Burien Social Security Office

151 Sw 156 Street
Burien, WA - 98166




(833) 950-3236


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  1. Aug 22, 2023

    My daughter and I have been waiting on hold for hours on end to speak to someone to update my address. I just need help.

  2. Sep 22, 2022

    SSA Mgmt: I am not sure where to put feedback for the Burien SSA rep that worked with my mom and I today in hopes that it is actually followed up on. I sat with my mom waiting for 3 hours to update her address and get a new SS card. The employee asked my mom and I to change seats so she could talk to my mom directly. I gave the rep two picture IDs for my mom. The rep asked her to verify her name and date of birth. My mom couldn't recall her birthdate, which is normal when she is nervous and more so with her forgetfulness in old age. I attempted to explain this to rep but she kept cutting me off, wanting to verify directly with my mom. The demeanor and tone from the rep was extremely disrespectful and judgmental. I tried to remind myself that everyone is overworked these days and did not want to confront the situation immediately there considering how stressful and demanding the SSA rep role is already. The rep was eventually more professional in her conduct. Nonetheless, although she took care of our requests in the end, we left with a very sour reminder of how poorly humans could be treated. Thank you for your time.

  3. Jul 28, 2022

    I would like to pick up a copy of my benefits. Can I come and pick it up?

  4. Feb 17, 2022

    Since no one answers your local and 1-800 number phones, can I make an appointment by E-mail or fax?

  5. Sep 13, 2021

    On hold 1.5 hours now. Business hours, phone just rings and rings.

  6. Jul 6, 2021

    We called and were told they don't have time to schedule an appointment and hung up on us twice. We called the main office in DC and were told all SSA offices were closed due to Covid. Is it safe to say SSA staff is still being paid with our tax dollars?

  7. May 26, 2021

    I understand what itís like to have to do a job you hate but itís unacceptable to take it out on people who need your help to LIVE. Youíre hurting peoples lives. Answer the phones. Do what you were hired for. When the time is right, get another job. Answer the phones. Take each issue one by one until itís time to go home. Next day, repeat. Answer the phones. Stop creating bad karma for yourself. Youíll have the added benefit of feeling good about yourself.

  8. May 20, 2021

    This is not okay. I recently got my citizenship because I was unable to renew my SSC without proof of identity. So I waited 2 years to finally get citizenship so I CAN get my SSC renewed but now that I've gone to your office, saw that it was appointment only. I have been calling every morning just to be on hold for 30+ minutes and then they hang up on me. This is my life, you guys are putting to the side. I waited 2 years and I cannot wait any longer. I HAVE to work. This is so discouraging and disrespectful for people wanting to do things with their life! PEOPLE NEED TO BE HELD ACCOUNTABLE FOR THEIR ACTIONS!

  9. May 13, 2021

    I have been trying to contact this office for weeks. Today I called and was on hold for 20 minutes and they hung up on me. I haven't been paid for 2 months. How do you expect me to live?

  10. Apr 10, 2021


  11. Jan 21, 2021

    I am a therapist with a disabled client who receives monthly financial support for his disability. He has intellectual delays so needs help from others to obtain services. He wants to change his current job to another and or start classes at a training or college. Would this person have access to a case manager to get help with his job search and educational pursuits? Mark

  12. Jan 21, 2021

    I would like to make an appointment to come in & discus signing up for medicare.

  13. Jan 20, 2021

    I would like to make an appointment at the Burien, WA office to sign up for Medicare.

  14. Oct 26, 2020

    I apply for social security card already I forgot when but it's like two or three months ago and I haven't received it.so do I have to apply for it again, it's my question

  15. Oct 24, 2020

    I applied for disability a few months ago and some things have happened to me since I applied. I spoke to someone in the office and they suggested I mail you what happened in a letter. I would like to mail this letter to you but I am not sure what address to send it to, Can you give me that address, please?

  16. Sep 16, 2020

    I need the fax number for social security.

  17. Jul 27, 2020

    Iím not sure what Iím supposed to do but I canít get a hold of anybody nobody never ever. Nobody answers here. I canít register online because Equifax got my address wrong by one number. I understand the mass hysteria over COVID-19, So get back to work.

  18. Jul 6, 2020

    I have visited your Burien office on 7/6 Monday. However, itís closed. Are you going to open tomorrow?

  19. Jul 1, 2020

    I lost my social security card

  20. Jun 29, 2020

    I have been trying to get ahold of Mr. Russel for 3 MONTHS to get my passport and marriage certificate returned!! I have been told that he has been in his office. I can't even get a return phone call. This is unacceptable!

  21. May 20, 2020

    Have tried calling the number several times. It puts me on hold and tells me it will be up to an hour and a half before an agent can assist me. I wait. But the calls are disconnected from your end after 40 minutes. How do I get my questions answered if you will not answer you phones?

  22. Feb 5, 2019

    I am done dealing with rude heartless people. To be hung up on by D because I have echoing and speaker use necessary living in a boiler room. Then when I called back- I believe it was her to pick up my call only to place back on hold not once or twice- but 5 TIMES - When she did speak- I was clear to request supervisor- she refused to allow me to speak to one, or to remain on hold until such time one was available. I am requesting review of the phone calls made by me today and expect immediate actions taken.

  23. Aug 15, 2018

    Very disappointing experience with the office and representative Mary Kay. Mailed in a name change with all the appropriate/private documents in May, received a voicemail in June that they can not accept the change request via mail (no problem) Mary Kay was going to mail all documents back so I could go in person. One month passed no documents, I called twice and left voicemails with no call back. Now two months since Mary Kay's voicemail and still no documents, I've called multiple times with no answer or call back. You should know the documents were a copy of our ID, a birth certificate as well as an approved certified name change petition - very sensitive identity information and it is no where to be found. I've worked union and have been a state employee; the lack of follow through, communication, and empathy is astounding.

  24. Jun 15, 2018

    Please know that I had a very good experience when I visited your office yesterday at 10:45 a.m. Yes, there was some waiting as one expects when visiting one of your busy offices. However, since I had called several days ahead for an appointment, my wait was very reasonable, shorter than expected! The gentleman who helped me (unfortunately I forgot his name) was exceptionally knowledgeable and helpful. I left, feeling that all my questions had been answered and that I had learned a few things in addition. Overall, a very good experience!

  25. Jan 18, 2018

    Horrible experience...unable to get Mr. Young to call me back. Been trying for 2 weeks

  26. Aug 26, 2016

    Security guard would not let me stand. When I complained this is not lawfully and we are not in communist Russia, he threatened to 'take me outside'. I questioned whether he was a law officer it took several times questioning before he admitted he was not. I told him to stop in that case. His partner made passification hand signals to him and he backed off. What type of world do we live in when security guards are threatening people at OUR government offices.

  27. Jul 11, 2016

    Dear Burien SS OFFICE. There are no words to describe the Stresss YOU CAUSE...Sitting in your waiting room with ONE WINDOW operating...The lack of work oreintated...educated...considerate..helpful..humans in this building is amazing. A busy Monday and YOU have one window open??????? Im a teacher and also a State employee here to get a letter for my daughter and I am UTTERLY ASHAMED to see my Goverment operate this idiotic way!!!! SHAME ON ALL OF YOU !!!!!!!!

  28. Oct 20, 2015

    The person who helped us was very rude. I was going to translate for my sister in law, who doesn't speak English. But she didn't wanted to speak to me in English just because I didn't understand one of the question, so she just got someone on the phone to translate instead of repeat the question slowly. I was discriminated by this person. And this person shouldn't be working representing an office like this. And she doesn't even speak English very well to be judging my English pronunciation or understanding. She was very rude asking questions like why I went there instead to go to another office near where I live. She treated us like crap. She was all the time standing instead of seating and screaming, telling my sister in law not to talk to me, not to look at me or her husband who was next to her. She was very despective. Again this person can't be working there anymore. I really ask to managers in this office to take care of this situation as soon as possible and look at people working here how they treat these persons coming to the SSOffice for help and have to deal with mistreatment of this people who are supposed to be helpful at least. This is discrimination...

  29. Aug 7, 2015

    was on hold for 40 long minutes, but when the lady that eventually attended my call picked up was very polite and answered all my questions.

  30. Jul 29, 2015

    Yes, I called, got automated response, was put on hold, kept my phone on speaker, went home, fixed and ate lunch, and went back to work (about 40 minutes) still on hold with automated messages about every minute. It's ridiculous!

  31. May 28, 2015

    Was on hold for 29 min today and then 'cllicked' in to speak with someone. I could hear a women talking to someone but no one was responding to me when I said Hello, Hello etc. Then all of a sudden a recording came on for me to take a survey of my experience. I hung up and am making my experience know here.

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****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment. To avoid waiting in line, they strongly encourage people to use the online services at https://www.ssa.gov/onlineservices or call them to schedule appointments in advance rather than walking in without an appointment.

The Burien Social Security Office determines eligibility and pays benefits to those entitled to survivor benefits. Determines eligibility and pays benefits to the entitled legally blind. Determines eligibility and pays retirement benefits to those entitled aged 62 and older.Hours:
Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 12:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed

Top Online Services on SSA.gov

You can go online at: https://www.ssa.gov for the following services. You can take care of these things without making an appointment at your local office.

Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision

Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status

Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form

SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or

If you are applying for SSI, you can complete a large part of your application by visiting our website at www.socialsecurity.gov. You also can call us toll-free at 866-964-7380 to ask for an appointment with a Social Security representative.

Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.

You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express¬ģ card program or an Electronic Transfer Account. For more information, visit www.GoDirect.org.

How to apply online?
Visit www.socialsecurity.gov and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.

The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.

Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record. My Social Security Account

Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen. Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card. Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.

Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim File the claim with the paying agency. (800) 772-1213.

Supplemental Security Income
Pays benefits based on financial need.

Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.

SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.

Ask a Question

User Questions & Answers

Frequently Asked Questions

Can I do an application online for social security
Yes. You can apply for benefits online (retirement, disability, medicare). Visit https://www.ssa.gov.
How do I apply for a replacement Social Security number card?
There is no cost to obtain a free or new Social Security Card. Get an application at this web link: https://www.ssa.gov/forms/ss-5.pdf. Then, either mail in your application or visit your local office. Try to make an appointment before visiting your location Social Security Office.
How do I change or correct my name on my Social Security number card?
If you legally change your name due to marriage, divorce, or any other reason, you need to go to your local office.
How do I apply for Social Security retirement benefits?
It is recommended that you apply for retirement benefits three months before you want your payments to start. Applying online at https://secure.ssa.gov/iClaim/rib. One or more of the following documents may be needed in order to apply online. The end of the online application will provide instructions on where to submit them. The documents we may ask for are: Original birth certificate or other proof of birth [more info] (You may also submit a copy of your birth certificate certified by the issuing agency); Proof of U.S. citizenship or lawful alien status if you were not born in the United States [more info]; Copy of your U.S. military service paper(s) (e.g., DD-214 - Certificate of Release or Discharge from Active Duty) if you had military service before 1968; [more info]; and Copy of your W-2 form(s) [more info] and/or self-employment tax return [more info] for last year.
How long will it take to get a Social Security card?
The Social Security Administration will mail your Social Security card as soon as they have all of the necessary information and have verified the appropriate documents. Generally, you will get your card within 10 business days from the date on your receipt.
How long would it take to get by mail my Disability Benefits Award Letter?
An award letter, AKA award notice, is what shows that a claim for benefits has been approved.
The Award letter is usually mailed to the recipient within a few months of Social Security approving their benefit application.
The Social Security office does not have an established deadline for mailing the award letters. Some claimants will get their letters even after Social Security has issued their first benefit payment or earlier than that.
The wait is longer if your case was decided on a hearing.
Apply for Benefits Here.
Can I schedule, reschedule, or cancel an appointment with Social Security, through your website?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly.
If I give you my Social Security Number and personal Information, can you check the Status of my case or check my application status?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly. We strongly advise that you do not provide your Social Security Number or personal information through this website or any other website. Contact your local Social Security office directly in order to obtain your case status or for more information.
What is SSI (Supplemental Security Income)?
SSI provides monthly payments to adults and children who have low income, few resources, and who are blind or disabled. SSI also provides monthly payments to people age 65 and older with limited income and resources, who are not blind or disabled.
How Much Can You Get from SSI?
The basic monthly federal amount for 2021 is the same nationwide:
$794 for one person, or
$1,191 for a couple

Not everyone gets the same amount. You may get more if you live in a state that adds money to the federal SSI payment. On the other hand, you may get less if you have other income such as wages, pensions, or Social Security benefits. You may also get less if someone pays your household expenses. You may also get less if you live with a spouse and he or she has income.
Should I Apply for SSI?
To get a monthly payment you must:
Be at least age 65 OR be blind or disabled;
Have limited income (wages, pensions, etc.);
Have limited resources (the things you own);
Be a U.S. citizen, a national of the U.S., or some noncitizens; and
Reside in one of the 50 States, the District of Columbia, or the Northern Mariana Islands.

Exception: The children of military parent(s) assigned to permanent duty outside the U.S. and certain students temporarily abroad may receive SSI payments outside the U.S.
How Can You Apply for SSI?
You can apply for SSI by calling our toll-free number at 877-483-0689. The phone lines are open between 8 am and 7 pm. Office staff can provide more information about SSI and schedule an appointment to take your application over the telephone.

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