Norcross Social Security Office

Norcross, GA
Contact Information

4365 Shackleford Rd
Norcross, GA - 30093

(800) 772-1213 Click to call There are 7 comments. Scroll down to read comments. Social Security Website:

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Anonymous - Jul 4, 2020

Please could i have make appointment?

Anonymous - Jun 16, 2020

Sorry to say Worst Service during the Pandemic !! I understand the SSA Offices are working with less number of Employees but even though I feel the Norcross Location would be the worst out of all in USA. I called the SSA regarding the discrepancies in one of my Tax Year Statement of SSA. The Representative asked me to mail the relevant documents as an evidence of the discrepancy to be corrected. I had spent Money and sent the Documents by First Class Mail so that the SSA could receive my Documents at the earliest and resolve my issues, but even though tracking by USPS has confirmed the delivery of my Mail 3 Weeks ago, the SSA Employees are no able to trace my Documents which is received as the Front Desk from the Mail man. It is so pitiable state of SSA here that nobody is willing to answer our queries despite of repeatedly calling them.

Anonymous - May 18, 2020

I was recently furloughed from my job. I do collect Social Security as I’m 72 years old. My question is now that I only will have Social Security payments will those payments increase. As the amount has been reduced over the years due to my total income. Also, my wife is 73. Will her monthly payment increase now that I am retired ??

Anonymous - Jan 3, 2020

Have been trying to make an appointment with the Norcross office periodically over the past several months. Called the main number twice -- was told they could not make an appointment booking for me online as all available slots were filled (based on what was visible to them for making appointments online) . I was told by the agent I was speaking with (on both calls made) that I would receive a notification via mail of appointment availability. I never received a notification via mail to either of the two requests for appointment at the Norcross office I was able to communicate via phone. I attempted to call again today and was unable to get to an agent. I used online chat to request a call back; never got a call back within the specified time-frame. Went back online to attempt to communicate a repeat request online, was unable to make another request for a call back (the online message center said this service was "closed" although it was well within the stated hours of operation). It appears that I have no recourse but to 'show up' without an appointment to address my particular issue. I have filed necessary paperwork with supporting documentation to address my particular issue and mailed to Norcross office via trackable mail per the directions provided -- I have verification of receipt of my mailing package by the Norcross office from the USPS, but no response from the Norcross office acknowledging receipt.

Anonymous - Nov 10, 2019

I have medicare part A, and still working, I have a question as below: I will apply medicare part B within 8 months before the day I retire or after the day I retire? Thank you

Anonymous - Mar 26, 2019

I have not received my signed check for March 1 yet I have a letter from my landlord that I going to get put out of my place it I don't pay her the rent money I owe her I have in today to have it to her by 2:30pm.

Anonymous - Jul 10, 2014

Crowded.. crowded.. went on a Thurs day at 1130 am. No parking available.. had to park down this long street two buildings away. Once inside, no seats in waiting area. Then still had to sign in for a number. Facility is too small for customers. Not enough staff work there. Go early, and get a number immediately upon arrival. Total time: 2 and one half hours.

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About Norcross Social Security Office

The Norcross Social Security Office determines eligibility and pays benefits to those entitled to survivor benefits. Determines eligibility and pays benefits to the entitled legally blind. Determines eligibility and pays retirement benefits to those entitled aged 62 and older.

Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 12:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday Closed

Location: i85 to beaver ruin rd exit go east to shackleford rd, turn left, office is approx .5 mile on left. SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or

If you are applying for SSI, you can complete a large part of your application by visiting our website at You also can call us toll-free at (800) 772-1213 to ask for an appointment with a Social Security representative.

Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.

You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express® card program or an Electronic Transfer Account. For more information, visit

How to apply online?
Visit and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.

The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 10 p.m.
Holidays: 5 a.m. until 11 p.m.

Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record. My Social Security Account

2. Read the instructions for and fill out an application for a new, replacement, or corrected card. Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.

Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim File the claim with the paying agency. (800) 772-1213.

Supplemental Security Income
Pays benefits based on financial need.

Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.

SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.

Frequently Asked Questions For Norcross Social Security Office

How do I apply for a replacement Social Security number card?
There is no cost to obtain a free or new Social Security Card. Get an application at this web link: Then, either mail in your application or visit your local office. Try to make an appointment before visiting your location Social Security Office.

How do I change or correct my name on my Social Security number card?
If you legally change your name due to marriage, divorce, or any other reason, you need to go to your local office.

How do I apply for Social Security retirement benefits?
It is recommended that you apply for retirement benefits three months before you want your payments to start. Applying online at

One or more of the following documents may be needed in order to apply online. The end of the online application will provide instructions on where to submit them. The documents we may ask for are:
Original birth certificate or other proof of birth [more info] (You may also submit a copy of your birth certificate certified by the issuing agency);
Proof of U.S. citizenship or lawful alien status if you were not born in the United States [more info];
Copy of your U.S. military service paper(s) (e.g., DD-214 - Certificate of Release or Discharge from Active Duty) if you had military service before 1968; [more info]; and Copy of your W-2 form(s) [more info] and/or self-employment tax return [more info] for last year.

I see a problem with a listing, who do I contact?
If you see a listing problem please just contact us through the comment link here: Comment Form

How long will it take to get a Social Security card?
The Social Security Administration will mail your Social Security card as soon as they have all of the necessary information and have verified the appropriate documents.

Generally, you will get your card within 10 business days from the date on your receipt.

If I give you my Social Security Number and personal Information, can you check the Status of my case or check my application status?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly. We strongly advise that you do not provide your Social Security Number or personal information through this website or any other website. Contact your local Social Security office directly in order to obtain your case status or for more information.

Can I schedule, reschedule, or cancel an appointment with Social Security, through your website?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly.

How long would it take to get by mail my Disability Benefits Award Letter?
An award letter, AKA award notice, is what shows that a claim for benefits has been approved.
The Award letter is usually mailed to the recipient within a few months of Social Security approving their benefit application.
The Social Security office does not have an established deadline for mailing the award letters. Some claimants will get their letters even after Social Security has issued their first benefit payment or earlier than that.
The wait is longer if your case was decided on a hearing.

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