Marietta Social Security Office

1415 Franklin Rd Se
Marietta, GA - 30067


(800) 772-1213


(833) 950-3161


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  1. Feb 17, 2022

    I would like to make an appointment to update my citizenship with SSA

  2. Dec 8, 2021

    Impossible to get to someone to help me change my direct deposit from one bank to another. Service is absolutely hopeless and I donít know where my direct deposit will go as I canít Alert anyone that I have made this change.

  3. Mar 24, 2021

    I literally just got off the phone with a woman to discuss my sons social security card and while on the phone with her she barely let me talk ,kept cutting me off and when I tried to explain to her my situation and that I have been trying for over 5 months to get my sons card her voice became elevated and she would not allow me to say any thing. I asked her politely if she could just listen to what I was trying to say and then she proceeded to yell at me and tell me she wasn't about to argue with me that she told me the procedure. I said I was not trying to argue just wanted more information that she was the one trying to argue with me and she hung up on me. COMPLETELY UNPROFESSIONAL. I AM VERY UPSET AND SOMETHING NEEDS TO BE DONE ABOUT THIS IT'S RIDICULOUS. Every time I call these women answering are very rude and lazy. Come on your office is ran by the government that are supposed to help its people not argue or be disrespectful. You don't like your job then find another one.

  4. Mar 23, 2021

    Had someone call my phone this morning saying my social security number was involved in a criminal case...then asked me to verify my number... when I refused they hung up...just wanted to report it..

  5. Mar 2, 2021

    I appreciate Social Security guidance support and service I needed all my life do to 2 separate disabilities I lived with, therefore ,I never wasnít able to work productively thru my life to earn and save monies.Thank You.

  6. Feb 2, 2021

    Thank you for your service/assistance

  7. Jan 3, 2021

    I need to make an appointment

  8. Dec 23, 2020

    My mother has sent an application and my original birth certificate at least 3 months ago. I looked up when am I supposed to receive a new card it states within 3 weeks. Anytime my mother calls you guys state the same thing. I understand that weíre in a pandemic however with my mother giving my original birth certificate and an application months ago I should have received it and I need it urgently.

  9. Dec 17, 2020

    I was trying to sign up a social security account. While applying, it says I owe student loan and home loan; and ask me information about the loan. Since I don't owe any loan, I typed 0 and my account has been suspension many times. I contact the customer service, they told me I should contact Equifax. I contacted Equifax, they request me subscribe to get my credit information. I created a Equifax account but it doesn't show I have any student or home loan. Social Security Department please correct your information. If there's fraud situation you should also assist me solve the problem.

  10. Dec 14, 2020

    Need a copy of my reward letter

  11. Nov 3, 2020

    After waiting for quite a bit of time I keep getting disconnected. I need to make an appointment regarding retirement benefits at the Marietta location ASAP. I would like to retire early next year, if at all possible.

  12. Oct 29, 2020

    I'm seeing about my social security card I applied for a new card with my maiden name on it I'm recently divorced I got my divorce decree back now I'm getting calls about fraudulent charges on my social security card.

  13. Oct 26, 2020

    They have bad service and poor management. Their hours say 9am-4pm, I went up there this morning and they werenít even open on time and I waited til almost 10am and no one showed up. This is rediculous

  14. Oct 12, 2020

    Please, I need a information. I am moving from Brazil to United States next month and I will live in Marietta-GA next month. I already have some job interviews scheduled, but I need to receive my Social Security. My wife and daughter have already received Social Security, but I did not. We already received the Green Cards. How can I resolve this and obtain the Social Security number so that a company can hire me ? Thank you.

  15. Aug 31, 2020

    l have been experiencing hostile, rude yelled at bullying mostly by African American women in this office. I was yelled in my ear on the phone by women handing one of my cases. WHY DONT YOU GET A FULL TIME JOB SO YOU CAN PAY US BACK!!! I have reported this discrimination or treated with unprofessional treatment for years without intervention and falling on deaf ears.

  16. Aug 17, 2020

    Can I come by and drop off documents to restart my SSI?

  17. Jun 4, 2020

    Mailed reconsideration appeal regarding Medicare termination. How long before I hear from appeal? Should I make appointment for conference? Should I continue making monthly payments to CMS Medicare? Agent said for as long as it takes for reinstatement, I will still owe payments. IS THIS ACCURATE? Thank you.

  18. Apr 14, 2020

    I canít report fraud call received 5.50 pm today vi fill in form. Submit and it wonít go through. No after hour help Line when panicking about early eve fraud call. The form to submit says error time after time. I need a ph call please.

  19. Apr 13, 2020

    I want to commend Mr. Lima, who assisted me in applying for Social Security and Disability benefits. I'm sure almost everyone he sees is impatient, upset, in pain, confused or angry for one reason or another. For me, it was definitely a difficult time - both emotionally and physically. But, throughout our interview, Mr. Lima was calm and efficient and showed me compassion and respect. He not only provided excellent customer service, but I felt, went beyond the required and expected. I greatly appreciated his patience, his work ethic and his dedication.

  20. Dec 30, 2019

    I need to make an appointment for the office on Franklin Road, Marietta, GA. I would like it as soon as possible.

  21. Dec 20, 2019

    12-20-2019 I have, in the past 24 hours, received 3 fraudulent calls to both my mobile and land lines from Hackensack NJ 201-218-4016. When I tell them they are criminal scammers they hang up the phone. FYI 770-933-0071=land line

  22. Nov 14, 2019

    There is no facility to make an appointment using the 800 number, nor is there a direct line to the office. Government efficiency at its absolute finest.

  23. Oct 7, 2019

    I do not have Medicare

  24. Oct 6, 2019

    Sherice provided excellent customer service during our visit last week to the Marietta Social Security office. She was juggling the needs of two clients at the same time. She answered our questions about collecting social security benefits clearly and provided insights on how to navigate the social security website. We were called for our appointment in about 10 minutes after arrival for our appointment. The entire meeting went about 2 hours. The office was packed with people, but she was not rushed or impatient with our questions. Sherice anticipated our needs and explained the process thoroughly. We were so happy she was our guide through the complicated process of enrolling for retirement benefits for both of us. If you are headed to this office, I hope you get Sherice to assist you! She is the BEST!

  25. Apr 18, 2019

    As we got ready to go to the Marietta Social Security office, we read the feedback - and quite frankly, we weren't expecting a very pleasant experience. The office filled up fast and was essentially standing room only by 9:05. We waited about 45 minutes to hear our number called. I must say we were pleasantly surprised and must agree with everything that was said about Sherice in an earlier post. She was very professional and incredibly helpful - heck, she answered questions we didn't even know we had! Everyone in the office was friendly and polite - I've GOT to think this would be hard to do based on some of the comments we heard from customers. It's unfortunate the that customer service personnel are often treated poorly by the customers. Sherice and all the folks there did an outstanding job taking care of our needs and we walked out of the office feeling very good about how things went and what we can expect going forward. Thank you all and God Bless!

  26. Sep 21, 2018

    I did not receive the September benefits for neither myself or my children. I cannot get a live person on the 800 number.

  27. Mar 22, 2018

    The customer no service is horrible. Call for an appointment and wait at least 45 minutes - are you kidding me? What's your alternative??? No email, no other way to get an appointment other than hope your cell is charged enough to wait on hold or go down and sit for hours to sign up for SS of which I paid into for 50 years. Something needs to be done to streamline this process. I've been down there on a different matter twice and waisted at least a half day each time. I would imagine someone would be reading this review and be as horrified as I am and do something about it.

  28. Dec 27, 2017

    We have moved and I need to do a change of address. The SS website would not let me do the address change on line. I called the phone number to my local SS office to make an appointment and the wait time to speak to an agent is 1 hr 30 min. The website says do not just show up at the office without an appointment. So my choices are to wait on hold for 1.5 hrs or drive to office and wait who knows how long.

  29. Sep 27, 2017

    I have noticed many people who have complained about the service received at this office in Marietta, Ga. I must disagree. I found the office to be run very efficiently. I read what was needed to file for my social security benefits online and made sure I had them all before I went to the office itself. It made me feel secure to be greeted by officers at the door and asked to walk through a metal detector and have my handbag and briefcase searched. It is unfortunate that has become a part of our American life, but hopefully it will stop loss of life, and I feel has become necessary. After taking a number, being seated for about 15-20 minutes, my husband and I were called to the back office. My husband was introduced to Sherice Thomas, who was so very kind in allowing me to sit with him. Once she found out both of us were there to sign up of Social Security benefits, and my husband asked her if she could explain details to both of us, she was very gracious and she took care of the both of us. She was wonderful and very patient in answering our questions, but was very explicit in telling us she could not advise us what to do, but she did give us an explanation of each choice. At our ages we were very happy she took the time to go over everything with us. She is a marvel to be able to remember all the information does. i really don't think I could have filled out the forms online in a more proficient manner. We felt very good about our visit to the Social Security office as we left, I just want to let others know, if you have the information you need with you, try to arrive at mid-morning, (not lunch time, employees must stagger lunch breaks as in any ordinary business) or right after most have had lunch breaks, you should not have a really long wait. We did not make an appointment, but I did call and ask what day was the least busiest. I do the same thing when I want to get a haircut, and not have to wait for a long time. I think if you plan your visit to the Social Security Office, as with any office, makes the entire process go much smoother for yourself and for the person who is there to HELP YOU! I can only speak for the one person who helped us, but if the others are as knowledgeable, well trained and are as kind as Ms Sherice Thomas, everything will work out great, for them, just as it did for us. This fine lady even called the next week to be sure everything had arrived in the mail to us. This is service beyond our previous expectations! Many people complain if things are not what they expect, I find not nearly enough people take the time to commend a job well done! I hope this will serve as a great THANK YOU to all who work in a sometimes thankless job.

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****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment. To avoid waiting in line, they strongly encourage people to use the online services at or call them to schedule appointments in advance rather than walking in without an appointment.

Social Security Office Hours:
Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 4:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday Closed

The Marietta Social Security Office determines eligibility and pays benefits to those entitled to survivor benefits. Determines eligibility and pays benefits to the entitled legally blind. Determines eligibility and pays retirement benefits to those entitled aged 62 and older.


Top Online Services on

You can go online at: for the following services. You can take care of these things without making an appointment at your local office.

Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision

Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status

Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form

SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or

If you are applying for SSI, you can complete a large part of your application by visiting our website at You also can call us toll-free at (800) 772-1213 to ask for an appointment with a Social Security representative.

Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.

You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express¬ģ card program or an Electronic Transfer Account. For more information, visit

How to apply online?
Visit and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.

The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.

Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record. My Social Security Account

Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen. Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card. Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.

Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim File the claim with the paying agency. (800) 772-1213.

Supplemental Security Income
Pays benefits based on financial need.

Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.

SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.

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User Questions & Answers

Frequently Asked Questions

Can I do an application online for social security
Yes. You can apply for benefits online (retirement, disability, medicare). Visit
How do I apply for a replacement Social Security number card?
There is no cost to obtain a free or new Social Security Card. Get an application at this web link: Then, either mail in your application or visit your local office. Try to make an appointment before visiting your location Social Security Office.
How do I change or correct my name on my Social Security number card?
If you legally change your name due to marriage, divorce, or any other reason, you need to go to your local office.
How do I apply for Social Security retirement benefits?
It is recommended that you apply for retirement benefits three months before you want your payments to start. Applying online at One or more of the following documents may be needed in order to apply online. The end of the online application will provide instructions on where to submit them. The documents we may ask for are: Original birth certificate or other proof of birth [more info] (You may also submit a copy of your birth certificate certified by the issuing agency); Proof of U.S. citizenship or lawful alien status if you were not born in the United States [more info]; Copy of your U.S. military service paper(s) (e.g., DD-214 - Certificate of Release or Discharge from Active Duty) if you had military service before 1968; [more info]; and Copy of your W-2 form(s) [more info] and/or self-employment tax return [more info] for last year.
How long will it take to get a Social Security card?
The Social Security Administration will mail your Social Security card as soon as they have all of the necessary information and have verified the appropriate documents. Generally, you will get your card within 10 business days from the date on your receipt.
How long would it take to get by mail my Disability Benefits Award Letter?
An award letter, AKA award notice, is what shows that a claim for benefits has been approved.
The Award letter is usually mailed to the recipient within a few months of Social Security approving their benefit application.
The Social Security office does not have an established deadline for mailing the award letters. Some claimants will get their letters even after Social Security has issued their first benefit payment or earlier than that.
The wait is longer if your case was decided on a hearing.
Apply for Benefits Here.
Can I schedule, reschedule, or cancel an appointment with Social Security, through your website?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly.
If I give you my Social Security Number and personal Information, can you check the Status of my case or check my application status?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly. We strongly advise that you do not provide your Social Security Number or personal information through this website or any other website. Contact your local Social Security office directly in order to obtain your case status or for more information.
What is SSI (Supplemental Security Income)?
SSI provides monthly payments to adults and children who have low income, few resources, and who are blind or disabled. SSI also provides monthly payments to people age 65 and older with limited income and resources, who are not blind or disabled.
How Much Can You Get from SSI?
The basic monthly federal amount for 2021 is the same nationwide:
$794 for one person, or
$1,191 for a couple

Not everyone gets the same amount. You may get more if you live in a state that adds money to the federal SSI payment. On the other hand, you may get less if you have other income such as wages, pensions, or Social Security benefits. You may also get less if someone pays your household expenses. You may also get less if you live with a spouse and he or she has income.
Should I Apply for SSI?
To get a monthly payment you must:
Be at least age 65 OR be blind or disabled;
Have limited income (wages, pensions, etc.);
Have limited resources (the things you own);
Be a U.S. citizen, a national of the U.S., or some noncitizens; and
Reside in one of the 50 States, the District of Columbia, or the Northern Mariana Islands.

Exception: The children of military parent(s) assigned to permanent duty outside the U.S. and certain students temporarily abroad may receive SSI payments outside the U.S.
How Can You Apply for SSI?
You can apply for SSI by calling our toll-free number at 877-483-0689. The phone lines are open between 8 am and 7 pm. Office staff can provide more information about SSI and schedule an appointment to take your application over the telephone.

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