West Palm Beach Social Security Office

801 Clematis Street,
West Palm Beach, FL - 33401


(866) 783-7339


(833) 679-0242


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  1. Dec 1, 2022

    How can I schedule an appointment?

  2. Aug 24, 2022

    Mrs. Kyles was efficient, kind and she knew exactly what she was doing. She was very interested in conversation and helping out in any way that she could.

  3. Jun 20, 2022

    Need appointment with an agent

  4. Jun 14, 2022

    My SS card was mailed after requesting a replacement however the passport and ID verifications were not returned. How long until I receive those?

  5. May 27, 2022

    Would like to discuss options on SS and other items.

  6. May 3, 2022

    I need a Benefits Planning Query (BPQY) and do not know if it can be provided to me and picked up at the local WPB office. If so, I would like to make an appointment obtain it.

  7. Mar 29, 2022

    Good afternoon, could you please let me know how can I schedule an appointment? Thank you.

  8. Mar 23, 2022

    Buenas, solicite mi Tps, y me llego el permiso de trabajo, pero no el social security. Que debo hacer para solicitarlo?

  9. Feb 10, 2022

    Do I need to make an appointment to apply for Medicare and receive the social security benefit? I will turn 65 on June this year.

  10. Nov 14, 2021

    Recently I am a Citizen USA, and change my last name, What I need doing now? 1. way you send the new SS. 2. I need go to SS for information and change the names.?

  11. Oct 31, 2021

    How to know the status of my application, I sent it to this office a month ago.

  12. Sep 24, 2021

    How long does it take for my id and birth certificate to be returned after ordering a new social security card? I have received my social security card and still no ID or birth certificate! Thanks

  13. Sep 7, 2021

    El social de mi bebe no me lo han mandado todavía ya hace 3 meses q nació y mande la solicitud con su acta d nacimiento todos los documentos son los originales.

  14. Sep 1, 2021

    I need to get an SSN for my daughter. If She was born and she is living abroad now, Can I apply for an SSN for her? or what should I do in order to get her SSN? Thanks.

  15. Aug 31, 2021

    I send my documents to correct them because my name was spelling incorrectly and now i'm receiving a letter from you guys with the same error even when i send my passport, my employment card and my residence to be checked and compare, i need an appoiment to solve this, how can i get it!?

  16. Aug 27, 2021

    Hola buenas tardes necesito hacer una cita para mi hija de 10 años , para sacar el seguro social , gracias !

  17. Aug 24, 2021

    Cómo sacar una appointment para obtener el social security por primera vez

  18. Aug 14, 2021

    I want to make an appointment for the SSA. I live in west palm beach.

  19. Aug 13, 2021

    Por favor necesito appointment para aclarar en persona situación con mis beneficios.

  20. Jul 16, 2021

    My husband applied for his SS number have photocopy of paper with stamp of date we were there, after two weeks we got a letter in the mail saying everything was received and ok and to expect SS number within two weeks and still nothing. Called and called went to an office in CA because no one picked up, after two hours on the phone no actual answer to where or why or how He doesn’t have a number yet. Does anyone know if this is normal? Where else can I go for information or to file a complaint?

  21. Jun 30, 2021

    Lost my husband's green card... so unhelpful and rude. I have called three times.

  22. Jun 24, 2021

    was hung up on three times and no call back. On hold for 3 hours. Have been trying for weeks to get 1099 so I can file my recently deceased fathers taxes.

  23. Jun 8, 2021

    I have been calling since October 2020, but no response keep getting cut off, trying to make appointment to reactivate my benefits due to name change office always closed. even if someone answers they hang up on me before i can finish telling them my problem.

  24. Jun 2, 2021

    I need to get a first time social security card for my 12 year old Do I need an apoiment or can I do it on line

  25. May 13, 2021

    I have had appointments with this office. They never call you back at the appointed time they give you. They never give you their name or number. They never answer their phones. I have been trying to reach them since April 1. I have called repeatedly with no success. I get passed around and disconnected.

  26. Apr 8, 2021

    I have called this office about six times requesting my medical records, I have given my information each time and today I call again only to find out that nothing has been done, no records of my calls or my request..today I find out that there’s a form that I have to fill out requesting my records.. so, hopefully I will receive that form within the next couple of days..

  27. Mar 30, 2021

    I recently lost my social security, what do I have to do?

  28. Mar 26, 2021

    Do you have a Drop box at this office or accept form dropped to personal? Otherwise should I mail to this address!

  29. Mar 20, 2021


  30. Feb 11, 2021

    My wife would like to make an appointment to add her email address to her account so that she can access mySocialSecuirty. how does she get an appointment at the West Palm Beach Office?

  31. Feb 9, 2021

    Good morning, apply to my residence, my Green Card has already arrived but my social security has not arrived for 10 months, I would like to know what I should do to be able to obtain it since I need to open a bank account, work ect, thanks for your attention

  32. Jan 29, 2021

    I turn 62 on 5/18/2021 When is the earliest time for me to file for my Social Security? What documents do I need?

  33. Jan 27, 2021

    Is there a price for a renewal social security

  34. Jan 24, 2021

    Please I need appointment for disability request

  35. Jan 18, 2021

    Hola nesesito sacar una cita cómo puedo hacer por favor?

  36. Jan 17, 2021

    I would like to make a appointment to change my name due to marriage. I am not mailing all my documents to the SS office as it states online. I want to do this is person but I do not see where I can make a appointment.

  37. Jan 12, 2021

    Does anyone know how to set an appointment?

  38. Jan 11, 2021

    I applied for my new Social Security Card after my divorce documents came in back in July 2020. I have not yet received my Documents back nor my new S.S.Card. What can I do?

  39. Dec 14, 2020

    I had a baby in February 19,2020 and never received his social security card. I sent in all the necessary paperwork to obtain it by mail over a month ago. I called in only to be told that it is backed up 60-90 days because the field officer is only working 2 days a week. I think this is very ridiculous. You all have my drivers license along with my baby's birth certificate ( that I had to pay for). Now I have to pay for a replacement license because the number that I call I was told to not leave a message because the officer does not check the messages. I think this is very messed up that I am being treated like this. I will be reaching to an attorney to see what can be done about this. Because you all work for the state, you can just treat the public any kind of way. I was told I would get his card in 14 days and this was a lie. I am furious and will be reaching out to all levels and reporting this behavior. This is so ridiculous. Also, the fact that the recording plays 2 time is ridiculous as well. I lived in Alabama and was not treated like this.

  40. Dec 14, 2020

    I need to set an appointment in Palm Beach County to change my benefits and correct address info. I do not have a computer and cannot do this online.

  41. Dec 7, 2020

    I would like an appt to set up my SS benefits. I retired 12/4/2020.

  42. Nov 21, 2020

    Need to request an appointment for daughter (minor) replacement social security card. I have paperwork and need to come in for bringing in and have copy of dentist patient record fornher name and birthday. Thank you

  43. Nov 11, 2020

    I spoke with Joey on October 22 , 2020 regarding changing bank account was told my pension will be deposited this Wednesday into my new account. However the money was sent to my old account at Regions Bank.

  44. Nov 11, 2020

    necesito sacar mi nuevo social

  45. Nov 2, 2020

    I would like to request in person appointment at West Palm Beach office. Thank you!

  46. Nov 2, 2020

    I need a wage printout . Also I am 64 years old and need to discuss whatever options art available for me.

  47. Oct 20, 2020

    por favor necesito una cita puesto que debo inscribirme al medicare ya que el proximo 12-17-2020 cumplo los 65 y tambien necesito iniiciar los tramites de mi retiro muchisimas gracias por su atencion

  48. Oct 9, 2020

    Necesito actualizar mi lugar de nacimiento en los registros de mi seguro social cuales son los requisitos

  49. Oct 7, 2020

    I need two physician statement form for my doctor to remove my representative payee from my children’s Social Security accounts.

  50. Sep 16, 2020

    Necesito turno para sacar el social de mi hija de 16 años

  51. Sep 16, 2020

    Necesito una cita para saber los documentos que tengo que tengo que presentar para realizar una aplicacion de desability

  52. Sep 14, 2020

    I want to give up my current retirement benefit, and receive the 50% of my husband's retirement benefit. Please contact me so that the detailed information will be provided. Thanks!

  53. Sep 6, 2020

    I need a wage printout

  54. Aug 31, 2020

    I need to have my replacement social security I need for work I have a permission to work only

  55. Aug 18, 2020

    I wanted to set up a appointment for Disability

  56. Aug 17, 2020


  57. Aug 7, 2020

    Nesecito sacar mi social nuevo,g puedo hacer

  58. Aug 3, 2020

    I would like to schedule an appointment for new SS card.

  59. Jul 24, 2020

    I need my social security card with my marriage name on it

  60. Jul 23, 2020

    My baby was born 3 months ago and I was told in the hospital that I would get his social security in 2 or 3 weeks, for some time has passed and I have not received anything and I am concerned that he is lost. I would appreciate it if you could help me. I have called several times but they don't answer me. please help me with that information or if you could answer this email thank you very much

  61. Jul 18, 2020

    I called many times and left messages on her voicemail to the agent that I talked for my retirement and never got a call back her initials are C M You have phone service? ...this is not service ... I am counting on my retirement since the Music School where I was teaching, because of Covid, had to close permanently. Please can I get a call back please

  62. Jul 13, 2020

    It is disrespectful that everything is already open except this office and no one gives an answer, everyone wipes their hands.

  63. Jul 12, 2020

    Necesito hacer un appoiment para el social security

  64. Jul 5, 2020

    Mi hija es residente hace meses pero tiene 15 años cumple 16 el 18 de. Agosto y no he podido hacerle su sicial por el tema del virus es posible un turno presencial para ella ahora?

  65. Jun 26, 2020

    Good afternoon, Are you taking appointments or walkins?

  66. Jun 17, 2020

    Hello, in recent days I sent by certified mail to the offices of the social, my residence, my passport and my birth certificate so that they could verify my identity and send me my social by postal mail, I already had the social in my possession but I did not my other personal documents have been sent, awaiting your response thank you very much

  67. Jun 15, 2020

    i like to make appointment for my wife for ss card

  68. Jun 14, 2020

    I need a new social security card for my grandson

  69. Jun 7, 2020

    I would like to schedule an appointment to discuss my first medicare part B bill

  70. Jun 1, 2020

    schedule an appointment

  71. May 25, 2020

    I would like to make an appointment to get a duplicate social security card. I have been unsuccessful to attain it using the gov website. Thank you and Sincerely, Johnathon Loveless

  72. May 21, 2020

    I would like to make appointment

  73. Feb 28, 2020

    How do I start SS tax withholding

  74. Jan 14, 2020

    I’d like to make an appointment, to change the card and status of mine and my daughter's

  75. Jan 4, 2020

    I need to make an appointment I was on the phone for 2 hrs and 32 minutes to be told that you were having issues with the computer Please it’s is urgent for me to have an appointment Thank you Héctor

  76. Dec 30, 2019

    Like make appointment! I have private insurance and taking $100 a month starting 1/2020 I did not sign up for Medicare

  77. Nov 19, 2019

    I need to schedule and appointment to talk about my options for Medicare/Medicaid as I will be turning 65 in February 2020.

  78. Nov 13, 2019

    I would like to schedule an appointment with someone regarding my mother.

  79. Sep 30, 2019

    I’d like to make an appointment

  80. Jun 5, 2019

    I wish to retire on my 66th birthday in July. Please send me information on how I can sign up.

  81. Mar 1, 2019

    Can I make an appointment

  82. Nov 1, 2018

    Recientemente he tenido una mala experiencia en la atencion brindada por las Oficinas de West Palm Beach, situadas en la calle Clematis, Down Town WPB, asi como tambien mas reciente por la Oficina situada en Boca de Raton en 621 NW 53RD... En la de WPB extraviiaron o perdieron una certificacion de ingresos presentada y eso ha provocado que nos realicen un aumento de pago por SSI que no nos corresponde. El pasado 18 de Octubre fuimos a dar la queja de tal error a la Oficina de Boca. La persona que nos atendio diijo haber realizado o subsanado el error, sin embargo hoy dia primero hemos comprobado que no hizo nada y que el error en el pago continua. Ahora tenemos que volver a repetirlo todo, hacer devolucion de dichos importes pagados en exceso, presentar una apelacion y la consiguiente afectacion por tener ya reducida la ayuda que recibimos por Access Florida de EBT por este SUPUESTO AUMENTO DE INGRESOS. eN BUEN ROLLO NOS TIENEN AHORA METIDOS ESTOS IRRESPONSABLES ''ESPECIALISTAS'' EN EL TEMA DEL SSI

  83. Sep 20, 2018

    I have attempted to schedule an appointment for more than two weeks. I get the automated system and the same message that all Customer Service Employees are busy. Then I am told to call back. My issue cannot be resolved online and I need an appointment IMMEDIATELY...... Please??

  84. Sep 12, 2018

    someone in the government want to tell me how to schedule an apt for my 80 year old mother that cannot walk and I cannot get through to a live person ! this is ridiculous

  85. Aug 28, 2018

    I went into the office over a month ago and was told I would hear from them with in a week. Well it’s been over a month and I haven’t heard anything. It’s hard to get there when u are working and have to take off just to go there. And why is there no local office number to call, it takes about an hour and sometimes longer to get someone on the line at the 800 number, only to get referred but to the local office. Shaking my head.

  86. Jul 19, 2018

    Total waste of time. No one available. Busy times are early in the week and early in the month. It's Thursday, July 19. It should not be busy. No online option, but told to go online to do business? Ineffective and archaic.

  87. Feb 15, 2018

    This is the biggest waste of time - you should be able to request an appointment online. I've called twice - once the hold time was 45 minutes the second time they would even let me hold they just said to call back all agents are busy. REALLY! I have to work too - I can't just sit on the phone all day at work trying to get someone to answer my call and make an appointment. Totally inefficient.

  88. Feb 14, 2018

    I would like to request an appointment and office hours for the location on 801 Clematis Street, Ste #2, West Palm Beach, Fl 33401. Please respond, thank you!

  89. Jan 23, 2018

    I don't understand why I cannot make an appointment online. When I call the 800 number, they tell me that I have to wait over an hour to talk to someone who will make the appt for me. Why not offer a call back? Seems silly to make someone sit and wait on hold in this digital age

Did you see a problem with this listing?

****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment. To avoid waiting in line, they strongly encourage people to use the online services at https://www.ssa.gov/onlineservices or call them to schedule appointments in advance rather than walking in without an appointment.

Location directions: Take I-95 North to Exit Southern Blvd. Make a Left onto Southern Blvd. Exit onto Australian Ave to Banyan Blvd. Turn Right onto Banyan Blvd. Destination Will Be on the Left (Beige/white Modular Trailer), 801 Banyan Blvd. the Social Security Administration Office Will Be on Your Left, (Beige/white Modular Trailer), 801 Banyan Blvd.

Top Online Services on SSA.gov

You can go online at: https://www.ssa.gov for the following services. You can take care of these things without making an appointment at your local office.

Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision

Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status

Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form

SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or

If you are applying for SSI, you can complete a large part of your application by visiting our website at www.socialsecurity.gov. You also can call us toll-free at (866) 783-7339 to ask for an appointment with a Social Security representative.

Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.

You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express® card program or an Electronic Transfer Account. For more information, visit www.GoDirect.org.

How to apply online?
Visit www.socialsecurity.gov and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.

The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.

Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record. My Social Security Account

Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen. Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card. Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.

Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim File the claim with the paying agency. (800) 772-1213.

Supplemental Security Income
Pays benefits based on financial need.

Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.

SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.

Ask a Question

User Questions & Answers

  1. Posted by User onThursday, March 18, 2021


Frequently Asked Questions

Can I do an application online for social security
Yes. You can apply for benefits online (retirement, disability, medicare). Visit https://www.ssa.gov.
How do I apply for a replacement Social Security number card?
There is no cost to obtain a free or new Social Security Card. Get an application at this web link: https://www.ssa.gov/forms/ss-5.pdf. Then, either mail in your application or visit your local office. Try to make an appointment before visiting your location Social Security Office.
How do I change or correct my name on my Social Security number card?
If you legally change your name due to marriage, divorce, or any other reason, you need to go to your local office.
How do I apply for Social Security retirement benefits?
It is recommended that you apply for retirement benefits three months before you want your payments to start. Applying online at https://secure.ssa.gov/iClaim/rib. One or more of the following documents may be needed in order to apply online. The end of the online application will provide instructions on where to submit them. The documents we may ask for are: Original birth certificate or other proof of birth [more info] (You may also submit a copy of your birth certificate certified by the issuing agency); Proof of U.S. citizenship or lawful alien status if you were not born in the United States [more info]; Copy of your U.S. military service paper(s) (e.g., DD-214 - Certificate of Release or Discharge from Active Duty) if you had military service before 1968; [more info]; and Copy of your W-2 form(s) [more info] and/or self-employment tax return [more info] for last year.
How long will it take to get a Social Security card?
The Social Security Administration will mail your Social Security card as soon as they have all of the necessary information and have verified the appropriate documents. Generally, you will get your card within 10 business days from the date on your receipt.
How long would it take to get by mail my Disability Benefits Award Letter?
An award letter, AKA award notice, is what shows that a claim for benefits has been approved.
The Award letter is usually mailed to the recipient within a few months of Social Security approving their benefit application.
The Social Security office does not have an established deadline for mailing the award letters. Some claimants will get their letters even after Social Security has issued their first benefit payment or earlier than that.
The wait is longer if your case was decided on a hearing.
Apply for Benefits Here.
Can I schedule, reschedule, or cancel an appointment with Social Security, through your website?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly.
If I give you my Social Security Number and personal Information, can you check the Status of my case or check my application status?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly. We strongly advise that you do not provide your Social Security Number or personal information through this website or any other website. Contact your local Social Security office directly in order to obtain your case status or for more information.
What is SSI (Supplemental Security Income)?
SSI provides monthly payments to adults and children who have low income, few resources, and who are blind or disabled. SSI also provides monthly payments to people age 65 and older with limited income and resources, who are not blind or disabled.
How Much Can You Get from SSI?
The basic monthly federal amount for 2021 is the same nationwide:
$794 for one person, or
$1,191 for a couple

Not everyone gets the same amount. You may get more if you live in a state that adds money to the federal SSI payment. On the other hand, you may get less if you have other income such as wages, pensions, or Social Security benefits. You may also get less if someone pays your household expenses. You may also get less if you live with a spouse and he or she has income.
Should I Apply for SSI?
To get a monthly payment you must:
Be at least age 65 OR be blind or disabled;
Have limited income (wages, pensions, etc.);
Have limited resources (the things you own);
Be a U.S. citizen, a national of the U.S., or some noncitizens; and
Reside in one of the 50 States, the District of Columbia, or the Northern Mariana Islands.

Exception: The children of military parent(s) assigned to permanent duty outside the U.S. and certain students temporarily abroad may receive SSI payments outside the U.S.
How Can You Apply for SSI?
You can apply for SSI by calling our toll-free number at 877-483-0689. The phone lines are open between 8 am and 7 pm. Office staff can provide more information about SSI and schedule an appointment to take your application over the telephone.

Closest Area Social Security Offices