Burbank Social Security Administration Office

1420 W Olive Ave
Burbank, CA - 91506


(888) 748-7699


(833) 950-3369


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  1. May 3, 2022

    I spoke to someone in the Burbank office yesterday who asked that I call back first thing this morning since the person I needed to speak to was not in yesterday. She has everything ready for me this morning since the correct person is in but I cannot get through. I started calling right at 9am as asked and get cut off every time.

  2. Feb 16, 2022

    There is no good way to reach the burbank office. The 888 number always says ' All the agents are busy' and just hangs up. The 800 number does not have much information.

  3. Nov 5, 2021

    I need to make an appointment to make SSN. I was waiting on the phone... Nobody answered.

  4. Jun 7, 2021

    Few weeks ago I dropped in Burbank a. B- health plan , I am still waiting for any answer . I already get an additional insurance for medicines and son on . I can't go to visit my Dr without having a plan -b , please advise . Thanks

  5. May 7, 2021

    I was waiting on the telephone line and then they hang up.....

  6. Feb 2, 2021

    I previously applied for a Social Security card on December 29th and I have not yet obtained it. I called and she informed me that it was sent in January, but unfortunately I did not receive it yet, knowing that I presented to my son on the same date, the same address, and it arrived to him about a month ago.

  7. Jan 20, 2021

    I would like to know how I can obtain my social security since I am currently living outside the United States and I need it to be able to request other documents, I remain pending, thanks for your help, regards.

  8. Dec 28, 2020


  9. Aug 13, 2020

    To whom it may concern I need information in regarding of the benefits duo to my retirement for my childrens, Thank Carlos Duarte!

  10. Apr 12, 2020

    I filed Social Security benefits back in February think the second week of February I would like to know whatís the status it is today April 13

  11. Mar 26, 2020

    Hi there I'm just want to know if I'm still getting my benefits I been calling that number and it clicks by it self I be waiting like 2 hours and nothing I just want to know if I'm still getting my benefits. Thank you

  12. Feb 24, 2020

    I would like help getting information on a 1099 I received. The amount is not matching my records. Thanks

  13. Feb 6, 2020

    I was in today 1/6/20 .. I spoke with a man about my issue on how they were taking funds out of my social Security for Medical. I didnít sign up for it when I started with Social. I had a lawyer for this , I won my case an then I was assigned with a meeting at Burbank location . I had the opportunity to take medical along with Social security, but was talked out of it .. because I was going to receive my husbandís medical. I was told if Iíd take medical.. I would have to pay back into the system. So I signed a form there not to take the Disability? I explained a little to the man ? An he said oh thatís something diffident .. yes I know thatís why had this appointment when I signed up from the beginning. Now I was informed I am not going to get back the money they took out for medical? Please I need a appointment with someone to go over everything From when I first started Social.. never signed up for medical An I never received a form in November 2019 ??

  14. Aug 30, 2019

    Dear Sir/Madam: I was previously there in 2008 and was given the chance to apply for my social security number. I was given a temporary letter but was not able to get hold the original card. I heard that SSN is forever but sad to say I left US Nov 2008 and did not have the chance to follow it up. I am planning to take NCLEX-RN and I need my social security number. I am hoping if you could help me with my problem with regards to my social security number. I was hoping to contact you through email but it says you don't have. I am at the moment residing in Singapore. Hope I can get an asap reply. Respectfully yours, Menchie

  15. Jul 12, 2019

    Hello, My name is Jessie. I kept receiving a call from 866-513-1561 and saying that my SSN was suspended. I just want to double check to make sure it is a scam or not. Thank you.

  16. Mar 20, 2019

    I need to re-apply for part B medicare and am here on a limited time. I need an appointment.

  17. Jan 16, 2019

    There is over a 1 hour wait to get through on your 1-800 phone number. Not great customer service.

  18. Dec 11, 2018

    What a beautiful location in Burbank, Ca. The building was very impressive. My wait was not long. The lady that helped me (Mrs. Ejimofor) was so pleasant and took care of my concerns in less than a few minutes. Thank you!! Annette Apelian

  19. Jul 6, 2018

    Want to make an appointment with a live person in the Burbank Social Security Office. Every time I have tried to telephone there is an hour or more wait. I just want to make an appointment so I can discuss my options. It says to make an appointment otherwise I will have a long wait, well it has been a long wait on the telephone trying to make an appointment.

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****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment. To avoid waiting in line, they strongly encourage people to use the online services at https://www.ssa.gov/onlineservices or call them to schedule appointments in advance rather than walking in without an appointment.

The Burbank Social Security Administration Office determines eligibility and pays benefits to those entitled to survivor benefits. Determines eligibility and pays benefits to the entitled legally blind. Determines eligibility and pays retirement benefits to those entitled aged 62 and older.Hours: Monday 9:00 AM - 4:00 PMTuesday 9:00 AM - 4:00 PMWednesday 9:00 AM - 12:00 PMThursday 9:00 AM - 4:00 PMFriday 9:00 AM - 4:00 PM

Top Online Services on SSA.gov

You can go online at: https://www.ssa.gov for the following services. You can take care of these things without making an appointment at your local office.

Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision

Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status

Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form

SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or

If you are applying for SSI, you can complete a large part of your application by visiting our website at www.socialsecurity.gov. You also can call us toll-free at (888) 748-7699 to ask for an appointment with a Social Security representative.

Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.

You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express¬ģ card program or an Electronic Transfer Account. For more information, visit www.GoDirect.org.

How to apply online?
Visit www.socialsecurity.gov and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.

The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.

Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record. My Social Security Account

Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen. Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card. Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.

Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim File the claim with the paying agency. (800) 772-1213.

Supplemental Security Income
Pays benefits based on financial need.

Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.

SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.

Ask a Question

User Questions & Answers

Frequently Asked Questions

Can I do an application online for social security
Yes. You can apply for benefits online (retirement, disability, medicare). Visit https://www.ssa.gov.
How do I apply for a replacement Social Security number card?
There is no cost to obtain a free or new Social Security Card. Get an application at this web link: https://www.ssa.gov/forms/ss-5.pdf. Then, either mail in your application or visit your local office. Try to make an appointment before visiting your location Social Security Office.
How do I change or correct my name on my Social Security number card?
If you legally change your name due to marriage, divorce, or any other reason, you need to go to your local office.
How do I apply for Social Security retirement benefits?
It is recommended that you apply for retirement benefits three months before you want your payments to start. Applying online at https://secure.ssa.gov/iClaim/rib. One or more of the following documents may be needed in order to apply online. The end of the online application will provide instructions on where to submit them. The documents we may ask for are: Original birth certificate or other proof of birth [more info] (You may also submit a copy of your birth certificate certified by the issuing agency); Proof of U.S. citizenship or lawful alien status if you were not born in the United States [more info]; Copy of your U.S. military service paper(s) (e.g., DD-214 - Certificate of Release or Discharge from Active Duty) if you had military service before 1968; [more info]; and Copy of your W-2 form(s) [more info] and/or self-employment tax return [more info] for last year.
How long will it take to get a Social Security card?
The Social Security Administration will mail your Social Security card as soon as they have all of the necessary information and have verified the appropriate documents. Generally, you will get your card within 10 business days from the date on your receipt.
How long would it take to get by mail my Disability Benefits Award Letter?
An award letter, AKA award notice, is what shows that a claim for benefits has been approved.
The Award letter is usually mailed to the recipient within a few months of Social Security approving their benefit application.
The Social Security office does not have an established deadline for mailing the award letters. Some claimants will get their letters even after Social Security has issued their first benefit payment or earlier than that.
The wait is longer if your case was decided on a hearing.
Apply for Benefits Here.
Can I schedule, reschedule, or cancel an appointment with Social Security, through your website?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly.
If I give you my Social Security Number and personal Information, can you check the Status of my case or check my application status?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly. We strongly advise that you do not provide your Social Security Number or personal information through this website or any other website. Contact your local Social Security office directly in order to obtain your case status or for more information.
What is SSI (Supplemental Security Income)?
SSI provides monthly payments to adults and children who have low income, few resources, and who are blind or disabled. SSI also provides monthly payments to people age 65 and older with limited income and resources, who are not blind or disabled.
How Much Can You Get from SSI?
The basic monthly federal amount for 2021 is the same nationwide:
$794 for one person, or
$1,191 for a couple

Not everyone gets the same amount. You may get more if you live in a state that adds money to the federal SSI payment. On the other hand, you may get less if you have other income such as wages, pensions, or Social Security benefits. You may also get less if someone pays your household expenses. You may also get less if you live with a spouse and he or she has income.
Should I Apply for SSI?
To get a monthly payment you must:
Be at least age 65 OR be blind or disabled;
Have limited income (wages, pensions, etc.);
Have limited resources (the things you own);
Be a U.S. citizen, a national of the U.S., or some noncitizens; and
Reside in one of the 50 States, the District of Columbia, or the Northern Mariana Islands.

Exception: The children of military parent(s) assigned to permanent duty outside the U.S. and certain students temporarily abroad may receive SSI payments outside the U.S.
How Can You Apply for SSI?
You can apply for SSI by calling our toll-free number at 877-483-0689. The phone lines are open between 8 am and 7 pm. Office staff can provide more information about SSI and schedule an appointment to take your application over the telephone.

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