New Castle Social Security Office

920 W Basin Road,
New Castle, DE - 19720


(866) 667-7221


(833) 912-2300


Go To Instagram

Web address



Leave a Review

Your review is for this website only. Call the Social Security Dept directly to ask a question.


  1. Feb 12, 2024

    Just waited on hold x 20 minutes to ask a simple question and received a message to call back later. Who is running this office....BAD ATTENTION.

  2. Feb 12, 2024

    Have been trying and trying to reach someone via phone for a simple question but unable to get through.....what is the point of having a phone contact number if it is not accessible? Instead of waiting in the long line, is there a Dropbox at the site?

  3. Dec 1, 2022

    After calling to see what I needed to bring to do my daughters name change I sat for 2 hours in the New Castle office just to be told I needed a school document as well. I explained I called ahead as was not told that but I had an email on my phone from her school with her report card the teller rudely dismissed me and would not accept an email. I tried calling to complain 3 times sat on hold only for the call to drop.

  4. Nov 14, 2022

    I have been trying to call and discuss an error on your behalf. I have spoken with a national office that gave me a number to contact and I literally have been on hold for three hours with every call of the 12 attempts were dropped…

  5. Aug 17, 2022

    I lost my social security card. How do i apply for a new one

  6. Aug 3, 2022

    This is absolutely ridiculous. This office is a joke. They are always closed or they answer the phone, tell you someone else has to handle your case, and that person never calls back.

  7. Jul 30, 2022

    I been trying to change my address for months now, I moved after the new years and I been trying to get in contact with someone to tell someone about changing my address.

  8. Jun 29, 2022

    I called a month ago and they told me to just show up and said I couldn't make an appointment. I showed up at 8:45am and when they opened the doors at 9 they said they aren't taking walk-ins and I need to make an appointment, so I left. Today I called again to make an appointment and they said they only do walk-ins and I can't make an appointment. Someone PLEASE TELL ME WHAT I NEED TO DO. All I'm trying to do is change my name from marriage. This is excruciating

  9. Mar 3, 2022

    I am trying to find out who my worker is but every time I call the phone hangs up.

  10. Jan 21, 2022

    It appears to be utterly impossible to reach anyone at the number at this office for scheduling an appointment

  11. Dec 31, 2021

    It would be nice once this pandemic is over...SSA needs to open and get appts for the people that need to come in and discuss what's going on ...NOBODY RETURN'S CALL'S AND MESSAGES AREN'T RECEIVED PROPER...

  12. Dec 7, 2021

    Wish zero stars was an option… Have been trying to call this office since last week. Follow all the prompts for a rep. Phone just rings then disconnects. Everyone understands there might be delays. Zero customer service.

  13. Oct 29, 2021

    Why has your office become so ineffective and irresponsible to its customers? How many years should someone have to wait for a social security card after applying for it? My wife applied for a social security card in person for over two months now, and she was promised to receive the card within two weeks.

  14. Aug 26, 2021

    Hello. i have sent for my kids social security cards and have not yet received them yet. I have paid for them to be sent back to overnight 2 times and still have not received or heard back from.

  15. Jul 7, 2021

    I recently got married and my wife is trying to switch her name. Navigating through what's required and what she needs to bring can be confusing, so I attempted to call the office to get my questions answered and possibly schedule an appointment. After navigating through their automated system to speak to a representative, I was waiting for less than two minutes before the system came back to say 'Try calling later' and hung up the call, with no option to leave a voicemail or request a call back. Terrible service, terrible system, and I still have no questions answered.

  16. Jun 8, 2021

    Your agent basically hung up on me with a sarcastic “you’re welcome” and then I heard a click. It is quite frustrating to not to be able to make an appointment and have to trust the mail and your office with my documents when you can’t even be professional. And for them to not know you can be a US citizen by naturalization and have a US passport without being born here speaks volumes to their lack of education.

  17. Apr 9, 2021

    The gentleman whom I had spoken to was great, very helpful!!

  18. Mar 4, 2021

    I am trying to make an appointment but the phone rings twice after all the prompts and hangs up.

  19. Jan 13, 2021

    How can I change my last name because of marriage? Do I have to go to court first or I just go to the social service with my marriage license. I do the change

  20. Nov 30, 2020

    I need a ssc to start work and nobody answering the phone or how do I contact or can I come in person

  21. Oct 19, 2020

    I have waited over 2 months for my newborns SS card. I called this office and they told me that it was mailed out a while ago. I never received it. They advised my only option is to apply for a replacement via mail. The first representative I talked to was very helpful. She told me about the documents that I need to mail in which are the original birth certificate, child's immunization record, and my original photo ID such as a Driver's License. I was surprised that they are asking people to send in their license and drive around without one (which is against the law). I asked if she could just ask someone if there was any way I could just send in a photocopy of my license. She said 'sure' and was nice enough to just transfer me to her supervisor Mrs. Poole. Completely different experience. Without even raising my voice at all, I had mentioned that I was surprised that they were asking people to send in their driver's license as an option, Mrs. Pool started getting very defensive, raised her voice, and was very aggressive instead of just helping me understand. She said it is 'my choice to mail in my drivers license' and it's 'my choice if I decide to drive around without a license and break the law'. She was completely unprofessional and her way of handling my question was totally uncalled for. It seems like maybe she gets complaints a lot and so she gets defensive. I understand that there are other alternatives to a photo ID like my military ID or passport, but I'm not able to mail those in either. Very inconvenient. I understand though, that those are the rules and she didn't set them, but I was just stating to her that I was surprised that one of the options. Instead of professionally explaining it to me, she got very defensive, loud, rude, and very unprofessional. Horrible experience and very poor customer service. I hope this feedback gets taken seriously. Mrs. Poole in my opinion needs some serious training

  22. Sep 29, 2020

    Very helpful today!

  23. Jul 27, 2020

    Ss called me for an apt and hung up when I answered now there’s no way to call them.

  24. Jul 6, 2020

    Very helpful sight

  25. Mar 4, 2020

    I have been trying obtain. missing payment ( for. January. 22 for over a month. It was sent( without my authorisation or my request to another financial institution. Instead of the one I had rrquested. The most. recent payment was sent to my financial institution as it should have been but not the one for January . I would very much like to get my money.

  26. May 20, 2019

    Please fix my online social security direct deposit information. I have a new bank and want the money deposited there. Thank you much

  27. Jan 31, 2019

    I would like to come into the office and pick up an awards letter today this morning

  28. Nov 16, 2018

    Stayed in Delaware for a month and still have not got my social security card

  29. Jul 4, 2018

    I am writing to complain about a supervisor at the 920 Basin Road, Suite 200, Wilmington, DE 19720 office of SSA. The supervisor used strong and abusive behavior against me for mistakes made by her own office. The supervisor refused to give me her name, but she was very tall, tan skin, dark brown eyes, long very curly brown hair. I do not know her race. After discovery that 'I am who I say I am,' she refused to correct her own system. She told me that I had to provide proof from the Department of Vital Statistics that I was born in Wilmington, DE and not in Kennett Square, PA. She refused to contact the bureau herself to receive the proof. In a sense, just because I bring in a record doesn't mean its proof, not these days with computer Adobe Photo Shop. Nonetheless, I left, retrieved my birth certificate that day from my own physical filing cabinet, and returned with her concept of 'proof.' I had already waited a long time and asked to see the Supervisor now that I had her 'proof.' She became unusually defensive at the discovery that her own office had failed to properly code in my birth place and told me to get a ticket and go to the back of the line. AND, again wait. (This was the second time I had entered this office of SSA, during which I was promised a physical SS card to be sent through the mail. It never arrived.) I was fully humiliated by this unusually nasty supervisor and her foreign-speaking guard. I nonetheless, did go back inside, got a ticket, and waited. Raquel did re-enter my correct birth place, but she refused to give me a copy of the correction. I sincerely doubt that the correction has been made, and I sincerely doubt that I will ever receive my SS card. Your hours of operation are inconvenient for me, an elderly woman who works. I was made to pay several times over for the mistakes made at your administration, but the supervisor is permitted to continue her employment without discipline? THE VERY LEAST YOUR SUPERVISOR COULD HAVE DONE WAS APOLOGIZE FOR RECORDING ERRORS MADE BY THE SSA AND GRANT ME NEXT-IN-LINE SERVICE UPON MY RETURN SAME-DAY VISIT LIKE OTHER GOVERNMENT AGENCIES DO.

  30. Dec 1, 2014

    tried and tried to reach this office to report the death of my mother and to stop her social seurity payments. WHY is this such a hard process? I have looked and looked for a place to go online to fill out the information but since I am NOT a computer whiz, it is not an easy process. PLEASE call or email me with the directions on HOW to let the government know that my mother has passed away

Did you see a problem with this listing?

****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment. To avoid waiting in line, they strongly encourage people to use the online services at or call them to schedule appointments in advance rather than walking in without an appointment.

The New Castle Social Security Office determines eligibility and pays benefits to those entitled to survivor benefits. Determines eligibility and pays benefits to the entitled legally blind.

Top Online Services on

You can go online at: for the following services. You can take care of these things without making an appointment at your local office.

Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision

Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status

Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form

SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or

If you are applying for SSI, you can complete a large part of your application by visiting our website at You also can call us toll-free at (866) 667-7221 to ask for an appointment with a Social Security representative.

Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.

You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express® card program or an Electronic Transfer Account. For more information, visit

How to apply online?
Visit and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.

The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.

Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record. My Social Security Account

Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen. Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card. Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.

Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim File the claim with the paying agency. (800) 772-1213.

Supplemental Security Income
Pays benefits based on financial need.

Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.

SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.

Ask a Question

User Questions & Answers

  1. Posted by User onSaturday, March 20, 2021


  1. Posted by User onSaturday, March 20, 2021


Frequently Asked Questions

Can I do an application online for social security
Yes. You can apply for benefits online (retirement, disability, medicare). Visit
How do I apply for a replacement Social Security number card?
There is no cost to obtain a free or new Social Security Card. Get an application at this web link: Then, either mail in your application or visit your local office. Try to make an appointment before visiting your location Social Security Office.
How do I change or correct my name on my Social Security number card?
If you legally change your name due to marriage, divorce, or any other reason, you need to go to your local office.
How do I apply for Social Security retirement benefits?
It is recommended that you apply for retirement benefits three months before you want your payments to start. Applying online at One or more of the following documents may be needed in order to apply online. The end of the online application will provide instructions on where to submit them. The documents we may ask for are: Original birth certificate or other proof of birth [more info] (You may also submit a copy of your birth certificate certified by the issuing agency); Proof of U.S. citizenship or lawful alien status if you were not born in the United States [more info]; Copy of your U.S. military service paper(s) (e.g., DD-214 - Certificate of Release or Discharge from Active Duty) if you had military service before 1968; [more info]; and Copy of your W-2 form(s) [more info] and/or self-employment tax return [more info] for last year.
How long will it take to get a Social Security card?
The Social Security Administration will mail your Social Security card as soon as they have all of the necessary information and have verified the appropriate documents. Generally, you will get your card within 10 business days from the date on your receipt.
How long would it take to get by mail my Disability Benefits Award Letter?
An award letter, AKA award notice, is what shows that a claim for benefits has been approved.
The Award letter is usually mailed to the recipient within a few months of Social Security approving their benefit application.
The Social Security office does not have an established deadline for mailing the award letters. Some claimants will get their letters even after Social Security has issued their first benefit payment or earlier than that.
The wait is longer if your case was decided on a hearing.
Apply for Benefits Here.
Can I schedule, reschedule, or cancel an appointment with Social Security, through your website?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly.
If I give you my Social Security Number and personal Information, can you check the Status of my case or check my application status?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly. We strongly advise that you do not provide your Social Security Number or personal information through this website or any other website. Contact your local Social Security office directly in order to obtain your case status or for more information.
What is SSI (Supplemental Security Income)?
SSI provides monthly payments to adults and children who have low income, few resources, and who are blind or disabled. SSI also provides monthly payments to people age 65 and older with limited income and resources, who are not blind or disabled.
How Much Can You Get from SSI?
The basic monthly federal amount for 2021 is the same nationwide:
$794 for one person, or
$1,191 for a couple

Not everyone gets the same amount. You may get more if you live in a state that adds money to the federal SSI payment. On the other hand, you may get less if you have other income such as wages, pensions, or Social Security benefits. You may also get less if someone pays your household expenses. You may also get less if you live with a spouse and he or she has income.
Should I Apply for SSI?
To get a monthly payment you must:
Be at least age 65 OR be blind or disabled;
Have limited income (wages, pensions, etc.);
Have limited resources (the things you own);
Be a U.S. citizen, a national of the U.S., or some noncitizens; and
Reside in one of the 50 States, the District of Columbia, or the Northern Mariana Islands.

Exception: The children of military parent(s) assigned to permanent duty outside the U.S. and certain students temporarily abroad may receive SSI payments outside the U.S.
How Can You Apply for SSI?
You can apply for SSI by calling our toll-free number at 877-483-0689. The phone lines are open between 8 am and 7 pm. Office staff can provide more information about SSI and schedule an appointment to take your application over the telephone.

Closest Area Social Security Offices