Norcross Social Security Office

4365 Shackleford Rd
Norcross, GA - 30093


(877) 803-6320


(833) 950-3163


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  1. Feb 28, 2022

    I know when we have less than satisfactory service we sometimes go through many lengths to let others know of our issues. I want to say I would go to extra lengths to sing the praises of an employee of the Norcross Social Security Office. I was very distressed when I called her regarding my social security issue. She was able to answer my concerns and was personable but professional. It has been a few days and I can't get through the office to verify her name I did not get the correct spelling of her name (I think it was Vanessa or Versa) sad I can't read my own writing. (So you know she had to be an angel in helping me out). I know she worked remotely and she is at the Norcross office. If anyone recognizes her or sees that she has notes on my case--please let me know she has been recognized by her supervisors. Thank you!

  2. Dec 1, 2021

    Hello, I want to make an appointment to update my immigration status to a citizen, where can I do it online or should I call this office?

  3. Oct 20, 2021

    Hello, I would like to know how to apply for social security card as immigrant in Georgia

  4. Sep 8, 2021

    How do I apply for disability for my minor sons? Are the offices open or do I apply over the phone?

  5. Jun 13, 2021


  6. Jun 10, 2021

    The office was found to be closed with only the front outside door open leaving access to the drop box. No guard was present and all lights in the office appeared to be off. Un-protected access to the drop box puts customer data at risk.

  7. May 24, 2021


  8. May 24, 2021

    Thanks for everything!!!

  9. Apr 17, 2021

    I keep trying to set up my social account and it keep saying the information I entered is not the information Social Security has on file. all information stay except it keeps taking my Social Security number out and I get that error message. I have not filed in the last 3 years but this is the information I used then. I need the Stimulant too and need to talked to someone.

  10. Mar 9, 2021

    On behalf of my mother, I wanted to say that Ms. Duplechain was both compassionate and professional. She explained the proper procedure on how to obtain benefits for my mother in a simple yet detailed manner. She was pleasant and after the phone call we both felt encouraged. In times like these we need more compassionate and patient professional customer service administrators who make a painful life event tolerable. thank you Ms. Duplechain.

  11. Jan 24, 2021

    They are slow moving and don't seem to know anything about your case when you call. I've been waiting on paperwork since January 6th.... Still nothing.

  12. Dec 16, 2020

    Stole my birth certificate and ID, said that they could not replace my social security. When I called and asked where my documents were they said they would be mailed shortly, months later I havenít gotten my documents back.

  13. Nov 10, 2020

    Can I apply for my sons social security number online if it is for the first time? He was born abroad, he has a USA passport.

  14. Oct 13, 2020

    Iím so annoyed by this particular office. I been two other offices and they have been on point with turning in documents, giving me notices and depositing funds into my disabled kids account. Now that Iíve went to this location they keep delaying the process and or say they will tend to my case this week when it was already suppose to be handled months ago. Itís crazy because during these times they really need to address the situation instead of holding for whatever reason. If my problem isnít resolved by Thursday or Friday I will be getting a lawyer who specializes in these kind of cases. No need to appeal because Iím grateful for the funding but very disappointed because at this point I know my case is being neglected and almost faced an eviction due to them reporting my kids dad income when I sent in a document proving that we were separated. I will keep everyone updated.

  15. Sep 11, 2020

    I need to get my social security number for the first time, can I do it online or what do I need to do,

  16. Jul 15, 2020

    I lost my social security card. What documents are necessary to create a new SS card?

  17. Jul 4, 2020

    Please could i have make appointment?

  18. Jun 16, 2020

    Sorry to say Worst Service during the Pandemic !! I understand the SSA Offices are working with less number of Employees but even though I feel the Norcross Location would be the worst out of all in USA. I called the SSA regarding the discrepancies in one of my Tax Year Statement of SSA. The Representative asked me to mail the relevant documents as an evidence of the discrepancy to be corrected. I had spent Money and sent the Documents by First Class Mail so that the SSA could receive my Documents at the earliest and resolve my issues, but even though tracking by USPS has confirmed the delivery of my Mail 3 Weeks ago, the SSA Employees are no able to trace my Documents which is received as the Front Desk from the Mail man. It is so pitiable state of SSA here that nobody is willing to answer our queries despite of repeatedly calling them.

  19. May 18, 2020

    I was recently furloughed from my job. I do collect Social Security as Iím 72 years old. My question is now that I only will have Social Security payments will those payments increase. As the amount has been reduced over the years due to my total income. Also, my wife is 73. Will her monthly payment increase now that I am retired ??

  20. Jan 3, 2020

    Have been trying to make an appointment with the Norcross office periodically over the past several months. Called the main number twice -- was told they could not make an appointment booking for me online as all available slots were filled (based on what was visible to them for making appointments online) . I was told by the agent I was speaking with (on both calls made) that I would receive a notification via mail of appointment availability. I never received a notification via mail to either of the two requests for appointment at the Norcross office I was able to communicate via phone. I attempted to call again today and was unable to get to an agent. I used online chat to request a call back; never got a call back within the specified time-frame. Went back online to attempt to communicate a repeat request online, was unable to make another request for a call back (the online message center said this service was 'closed' although it was well within the stated hours of operation). It appears that I have no recourse but to 'show up' without an appointment to address my particular issue. I have filed necessary paperwork with supporting documentation to address my particular issue and mailed to Norcross office via trackable mail per the directions provided -- I have verification of receipt of my mailing package by the Norcross office from the USPS, but no response from the Norcross office acknowledging receipt.

  21. Nov 10, 2019

    I have medicare part A, and still working, I have a question as below: I will apply medicare part B within 8 months before the day I retire or after the day I retire? Thank you

  22. Mar 26, 2019

    I have not received my signed check for March 1 yet I have a letter from my landlord that I going to get put out of my place it I don't pay her the rent money I owe her I have in today to have it to her by 2:30pm.

  23. Jul 10, 2014

    Crowded.. crowded.. went on a Thurs day at 1130 am. No parking available.. had to park down this long street two buildings away. Once inside, no seats in waiting area. Then still had to sign in for a number. Facility is too small for customers. Not enough staff work there. Go early, and get a number immediately upon arrival. Total time: 2 and one half hours.

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****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment. To avoid waiting in line, they strongly encourage people to use the online services at or call them to schedule appointments in advance rather than walking in without an appointment.

The Norcross Social Security Office determines eligibility and pays benefits to those entitled to survivor benefits. Determines eligibility and pays benefits to the entitled legally blind. Determines eligibility and pays retirement benefits to those entitled aged 62 and older.

Social Security Office Hours:
Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 4:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday Closed

Location: i85 to beaver ruin rd exit go east to shackleford rd, turn left, office is approx .5 mile on left.

Top Online Services on

You can go online at: for the following services. You can take care of these things without making an appointment at your local office.

Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision

Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status

Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form

SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or

If you are applying for SSI, you can complete a large part of your application by visiting our website at You also can call us toll-free at (877) 803-6320 to ask for an appointment with a Social Security representative.

Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.

You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express¬ģ card program or an Electronic Transfer Account. For more information, visit

How to apply online?
Visit and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.

The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.

Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record. My Social Security Account

Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen. Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card. Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.

Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim File the claim with the paying agency. (800) 772-1213.

Supplemental Security Income
Pays benefits based on financial need.

Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.

SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.

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User Questions & Answers

  1. Posted by User onMonday, June 28, 2021


Frequently Asked Questions

Can I do an application online for social security
Yes. You can apply for benefits online (retirement, disability, medicare). Visit
How do I apply for a replacement Social Security number card?
There is no cost to obtain a free or new Social Security Card. Get an application at this web link: Then, either mail in your application or visit your local office. Try to make an appointment before visiting your location Social Security Office.
How do I change or correct my name on my Social Security number card?
If you legally change your name due to marriage, divorce, or any other reason, you need to go to your local office.
How do I apply for Social Security retirement benefits?
It is recommended that you apply for retirement benefits three months before you want your payments to start. Applying online at One or more of the following documents may be needed in order to apply online. The end of the online application will provide instructions on where to submit them. The documents we may ask for are: Original birth certificate or other proof of birth [more info] (You may also submit a copy of your birth certificate certified by the issuing agency); Proof of U.S. citizenship or lawful alien status if you were not born in the United States [more info]; Copy of your U.S. military service paper(s) (e.g., DD-214 - Certificate of Release or Discharge from Active Duty) if you had military service before 1968; [more info]; and Copy of your W-2 form(s) [more info] and/or self-employment tax return [more info] for last year.
How long will it take to get a Social Security card?
The Social Security Administration will mail your Social Security card as soon as they have all of the necessary information and have verified the appropriate documents. Generally, you will get your card within 10 business days from the date on your receipt.
How long would it take to get by mail my Disability Benefits Award Letter?
An award letter, AKA award notice, is what shows that a claim for benefits has been approved.
The Award letter is usually mailed to the recipient within a few months of Social Security approving their benefit application.
The Social Security office does not have an established deadline for mailing the award letters. Some claimants will get their letters even after Social Security has issued their first benefit payment or earlier than that.
The wait is longer if your case was decided on a hearing.
Apply for Benefits Here.
Can I schedule, reschedule, or cancel an appointment with Social Security, through your website?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly.
If I give you my Social Security Number and personal Information, can you check the Status of my case or check my application status?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly. We strongly advise that you do not provide your Social Security Number or personal information through this website or any other website. Contact your local Social Security office directly in order to obtain your case status or for more information.
What is SSI (Supplemental Security Income)?
SSI provides monthly payments to adults and children who have low income, few resources, and who are blind or disabled. SSI also provides monthly payments to people age 65 and older with limited income and resources, who are not blind or disabled.
How Much Can You Get from SSI?
The basic monthly federal amount for 2021 is the same nationwide:
$794 for one person, or
$1,191 for a couple

Not everyone gets the same amount. You may get more if you live in a state that adds money to the federal SSI payment. On the other hand, you may get less if you have other income such as wages, pensions, or Social Security benefits. You may also get less if someone pays your household expenses. You may also get less if you live with a spouse and he or she has income.
Should I Apply for SSI?
To get a monthly payment you must:
Be at least age 65 OR be blind or disabled;
Have limited income (wages, pensions, etc.);
Have limited resources (the things you own);
Be a U.S. citizen, a national of the U.S., or some noncitizens; and
Reside in one of the 50 States, the District of Columbia, or the Northern Mariana Islands.

Exception: The children of military parent(s) assigned to permanent duty outside the U.S. and certain students temporarily abroad may receive SSI payments outside the U.S.
How Can You Apply for SSI?
You can apply for SSI by calling our toll-free number at 877-483-0689. The phone lines are open between 8 am and 7 pm. Office staff can provide more information about SSI and schedule an appointment to take your application over the telephone.

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