Mid-Atlantic Social Security Center

300 Spring Garden St
Philadelphia, PA - 19123


(800) 772-1213


(215) 597-2827


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  1. Apr 15, 2023

    All around they do nothing. Never get through by phone nor do they help with the letters they send that need explanation. Lastly will do anything to get out of back-pay, retro or money they owe you. Always come up with some excuse where you’re always owing them. Horrible agency to deal with as you age.

  2. May 3, 2022

    SSA doesn’t seem to get anything I mail them. It seems strange that I can’t fill out a 561-U2 form and submit it online. The letter I was sent only gave me the option of US postal service or calling. Nobody will help me over the phone, on the rare occasion I get someone and SSA tells me they didn’t get the form I sent, with a tracking number, in the mail. I really wish I could submit this form online.

  3. Nov 19, 2021

    I called to ask what my SS $ would be at age 65.? the amount she gave me was for age 62. Very incompetent people there. Another office gave me the correct amount!

  4. Nov 12, 2021

    I am trying to terminate my part B benefits and no one answers the phone and I can not get a confirmation on my fax's?

  5. Oct 6, 2021

    I have tried to reach someone with whom I can discuss a benefits issue, but I cannot reach a human being.

  6. Sep 19, 2021

    I have sent several forms to this office and call call and call , always on hold for up to 45 minutes! Why doesn’t anyone answer ? I got no confirmation of my appeal form !

  7. Aug 9, 2021

    I keep calling the number for the Spring Garden St, office but get disconnected every time I call.

  8. Feb 2, 2021

    They just called me and said they needed to reach me I call back to the number it called me from but no answer so I call the number they left me to call got answering machine so I left them a message and told them on voicemail that I don't believe they are from the social security office so I call 800 772 1213 they said it was a scam and not to speak to them

  9. Jan 27, 2021

    I sent a form unenroll in part B of Medicare in mid December, and even sent them my Medicare Card as they said i should, and have not yet received an answer, and according to Medicare I am still enrolled. I just don't know what to do!

  10. Jan 26, 2021

    I applied for Medicare on 12/15/20 and the on-line report continues to say 'processing' and the details say 'Benefit Application is Pending'. As of 1/26/21 I have emailed and now made multiple calls, but can not get any answer or anyone to talk with about this.

  11. Jan 8, 2021

    I applied for SSI in October. A week later I received a call from this office (Spring Garden Philadelphia) stating that there were questions regarding my application. I returned the call to assigned reviewer the following day and left messages. I called almost everyday for the next 10 days and left the person a message. She has never contacted me by email or phone. I contacted my local office. They sent her an email and 3 months later the case says 'processing' It is just at the bottom of the pile rotting and forgotten.

  12. Dec 29, 2020

    I have tried calling to speak to a person but the options only allow for a person’s name or extension so without either you are sent to back to “GO”. I tried to arrange an appointment on-line and after completing the information, attempted to send but it would not allow me to send. Tried twice! The last time I wrote, I never heard anything. Then I called and you could not find a record. After insisting that was received by Postal records, it was located. After a week or more, I called again, same drill. However, persistence paid off and I finally spoke to someone who assured me that the case was being sent to the Philadelphia office marked urgent. Can you live on $202.00 a month? I know that I’m less than a cherry stone clam at a clam bake and you are very busy but I would really appreciate anything that you can do as I do love my daughter and she has lost her disability benefits.

  13. Oct 21, 2020

    Good afternoon. The post office just tried to deliver a package to you from me and said no one was there to receive it. I do not understand. I was told I could mail this form to this office to reestablish my Medicare Part B. Can someone help me?

  14. Oct 8, 2020

    I have a payment to make for my debt with the Social Security. It's a money order but I need to be sure under who's name I have to send sich payment. Thank you!!!

  15. Oct 5, 2020

    Received a letter last month from spring garden saying they owed me $147.50 from went on with a child back in the '70s I received $147.50 a few days later get a letter this month saying they will be deducting it from my SSI in November. My question is why give it to me if you're going to take it back from me if it's a back payment that's owed to me why am I paying it back if it's owned to me

  16. Sep 4, 2020

    Sent my over payment in OVER two weeks ago. Mailed 8/14/20, received in Philadelphia PO BOX 3430 on 8/25/2020. Payment STILL NOT PROCESSED. So what are you crooks doing with my money? My attorney would like to know. Why has my payment to you not been processed and you have had it for over TWO WEEKS.

  17. Aug 20, 2020

    My payments did not go into my account. All my payments are being sent back to SS. I need this corrected today and money sent to my back account today. I was on the phone, mostly on hold and once hung up on.

  18. Aug 4, 2020

    Ok I don't understand, I am on Social Security and they said they overpaid me and I have to pay back, that is ok, but I called the number that was provided on my letter with my credit card, but it is not even showing up as a pending charge, how long does it take?

  19. May 28, 2020

    My fiance has to pay back Social Security benefits because SSI overpaid him. Fine, whatever. We keep getting bills, and I pay them as soon as I get them. But, the freaking Social Security office doesn't process the payment. So, every freaking month I get an updated statement saying that we are behind in payments and it could be reported to the credit bureau. It's bullshit that I pay the bill on time, yet it doesn't get processed until MUCH later and there's a threat to contact credit bureau because of THEIR negligence. It's ridiculous that there's no way to contact this place other than by phone where you have to wait 60+ minutes just to talk to someone. Even if you process the payment through the phone, it doesn't come out right away! It'll be processed two weeks later. It's infuriating and Social Security needs to get their crap together.

  20. May 22, 2020

    Not good

  21. May 7, 2020

    I been getting the same letter

  22. Apr 23, 2020

    Ssi took money out of my taxes for my dad's account. I have fixed everything and was suppose to get my money refunded. Ive been getting the same letter since april 1st claiming that i would be receiving the check soon. Its now almost may and still nothing. I would love to know exactly when and if im going to get my money back.

  23. Apr 6, 2020

    I need to mail in my application for enrollment in Medicare Part B insurance. What address do I send it to and what is the process after that? Thank you very much.

  24. Mar 24, 2020

    I talk to a very nice I erstanding agent on thursday 19th of march.he said he is issuing a refund.there been no refund in my bank account not in the mail sent to me..i need it asap.could someone take care of this.

  25. Dec 26, 2019

    La mayoría de los agentes te ayudan...los demás son unos ineptos...que solo están por recibir un cheque...cometen los errores y después no resuelven 6 meses esperando por mi caso y nada que han hecho.

  26. Dec 23, 2019

    Are the offices open tomorrow if I do an overnight letter today? Thank you!

  27. Dec 4, 2019

    Your system is terribly time consuming and flawed. You need to revitalize. Very frustrating.

  28. Nov 24, 2019

    What is the status of the claim appeal? A payment in the amount of $1752.00 was sent to you in October 2019 to fully restore widow benefits. What is the status?

  29. Nov 19, 2019

    Why did I receive a letter someone help me

  30. Nov 18, 2019

    I tried to call, nobody answer the phone. I understand you get busy, but 50 minutes on the phone.

  31. Nov 8, 2019

    I would like to know why you sended another application. When I’m already send you one with all the documentation that you asked .

  32. Sep 18, 2019

    Can I get a SSC here or print out

  33. Sep 17, 2019

    Now waiting for 3 1/2 years for disability amount to ' be fixed' due to social security miscalculation. Phone calls, in person visits, finally directed to a phone number at PC2 mid Atlantic processing to check status. Called 5 times, left message, received no call back although ' your call is important to us'. How much longer? Anybody?

  34. Sep 16, 2019

    Received letter dated 7/4/18 stating that I would soon be receiving a check for $730.80 for double deductions taken out of my widow benefits and social security from 2016. I've called several times and I am always told they will 'send a request' to have this sorted out... BUT TO DATE I HAVE NOT RECEIVED A REFUND. I'm at wits end. CAN SOMEONE PLEASE SEND MY REFUND!!!

  35. Sep 9, 2019

    I got a letter aug 12th 2019 about them send me a refund check haven’t got it yet why it said soon I’ll get a refund soon means a week or two not a month?

  36. Aug 17, 2019

    Hi I have a 1486.00 payment coming to me and I called yesterday to social security and she seen it on there but the payment has not been sent out. So I gave her my account # & routing # to have the payment center send the payment cause the letter I got it said within 30days of the date of the letter which is July 21, 2019. So my question is this where I need to be writing about a payment?

  37. Aug 7, 2019

    Can I get a copy of my award letter today

  38. Jul 18, 2019

    greetings regarding my claim of 9 years, in my humble opinion happens immediately, however that has not been the case

  39. Jun 25, 2019

    why was my sscheck lowered to 767.00 a month? I still have humana ?

  40. Jun 2, 2019

    When will my appeal for amounts on Social Security disability be completed.I was guaranteed 90 days after filing since December 2018? I was told of a letter being sent letting me know about receiving the completion of the appeal.

  41. Nov 19, 2018

    I want to know why I,m not getting on my grandchildern benefits. It,s been almost a month. Thier mother past away April 16 Ineed help with suporting the childern. Why does it take so long to get thier checks. The Social Security in Pottsville said it,s up to this place to aprove the claim. Please help me with this. THANK YOU

  42. Sep 28, 2018

    I am not able to obtain information about the status of my appeal. Quite frustrating.

Did you see a problem with this listing?

****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment. To avoid waiting in line, they strongly encourage people to use the online services at https://www.ssa.gov/onlineservices or call them to schedule appointments in advance rather than walking in without an appointment.

This office is a Social Security Field Office. It is ALSO as a Social Security Disability and Social Security Income (SSI) hearings.

The Social Security Administration's (SSA) administrative appeals operation is one of the largest administrative judicial systems in the world. SSA issues more than half a million hearing and appeal dispositions each year. Under the Office of Hearings Operations (OHO), administrative law judges (ALJ) conduct hearings and issue decisions. Within the Office of Analytics, Review, and Oversight (OARO), the Appeals Council considers appeals from hearing decisions and acts as the final level of administrative review for the agency.

SSI, SSDI Appeals:
Requests for reconsideration, hearings, and Appeals Council reviews should, in general, be requested through our network of local Social Security field offices.

The Social Security Office determines eligibility and pays benefits to those entitled to survivor benefits. Determines eligibility and pays benefits to the entitled legally blind. Determines eligibility and pays retirement benefits to those entitled aged 62 and older.

Your local field office representative is available to take your call Monday through Friday from 8AM-4:30PM.

Top Online Services on SSA.gov

You can go online at: https://www.ssa.gov for the following services. You can take care of these things without making an appointment at your local office.

Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision

Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status

Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form

SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or

If you are applying for SSI, you can complete a large part of your application by visiting our website at www.socialsecurity.gov. You also can call us toll-free at (800) 772-1213 to ask for an appointment with a Social Security representative.

Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.

You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express® card program or an Electronic Transfer Account. For more information, visit www.GoDirect.org.

How to apply online?
Visit www.socialsecurity.gov and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.

The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.

Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record. My Social Security Account

Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen. Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card. Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.

Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim File the claim with the paying agency. (800) 772-1213.

Supplemental Security Income
Pays benefits based on financial need.

Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.

SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.

Ask a Question

User Questions & Answers

Frequently Asked Questions

Can I do an application online for social security
Yes. You can apply for benefits online (retirement, disability, medicare). Visit https://www.ssa.gov.
How do I apply for a replacement Social Security number card?
There is no cost to obtain a free or new Social Security Card. Get an application at this web link: https://www.ssa.gov/forms/ss-5.pdf. Then, either mail in your application or visit your local office. Try to make an appointment before visiting your location Social Security Office.
How do I change or correct my name on my Social Security number card?
If you legally change your name due to marriage, divorce, or any other reason, you need to go to your local office.
How do I apply for Social Security retirement benefits?
It is recommended that you apply for retirement benefits three months before you want your payments to start. Applying online at https://secure.ssa.gov/iClaim/rib. One or more of the following documents may be needed in order to apply online. The end of the online application will provide instructions on where to submit them. The documents we may ask for are: Original birth certificate or other proof of birth [more info] (You may also submit a copy of your birth certificate certified by the issuing agency); Proof of U.S. citizenship or lawful alien status if you were not born in the United States [more info]; Copy of your U.S. military service paper(s) (e.g., DD-214 - Certificate of Release or Discharge from Active Duty) if you had military service before 1968; [more info]; and Copy of your W-2 form(s) [more info] and/or self-employment tax return [more info] for last year.
How long will it take to get a Social Security card?
The Social Security Administration will mail your Social Security card as soon as they have all of the necessary information and have verified the appropriate documents. Generally, you will get your card within 10 business days from the date on your receipt.
How long would it take to get by mail my Disability Benefits Award Letter?
An award letter, AKA award notice, is what shows that a claim for benefits has been approved.
The Award letter is usually mailed to the recipient within a few months of Social Security approving their benefit application.
The Social Security office does not have an established deadline for mailing the award letters. Some claimants will get their letters even after Social Security has issued their first benefit payment or earlier than that.
The wait is longer if your case was decided on a hearing.
Apply for Benefits Here.
Can I schedule, reschedule, or cancel an appointment with Social Security, through your website?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly.
If I give you my Social Security Number and personal Information, can you check the Status of my case or check my application status?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly. We strongly advise that you do not provide your Social Security Number or personal information through this website or any other website. Contact your local Social Security office directly in order to obtain your case status or for more information.
What is SSI (Supplemental Security Income)?
SSI provides monthly payments to adults and children who have low income, few resources, and who are blind or disabled. SSI also provides monthly payments to people age 65 and older with limited income and resources, who are not blind or disabled.
How Much Can You Get from SSI?
The basic monthly federal amount for 2021 is the same nationwide:
$794 for one person, or
$1,191 for a couple

Not everyone gets the same amount. You may get more if you live in a state that adds money to the federal SSI payment. On the other hand, you may get less if you have other income such as wages, pensions, or Social Security benefits. You may also get less if someone pays your household expenses. You may also get less if you live with a spouse and he or she has income.
Should I Apply for SSI?
To get a monthly payment you must:
Be at least age 65 OR be blind or disabled;
Have limited income (wages, pensions, etc.);
Have limited resources (the things you own);
Be a U.S. citizen, a national of the U.S., or some noncitizens; and
Reside in one of the 50 States, the District of Columbia, or the Northern Mariana Islands.

Exception: The children of military parent(s) assigned to permanent duty outside the U.S. and certain students temporarily abroad may receive SSI payments outside the U.S.
How Can You Apply for SSI?
You can apply for SSI by calling our toll-free number at 877-483-0689. The phone lines are open between 8 am and 7 pm. Office staff can provide more information about SSI and schedule an appointment to take your application over the telephone.

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