Silver Spring Social Security Office

10230 New Hampshire Ave, suite 304
Silver Spring, MD - 20903




(833) 597-0155


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  1. Mar 24, 2023

    Wow! Where can I start first you walk in front desk security guys very rude, over 30-40 people in walking room only two windows open. It’s a nightmare. Very poor service

  2. Jan 19, 2023

    I was met by a very pleasant employee who organized a lengthy line of people waiting to be helped. The faces of the people in line spoke of uncertainty, anticipation, and likely an expectation of frustration from the complexities of administration. I hope that each of those folks in line found the patience and helpful assistance that I found. This office solved my needs and problems by demonstrating excellent team work, to find the particular expert on staff who could address my situation. It was expeditiously resolved. It is clear to me that the employees, federal employees, are doing their best. This office is understaffed, but that is not a local situation to be solved but a national one. I could not get through on the phone to schedule an appointment so I arrived early and joined the queue. And the person who helped me cared. She wanted to resolve my issue, and she did. These good folks need more assistance, not complaints for the wait or the phone call volume. Thanks to this crew.

  3. Jun 15, 2022

    I had a very positive experience calling the office. The person on the other end was the first social security person that understood my case (I worked for an international organization), and she resolved the matter professionally and courteously.

  4. Jun 1, 2022

    Very unprofessional security guard. Entertainment is not necessary at SSA office. ( left me with unpleasant feeling)

  5. Jan 20, 2022

    I just spoke with a person that hung up on me because I wanted to add someone to the call that’s been trying to reach the office but has had a difficult time getting through because they work and can’t sit on the phone for so long.

  6. Dec 9, 2021

    I just filed an official complaint with Senator of Maryland regarding the crazy treatment I received.

  7. Dec 1, 2021

    Finally the person answered and Explained very well.

  8. Nov 16, 2021

    The staff in this Social Security Silver Spring office is extremely rude and inefficient.

  9. Oct 14, 2021

    Trying to make an appointment for new social security card, took 7 hours and without success. It says 'all over representative are busy call later good bye'...Hangup. I kept on calling for almost 7 hours and every-time 'all over representative are busy call later good bye'...Hangup. Very disappointed.

  10. Jul 26, 2021

    Why is the local field office not answering calls? It's 2 pm. I need to send my passport in as an id but I will not do until I talk to someone. The phone not being answered is not a good sign. Who is in charge of this office anyway?

  11. Jun 27, 2021

    I sent my son's birth certificate with my passport to get his social security. I applied and called several times no response.

  12. Jun 7, 2021

    I sent my Employment Authorization card to get my child new social because the name was spell wrong and I did receive the social but I did not get my employment card back.

  13. Jun 3, 2021

    Called several times over 4 days because my new card has arrived but my proof documents have not. No one has answered.

  14. Mar 17, 2021

    I was sorely disappointed at the level of assistance from the Silver Spring Social Security office. The person I spoke with was borderline rude and definitely uncaring during the entire call. As she didn't quite get it when I stated now I see why people don't get the help they need. I am advocating for a young person who hasn't received their SSI benefits in almost 2 years and their mom has provided the requested documentation to the Silver Spring office on several occasions in person and continues to be told they don't have anything in his files. Finally right before Christmas we completed an Appeal and when I called the office today the rude representative informed that the appeal had not been assigned as of yet, since December 23, 2020. Totally unprofessional and unacceptable. When I asked the rep to check on the documents mom previously provided she would not oblige and stated it would be best to check on that once the Appeal was actually assigned to someone. I guess it was too much to take a few minutes to look into the system for this young man's documentation. Maybe we should start asking to have statistical data from organizations, and banks, etc. to give us that data before we do business with them. I think as a community we have to start writing our congressman and obtaining attorney as needed to be able to obtain the resources that I family members rightly deserve.

  15. Nov 17, 2020

    I need to apply for my daughter's social security, she is 6 months old, I tried online and was refused

  16. Oct 6, 2020

    I applied for disability benefits since January the social security sent me to see doctors and they have not given me an answer to date.

  17. Aug 16, 2020

    hello good day please are u open?

  18. Dec 9, 2019

    I need an appointment to discuss future benefits. I am retired from Civil Service Retirement System. I have 37 quarters now, and wonder if working part time is worth my time or if the Windfall Elimination will severely affect any SS benefits. Help!

  19. Nov 12, 2019

    The ability to contact a specific SSA office truly SUCKS BIG TIME. dialing the general number listed you get a five news update and then you are told the next available agents is 94 minutes away. Donald Trump could not call direct. Second I mailed an inquiry to the Silver Spring, MD office some thirty days ago in a self addressed envelope with a specific person as to their stamped on the front. No response as of yet. If one goes to the above listed office count on at least a one hour wait if not longer. With more and more people growing older by the day your service needs to improve---NOW. The Columbia, MD office closed as a result of an explosion and some one month later has yet to relocate. Get with it!!!!!!!!!!

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****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment. To avoid waiting in line, they strongly encourage people to use the online services at or call them to schedule appointments in advance rather than walking in without an appointment.

The Silver Spring Social Security Office determines eligibility and pays benefits to those entitled to survivor benefits. Determines eligibility and pays benefits to the entitled legally blind. Determines eligibility and pays retirement benefits to those entitled aged 62 and older.Hours:
Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 12:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday ClosedFrom East and West: Take the Capital Beltway (I-495) to Exit 28a (New Hampshire Avenue Toward White Oak). Take a Left Turn at the Light on Powder Mill Road (By the Exxon) and Take Immediate Right After the Exxon to Enter the Building Parking Lot. from North: Travel South on New Hampshire Ave. the Building Will Be on Your Right and Is Across New Hampshire from the Hillandale Shopping Center.

Top Online Services on

You can go online at: for the following services. You can take care of these things without making an appointment at your local office.

Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision

Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status

Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form

SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or

If you are applying for SSI, you can complete a large part of your application by visiting our website at You also can call us toll-free at 877-512-3848 to ask for an appointment with a Social Security representative.

Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.

You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express® card program or an Electronic Transfer Account. For more information, visit

How to apply online?
Visit and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.

The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.

Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record. My Social Security Account

Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen. Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card. Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.

Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim File the claim with the paying agency. (800) 772-1213.

Supplemental Security Income
Pays benefits based on financial need.

Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.

SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.

Ask a Question

User Questions & Answers

Frequently Asked Questions

Can I do an application online for social security
Yes. You can apply for benefits online (retirement, disability, medicare). Visit
How do I apply for a replacement Social Security number card?
There is no cost to obtain a free or new Social Security Card. Get an application at this web link: Then, either mail in your application or visit your local office. Try to make an appointment before visiting your location Social Security Office.
How do I change or correct my name on my Social Security number card?
If you legally change your name due to marriage, divorce, or any other reason, you need to go to your local office.
How do I apply for Social Security retirement benefits?
It is recommended that you apply for retirement benefits three months before you want your payments to start. Applying online at One or more of the following documents may be needed in order to apply online. The end of the online application will provide instructions on where to submit them. The documents we may ask for are: Original birth certificate or other proof of birth [more info] (You may also submit a copy of your birth certificate certified by the issuing agency); Proof of U.S. citizenship or lawful alien status if you were not born in the United States [more info]; Copy of your U.S. military service paper(s) (e.g., DD-214 - Certificate of Release or Discharge from Active Duty) if you had military service before 1968; [more info]; and Copy of your W-2 form(s) [more info] and/or self-employment tax return [more info] for last year.
How long will it take to get a Social Security card?
The Social Security Administration will mail your Social Security card as soon as they have all of the necessary information and have verified the appropriate documents. Generally, you will get your card within 10 business days from the date on your receipt.
How long would it take to get by mail my Disability Benefits Award Letter?
An award letter, AKA award notice, is what shows that a claim for benefits has been approved.
The Award letter is usually mailed to the recipient within a few months of Social Security approving their benefit application.
The Social Security office does not have an established deadline for mailing the award letters. Some claimants will get their letters even after Social Security has issued their first benefit payment or earlier than that.
The wait is longer if your case was decided on a hearing.
Apply for Benefits Here.
Can I schedule, reschedule, or cancel an appointment with Social Security, through your website?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly.
If I give you my Social Security Number and personal Information, can you check the Status of my case or check my application status?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly. We strongly advise that you do not provide your Social Security Number or personal information through this website or any other website. Contact your local Social Security office directly in order to obtain your case status or for more information.
What is SSI (Supplemental Security Income)?
SSI provides monthly payments to adults and children who have low income, few resources, and who are blind or disabled. SSI also provides monthly payments to people age 65 and older with limited income and resources, who are not blind or disabled.
How Much Can You Get from SSI?
The basic monthly federal amount for 2021 is the same nationwide:
$794 for one person, or
$1,191 for a couple

Not everyone gets the same amount. You may get more if you live in a state that adds money to the federal SSI payment. On the other hand, you may get less if you have other income such as wages, pensions, or Social Security benefits. You may also get less if someone pays your household expenses. You may also get less if you live with a spouse and he or she has income.
Should I Apply for SSI?
To get a monthly payment you must:
Be at least age 65 OR be blind or disabled;
Have limited income (wages, pensions, etc.);
Have limited resources (the things you own);
Be a U.S. citizen, a national of the U.S., or some noncitizens; and
Reside in one of the 50 States, the District of Columbia, or the Northern Mariana Islands.

Exception: The children of military parent(s) assigned to permanent duty outside the U.S. and certain students temporarily abroad may receive SSI payments outside the U.S.
How Can You Apply for SSI?
You can apply for SSI by calling our toll-free number at 877-483-0689. The phone lines are open between 8 am and 7 pm. Office staff can provide more information about SSI and schedule an appointment to take your application over the telephone.

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