hospital that I would get his social security in 2 or 3 weeks, for some time has passed and I have not received anything and I am concerned that he is lost. I would appreciate it if you could help me. I have called several times but they don't answer me. please help me with that information or if you could answer this email thank you very much
I called many times and left messages on her voicemail to the agent that I talked for my retirement and never got a call back her initials are C M You have phone service? ...this is not service ... I am counting on my retirement since the Music School where I was teaching, because of Covid, had to close permanently. Please can I get a call back please
It is disrespectful that everything is already open except this office and no one gives an answer, everyone wipes their hands.
Necesito hacer un appoiment para el social security
Mi hija es residente hace meses pero tiene 15 años cumple 16 el 18 de. Agosto y no he podido hacerle su sicial por el tema del virus es posible un turno presencial para ella ahora?
Good afternoon, Are you taking appointments or walkins?
Hello, in recent days I sent by certified mail to the offices of the social, my residence, my passport and my birth certificate so that they could verify my identity and send me my social by postal mail, I already had the social in my possession but I did not my other personal documents have been sent, awaiting your response thank you very much
i like to make appointment for my wife for ss card
I need a new social security card for my grandson
I would like to schedule an appointment to discuss my first medicare part B bill
schedule an appointment
I would like to make an appointment to get a duplicate social security card. I have been unsuccessful to attain it using the gov website. Thank you and Sincerely, Johnathon Loveless
I would like to make appointment
How do I start SS tax withholding
I’d like to make an appointment, to change the card and status of mine and my daughter's
I need to make an appointment I was on the phone for 2 hrs and 32 minutes to be told that you were having issues with the computer Please it’s is urgent for me to have an appointment Thank you Héctor
Like make appointment! I have private insurance and taking $100 a month starting 1/2020 I did not sign up for Medicare
I need to schedule and appointment to talk about my options for Medicare/Medicaid as I will be turning 65 in February 2020.
I would like to schedule an appointment with someone regarding my mother.
I’d like to make an appointment
I wish to retire on my 66th birthday in July. Please send me information on how I can sign up.
Can I make an appointment
Recientemente he tenido una mala experiencia en la atencion brindada por las Oficinas de West Palm Beach, situadas en la calle Clematis, Down Town WPB, asi como tambien mas reciente por la Oficina situada en Boca de Raton en 621 NW 53RD... En la de WPB extraviiaron o perdieron una certificacion de ingresos presentada y eso ha provocado que nos realicen un aumento de pago por SSI que no nos corresponde. El pasado 18 de Octubre fuimos a dar la queja de tal error a la Oficina de Boca. La persona que nos atendio diijo haber realizado o subsanado el error, sin embargo hoy dia primero hemos comprobado que no hizo nada y que el error en el pago continua. Ahora tenemos que volver a repetirlo todo, hacer devolucion de dichos importes pagados en exceso, presentar una apelacion y la consiguiente afectacion por tener ya reducida la ayuda que recibimos por Access Florida de EBT por este SUPUESTO AUMENTO DE INGRESOS. eN BUEN ROLLO NOS TIENEN AHORA METIDOS ESTOS IRRESPONSABLES ''ESPECIALISTAS'' EN EL TEMA DEL SSI
I have attempted to schedule an appointment for more than two weeks. I get the automated system and the same message that all Customer Service Employees are busy. Then I am told to call back. My issue cannot be resolved online and I need an appointment IMMEDIATELY...... Please??
someone in the government want to tell me how to schedule an apt for my 80 year old mother that cannot walk and I cannot get through to a live person ! this is ridiculous
I went into the office over a month ago and was told I would hear from them with in a week. Well it’s been over a month and I haven’t heard anything. It’s hard to get there when u are working and have to take off just to go there. And why is there no local office number to call, it takes about an hour and sometimes longer to get someone on the line at the 800 number, only to get referred but to the local office. Shaking my head.
Total waste of time. No one available. Busy times are early in the week and early in the month. It's Thursday, July 19. It should not be busy. No online option, but told to go online to do business? Ineffective and archaic.
This is the biggest waste of time - you should be able to request an appointment online. I've called twice - once the hold time was 45 minutes the second time they would even let me hold they just said to call back all agents are busy. REALLY! I have to work too - I can't just sit on the phone all day at work trying to get someone to answer my call and make an appointment. Totally inefficient.
I would like to request an appointment and office hours for the location on 801 Clematis Street, Ste #2, West Palm Beach, Fl 33401. Please respond, thank you!
I don't understand why I cannot make an appointment online. When I call the 800 number, they tell me that I have to wait over an hour to talk to someone who will make the appt for me. Why not offer a call back? Seems silly to make someone sit and wait on hold in this digital age