Muncie Social Security Office

600 North Walnut St
Muncie, IN - 47305




(833) 902-2682


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  1. Dec 6, 2022

    I just spoke to a gentleman at your office and he was very helpful. Excellent customer service, understanding and explanation of what I needed to do. Thank you

  2. Aug 25, 2022

    Awful horrible service. Rude and combative right off the bat. Unhelpful, no real answers. Did not listen to what I said and tried to tell me 'you didn't tell me that'. Every time you call this office these people are AWFUL. I don't know how you keep your jobs.TERRIBLE RUDE EMPLOYEES.

  3. May 23, 2022

    Unhelpful and unreliable. I have been trying for months now to get a replacement social security card only to find out they literally lost my information. Now how am I going to get a new social when you have all of my proofs of id?

  4. Mar 7, 2022

    They have bad customer service and mess up everything. They blame it on you when it was their mistakes. They don’t try to help with anything. They rather tell you that you have to fix it yourself even if it wasn’t your mistake.

  5. Nov 5, 2021

    Lady who was 'working from home' was VERY rude and totally unprofessional. She repeated the same thing 3 times....when I informed her if understood the first time, she replied,'Don't get smart with me!' I reminded her if had nut yelled, cursed, or called her names. She again told me I had been smart with her. I informed her I am smart and educated. She hung up on me. Great people to help citizens.

  6. Jun 7, 2021

    Who do I send my check stubs to for my daughter's ssi. How should I address the envelope

  7. May 27, 2021

    Called to make an appointment and was told what I needed could be taken care of right on the phone. Mr Davis was professional, courteous and knowledgeable. Only took a few minutes and everything was completed. Thank you.

  8. May 4, 2021

    I obviously needed to speak with someone; however, OMG! The number of prompts are ridiculous. How do I speak to someone? Is there a direct number that can be reached from one organization to another? I'm sorry to say, this is just unacceptable.

  9. Feb 26, 2021

    My S.S. card and Birth certificate were stolen. I need to see about getting a new replacement for both.

  10. Jan 26, 2021

    They are kind and very helpful

  11. Jan 5, 2021

    On January 5th around 11:30 am i call the muncie branch to ask questions in regards to my daughters replacement social security card. I talked with a women that was very rude and made very unprofessional comments. When i asked to speak to a supervisor she hung up on me. I have never talked with such an unprofessional person like this before. i highly recommend that you go back to the time and date listed above and listen to the way this women talked to me. You can also use it in training lessons of how not to speak to a person in need of help. I hope that this is taken care of because she should not be allowed to talk to anyone like this again. Thank you

  12. Dec 30, 2020

    I mailed in paperwork for a new SS card awhile ago and havent received my new card.

  13. Dec 4, 2020

    I need to get my 16 year old a replacement social security card. Mailed a form in in July. Still no response. How do I contact someone local. He cannot get a permit until he has it.

  14. Sep 9, 2020

    I need a replacement social security card

  15. Jul 13, 2020

    I need to drop off some papers n get a couple of other things done also

  16. Jun 17, 2020

    I called this AM, needed to enter an extension extension numbers, nor directory of names listed on this site. This information was not given on telephone recording either. Very frustrating!!

  17. Jan 31, 2020

    I turn 65 in August. Do I just come in or do I need to make an appt. to sign up for Med. Insurance.

  18. Sep 5, 2019

    I need to get a replacement social security card. How do I go about this?

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****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment. To avoid waiting in line, they strongly encourage people to use the online services at or call them to schedule appointments in advance rather than walking in without an appointment.

The Muncie Social Security Office determines eligibility and pays benefits to those entitled to survivor benefits. Determines eligibility and pays benefits to the entitled legally blind. Determines eligibility and pays retirement benefits to those entitled aged 62 and older.Hours:
Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 12:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday ClosedLocation Directions:

Top Online Services on

You can go online at: for the following services. You can take care of these things without making an appointment at your local office.

Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision

Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status

Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form

SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or

If you are applying for SSI, you can complete a large part of your application by visiting our website at You also can call us toll-free at 866-964-7586 to ask for an appointment with a Social Security representative.

Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.

You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express® card program or an Electronic Transfer Account. For more information, visit

How to apply online?
Visit and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.

The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.

Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record. My Social Security Account

Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen. Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card. Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.

Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim File the claim with the paying agency. (800) 772-1213.

Supplemental Security Income
Pays benefits based on financial need.

Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.

SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.

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User Questions & Answers

  1. Posted by User onSunday, November 15, 2020

    Very long

Frequently Asked Questions

Can I do an application online for social security
Yes. You can apply for benefits online (retirement, disability, medicare). Visit
How do I apply for a replacement Social Security number card?
There is no cost to obtain a free or new Social Security Card. Get an application at this web link: Then, either mail in your application or visit your local office. Try to make an appointment before visiting your location Social Security Office.
How do I change or correct my name on my Social Security number card?
If you legally change your name due to marriage, divorce, or any other reason, you need to go to your local office.
How do I apply for Social Security retirement benefits?
It is recommended that you apply for retirement benefits three months before you want your payments to start. Applying online at One or more of the following documents may be needed in order to apply online. The end of the online application will provide instructions on where to submit them. The documents we may ask for are: Original birth certificate or other proof of birth [more info] (You may also submit a copy of your birth certificate certified by the issuing agency); Proof of U.S. citizenship or lawful alien status if you were not born in the United States [more info]; Copy of your U.S. military service paper(s) (e.g., DD-214 - Certificate of Release or Discharge from Active Duty) if you had military service before 1968; [more info]; and Copy of your W-2 form(s) [more info] and/or self-employment tax return [more info] for last year.
How long will it take to get a Social Security card?
The Social Security Administration will mail your Social Security card as soon as they have all of the necessary information and have verified the appropriate documents. Generally, you will get your card within 10 business days from the date on your receipt.
How long would it take to get by mail my Disability Benefits Award Letter?
An award letter, AKA award notice, is what shows that a claim for benefits has been approved.
The Award letter is usually mailed to the recipient within a few months of Social Security approving their benefit application.
The Social Security office does not have an established deadline for mailing the award letters. Some claimants will get their letters even after Social Security has issued their first benefit payment or earlier than that.
The wait is longer if your case was decided on a hearing.
Apply for Benefits Here.
Can I schedule, reschedule, or cancel an appointment with Social Security, through your website?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly.
If I give you my Social Security Number and personal Information, can you check the Status of my case or check my application status?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly. We strongly advise that you do not provide your Social Security Number or personal information through this website or any other website. Contact your local Social Security office directly in order to obtain your case status or for more information.
What is SSI (Supplemental Security Income)?
SSI provides monthly payments to adults and children who have low income, few resources, and who are blind or disabled. SSI also provides monthly payments to people age 65 and older with limited income and resources, who are not blind or disabled.
How Much Can You Get from SSI?
The basic monthly federal amount for 2021 is the same nationwide:
$794 for one person, or
$1,191 for a couple

Not everyone gets the same amount. You may get more if you live in a state that adds money to the federal SSI payment. On the other hand, you may get less if you have other income such as wages, pensions, or Social Security benefits. You may also get less if someone pays your household expenses. You may also get less if you live with a spouse and he or she has income.
Should I Apply for SSI?
To get a monthly payment you must:
Be at least age 65 OR be blind or disabled;
Have limited income (wages, pensions, etc.);
Have limited resources (the things you own);
Be a U.S. citizen, a national of the U.S., or some noncitizens; and
Reside in one of the 50 States, the District of Columbia, or the Northern Mariana Islands.

Exception: The children of military parent(s) assigned to permanent duty outside the U.S. and certain students temporarily abroad may receive SSI payments outside the U.S.
How Can You Apply for SSI?
You can apply for SSI by calling our toll-free number at 877-483-0689. The phone lines are open between 8 am and 7 pm. Office staff can provide more information about SSI and schedule an appointment to take your application over the telephone.

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