Richmond, VA Social Security Office

1834 West Cary Street
Richmond, VA - 23220




(833) 912-2326


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  1. Jul 24, 2023

    This is the most non helping people ever. I’ve been calling since May about my son's check, they keep telling me different stuff. I asked to speak to a supervisor and they said I can’t, they are all rude.

  2. May 4, 2022

    I am a religious sisters here in Richmond, one of our sisters became USA citizen about two years ago and soon after she left the country. She send me her passport to request SSN office to upgrade her SSN status. How can I go about? would you give me an appointment?

  3. Oct 24, 2021

    I have been trying for 7 months to get my Medicare straighten out and all I get is the run around. There has got to be a better way to get this taken care of.

  4. Jun 12, 2021

    I am moving to Richmond,Va. How do I get my Medicard card? Where to have it change to Richmond Va.

  5. Jun 9, 2021

    Need to make a name change from divorce ending in Dec 2020. Am I able to make an in person appointment at a local office & a little confused about paperwork needed

  6. Apr 26, 2021

    Would like to pick up paperwork for caring for my dad, therefore I need to setup an appointment.

  7. Apr 20, 2021

    Are there any appointment availabilities?

  8. Mar 31, 2021

    Just got off the phone with 2 reps, and just wanted to point that their customer service was not great at all. If you work on answering phone calls and assisting people, your job is to assist and also treat people in a respectful manner. Show empathy and be professional! Answering calls can be stressful but you cant be mean and rude to people just because of the job you chose to be in!

  9. Dec 12, 2020

    I sent my original current passport and original current social security card with a note to the Social Security office in Richmond in September. I have not heard back or received my documents back yet. I will be turning 62 in January, on the 23rd since I was born in 1959. I am interested in receiving my Social Security benefits when I turn 62. Please let me know what steps I need do make in order for this process to begin successfully & my documents returned to me.

  10. Dec 4, 2020

    I need to get my check back on I was in jail and pammokie jail and it hard for me to get my release paper

  11. Dec 2, 2020

    Quick, great service. 3 minute wait on the phone vs a proposed 2 hour wait for national SSA. Thank you!

  12. Sep 18, 2020

    I need to get replacement social security card, what i need to bring? I just got out of prison and lost everything.

  13. Jul 30, 2020

    Trying to get replacement social security card

  14. Jun 29, 2020

    I paid online for name change new social security card but I need to fax over marriage license and birth certificate Where do I fax it to and how do I know if my application and payment are in the pipeline for being worked?

  15. Jun 4, 2020

    Lost social security card how can i replace it

  16. Jun 2, 2020

    Finally, after waiting for over 30 min, got to speak with a SS person who, was very polite and was able to answer, and, solve my issues. Thanks for the help.

  17. Mar 29, 2020

    Need total income mailed or texted to me so I can file my 2019 taxes

  18. Jan 16, 2020

    With respect, I would like to make an appointment but someone stolen my phone

  19. Sep 17, 2019

    Waited on hold for almost 30 minutes, finally someone picked up and immediately disconnected. It was 3:40pm. This is not a fluke, had tried to call the Suffolk VA office earlier in the day and the rep hung up while I was mid sentence asking a very basic question and I was being very cordial. I'm guessing the reps are just hoping people will just go away. Would be doing all of this online BUT the website stopped me and said must call in!!

  20. Jul 9, 2018

    I have been trying to become representative payeee for my dad. Nothing on the website gave enough information. Called the 8007721213 number and a helpful person told me to call the local office, get an appointment and my questions would be answered specifically once they verified my identity. Good!. I called the number on the Richmond VA website for W Cary 8778507824 and got Missouri! The lady there was helpful and gave me the line for the Richmond VA office. 8666796684. I understand the workload is heavy but the benefits of SSA is not new. The website fell short of completely helping and the frustrations finding that online appointments are not available, wrong posted number for local office gave me the impression they do not want to be found. The automoated response voice was pleasant but after a while ...insincere. The lady who answered, was knowledgeable and helpful. It was only a 20 minute wait compared to the 48 minute way for the 800 number. I received the information I needed and while they do not take appointments; only walk-ins, I was glad i called since I do not need to go at all. The number for the Richmond (west Cary St) office is 866.679.6684.

  21. Jun 22, 2018

    Everything is changing for worse. Used to be, we were able to call the Sec. Sec. Richmond Office and schedule an appointment. Now we have to either call a nationwide (800) number and wait ungodly amont of time on the phone, waiting, or go downtown, to an office which does not meet elementary hygienic requirements, and wait unlimited amount of time. Can't we do better? Is anybody concerned about the terrible conditions we are put in? Why do we have to comply with this - this is America, XXI century, is it not?

  22. Feb 20, 2018

    I need to make an appointment . My sons identity has been stolen I do not have 50 minutes to wait online just to make an appointment

  23. Feb 14, 2018

    This is ridiculous. Why can't I schedule an appointment online? Waiting an hour to speak to a rep is terrible customer service.

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****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment. To avoid waiting in line, they strongly encourage people to use the online services at or call them to schedule appointments in advance rather than walking in without an appointment.

The Richmond Social Security Office determines eligibility and pays benefits to those entitled to survivor benefits. Determines eligibility and pays benefits to the entitled legally blind. Determines eligibility and pays retirement benefits to those entitled aged 62 and older.Hours:
Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 12:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed

Top Online Services on

You can go online at: for the following services. You can take care of these things without making an appointment at your local office.

Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision

Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status

Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form

SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or

If you are applying for SSI, you can complete a large part of your application by visiting our website at You also can call us toll-free at 866-679-6684 to ask for an appointment with a Social Security representative.

Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.

You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express® card program or an Electronic Transfer Account. For more information, visit

How to apply online?
Visit and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.

The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.

Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record. My Social Security Account

Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen. Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card. Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.

Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim File the claim with the paying agency. (800) 772-1213.

Supplemental Security Income
Pays benefits based on financial need.

Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.

SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.

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User Questions & Answers

  1. Posted by User onFriday, December 4, 2020


Frequently Asked Questions

Can I do an application online for social security
Yes. You can apply for benefits online (retirement, disability, medicare). Visit
How do I apply for a replacement Social Security number card?
There is no cost to obtain a free or new Social Security Card. Get an application at this web link: Then, either mail in your application or visit your local office. Try to make an appointment before visiting your location Social Security Office.
How do I change or correct my name on my Social Security number card?
If you legally change your name due to marriage, divorce, or any other reason, you need to go to your local office.
How do I apply for Social Security retirement benefits?
It is recommended that you apply for retirement benefits three months before you want your payments to start. Applying online at One or more of the following documents may be needed in order to apply online. The end of the online application will provide instructions on where to submit them. The documents we may ask for are: Original birth certificate or other proof of birth [more info] (You may also submit a copy of your birth certificate certified by the issuing agency); Proof of U.S. citizenship or lawful alien status if you were not born in the United States [more info]; Copy of your U.S. military service paper(s) (e.g., DD-214 - Certificate of Release or Discharge from Active Duty) if you had military service before 1968; [more info]; and Copy of your W-2 form(s) [more info] and/or self-employment tax return [more info] for last year.
How long will it take to get a Social Security card?
The Social Security Administration will mail your Social Security card as soon as they have all of the necessary information and have verified the appropriate documents. Generally, you will get your card within 10 business days from the date on your receipt.
How long would it take to get by mail my Disability Benefits Award Letter?
An award letter, AKA award notice, is what shows that a claim for benefits has been approved.
The Award letter is usually mailed to the recipient within a few months of Social Security approving their benefit application.
The Social Security office does not have an established deadline for mailing the award letters. Some claimants will get their letters even after Social Security has issued their first benefit payment or earlier than that.
The wait is longer if your case was decided on a hearing.
Apply for Benefits Here.
Can I schedule, reschedule, or cancel an appointment with Social Security, through your website?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly.
If I give you my Social Security Number and personal Information, can you check the Status of my case or check my application status?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly. We strongly advise that you do not provide your Social Security Number or personal information through this website or any other website. Contact your local Social Security office directly in order to obtain your case status or for more information.
What is SSI (Supplemental Security Income)?
SSI provides monthly payments to adults and children who have low income, few resources, and who are blind or disabled. SSI also provides monthly payments to people age 65 and older with limited income and resources, who are not blind or disabled.
How Much Can You Get from SSI?
The basic monthly federal amount for 2021 is the same nationwide:
$794 for one person, or
$1,191 for a couple

Not everyone gets the same amount. You may get more if you live in a state that adds money to the federal SSI payment. On the other hand, you may get less if you have other income such as wages, pensions, or Social Security benefits. You may also get less if someone pays your household expenses. You may also get less if you live with a spouse and he or she has income.
Should I Apply for SSI?
To get a monthly payment you must:
Be at least age 65 OR be blind or disabled;
Have limited income (wages, pensions, etc.);
Have limited resources (the things you own);
Be a U.S. citizen, a national of the U.S., or some noncitizens; and
Reside in one of the 50 States, the District of Columbia, or the Northern Mariana Islands.

Exception: The children of military parent(s) assigned to permanent duty outside the U.S. and certain students temporarily abroad may receive SSI payments outside the U.S.
How Can You Apply for SSI?
You can apply for SSI by calling our toll-free number at 877-483-0689. The phone lines are open between 8 am and 7 pm. Office staff can provide more information about SSI and schedule an appointment to take your application over the telephone.

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