Rockville Social Security Office

315 N Washington St
Rockville, MD - 20850




(833) 341-2702


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  1. Feb 23, 2023

    I just met with Ms Cheryl Graham who helped me with issues regarding my mothers social security. Ms Graham was extremely professional, patient and had outstanding customer service! She is a true asset to the SSA and has a fabulous demeanor. SSA is fortunate to have Ms Graham represent them! Kudos to her!

  2. Nov 22, 2022

    I went to SSN office to apply my SSN and was told that I will get my SSN within 2 weeks to my address but still waiting for my SSN.

  3. Nov 3, 2021

    I am having problems to get a SSN card at SSA at Rockville MD. I provided all my documents. Two month ago I discovered calling at Rockville agency that THEY LOST ALL MY DOCUMENTS. So I started the process again providing all my documents AGAIN and the man told me I will receive the card in my home in two weeks. And Today I had no information about my case.

  4. Oct 13, 2021

    I have tried to get in touch with an actual person for the last two days, calling multiple times. The system just keeps making me wait for 15-20 minutes, and then hangs up on me. What business would do this? I have incredibly important questions to ask about documentation I submitted online, but SSA is telling me to submit the document before 20 October, or else.

  5. Sep 28, 2021

    Hi, I'm an au pair and I would like to have an appointment to get my Social Security Number. I have been calling to the Rockville office (is closer to me) but I haven't had any answers.

  6. Aug 19, 2021

    Hello, I will like make an appointment

  7. Jul 26, 2021

    I just tried to call three times plus another time the other day and all four times I was hung up on. Unacceptable. This is the only way to make an appointment so they need to start answering their phones.

  8. Jul 20, 2021

    I am contacting through here as I have talked to one representative on the phone after waiting on the line for 15 minutes and he hanged up on me. The reason of my call was because I am trying to get an appointment to get my social security number as I have just moved to the country. When the man asked me for my address, I provided him with the address that I have registered at work which is a friend's house (Arlington). Unfortunately I havent yet been able to rent a place so, I tried to explain to him that the reason why I was trying to get an appointment at the office in Rockville was because 90 % of the time, I am staying at my boyfriends house which is near this office. He automatically started telling me that it could be problematic with the Post Office and that it could be a problem, he mentioned that I needed to register my address with the Post Office or something of the sort? ...he complained that I was not listening when I was actually trying to ask him to clarify what he was explaining to me and see what the solution would be. Bottom line: I need to get an appointment to get my Social Security number and I would ideally like to do it in this office and not in Alexandria but I am not clear now if i can get it in any of them.

  9. Jun 28, 2021

    Today I called the office to get information regarding my sponsor benefits and the staff a lady how answer the phone was very rude, she didnít let me to explain my situation and rise her tone of voice. If the office is close and the phone is the only way why the social security donít training their staff to be mores respectful and answer nicely. I was waiting long time to get this. Now I know how social security works. SO BAD!

  10. May 28, 2021

    I need to get a driver license if ask me for a 'LETTER OF INEGIBILITY'. How can obtain? Thanks

  11. Apr 23, 2021

    Is the S. S. A office on 315 N. Washington Rockville MD 20850 open to the public? Can you walk in or appointment needed?

  12. Apr 10, 2021

    Is the S. S. A office on 315 N. Washington Rockville MD 20850 open to the public? Can you walk in or appointment needed?

  13. Mar 29, 2021

    I have been put on hold each time I called Social Security, Rockville office. After going through all the prompts it puts you on hold for a Representative for 10 minutes and call is disconnected,

  14. Feb 9, 2021

    Officially one of the worst customer service in the world! They cannot accommodate non English speaker and gives people hard time to anything done. People are extremely rude in the office. Had to call in several time to try to different people but everyone is rude. What is the point if you cannot do anything in the office. They won't allow people to make appointment. I was trying to make an appointment for my father whom doesn't speak english but they say, 'No you cannot'. PLEASE JUST CLOSE AND STOP WASTING PEOPLES MONEY.

  15. Jan 28, 2021

    One comment I would like to make is to this office: please refrain from hanging up on people before the call is over. It is very unprofessional.

  16. Jan 26, 2021

    Good Afternoon, I called the Rockville SSA office to inquire if I am able to organise an interview once I receive my EAD from USCIS. The lady that responded was short throughout the entire call and at times irate. I asked to confirm the information that I could not schedule an appointment until March, at that time, the lady I was speaking to abruptly terminated the phone call by hanging up, without finalizing the call or asking if I had any further queries, which I did. I understand this is a busy time for all and that COVID has made it hard for many to do their jobs. However I was courteous on the phone and at no time short or rude to the customer service representative. I am happy to provide further details on the call if required. This was most unwelcome and absolutely unnecessary, especially in a time like this.

  17. Jan 21, 2021

    I am trying to report my husband's death and apply for survivor benefits. My phone calls get disconnected after long wait periods. I would like to make an appointment to talk with someone. How is this done?

  18. Jan 12, 2021

    when the people are older need to be more patient and authorize their family to talk with the agent. We called the phone twice and we were waiting for an hour without a result. It is too much time.

  19. Dec 22, 2020

    I tried to call twice today and waited for over 26 minutes just to be disconnected. Not able to leave a message...

  20. Dec 15, 2020

    I am 82 years old and permanent resident and I want to apply for medicare

  21. Nov 12, 2020

    The Rockville office of the SSA is one of the worst. They still can't tell me if they are in possession of my important documents. I am going to have my lawyer contact the main office.

  22. Oct 6, 2020

    To anyone reading this, avoid the office in Rockville. Go to another state if you have to. I submitted an application for a new social security card for my son in January and have now been waiting nine months with no updates. I've been calling and trying to reach someone for months and the operational supervisor running this branch does not answer the phone and does not return voicemails. I just tried to call in to the office and after waiting in the queue for ten minutes, my call was disconnected. There is something seriously wrong with this branch. Nine months I've been waiting and I can't even get through to anyone that can help.

  23. Sep 30, 2020

    I am a student in Gaithersburg and need pleas the non-eligible social security no. form for a local driving license. what is the procedure to issue this from?

  24. Sep 10, 2020

    Are you open for in person visits? I just received a Social Security Statement, and the birth date listed for me is incorrect. I am applying now for retirement, and need that birth date issue resolved.

  25. Sep 10, 2020

    Are you open for in person visits? I just received a Social Security Statement, and the birth date listed for me is incorrect. I was born January 20, 1959 - not February 20, 1959. How is this error to be fixed? I am applying now for retirement, and need that birth date issue resolved.

  26. Sep 4, 2020

    My son wants to get a driver license but he has need ŗ authorized status letter about security social number for the MVA. He is student. He has visa J2.

  27. Jun 9, 2020

    I have been applied for my social security before 3 month and still i didn't get my SSN card. Do i need to wait till the office is opened for in person service.

  28. Feb 10, 2020

    It about my payment or benefit let me know if you want help me thank

  29. Nov 10, 2019

    I have lost my Social security card. Do I need to make an appointment to get another one?

  30. Feb 16, 2019

    I recently applied for and began to receive monthly social security. I forgot to subtract and apply a percentage for taxes. Is there a way to do that on line, or if not, I would like to request an appointment at the Rockville Maryland office. Thank you

  31. Aug 20, 2018

    It is August 19, 2018. My son and I showed up at the Rockville SSA office at 1:55. Window 4 seems to be the only window processing replacement cards. She has done four - FOUR - in over an hour. This is absurd. She keeps leaving the window for ten, fifteen minutes at a time. We expected a wait, but that wait was at the very least doubled by the woman at window 4 essentially not doing her job

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****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment. To avoid waiting in line, they strongly encourage people to use the online services at or call them to schedule appointments in advance rather than walking in without an appointment.

The Rockville Social Security Office determines eligibility and pays benefits to those entitled to survivor benefits. Determines eligibility and pays benefits to the entitled legally blind. Determines eligibility and pays retirement benefits to those entitled aged 62 and older.

Top Online Services on

You can go online at: for the following services. You can take care of these things without making an appointment at your local office.

Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision

Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status

Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form

SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or

If you are applying for SSI, you can complete a large part of your application by visiting our website at You also can call us toll-free at 866-838-5341 to ask for an appointment with a Social Security representative.

Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.

You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express¬ģ card program or an Electronic Transfer Account. For more information, visit

How to apply online?
Visit and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.

The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.

Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record. My Social Security Account

Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen. Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card. Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.

Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim File the claim with the paying agency. (800) 772-1213.

Supplemental Security Income
Pays benefits based on financial need.

Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.

SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.

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Frequently Asked Questions

Can I do an application online for social security
Yes. You can apply for benefits online (retirement, disability, medicare). Visit
How do I apply for a replacement Social Security number card?
There is no cost to obtain a free or new Social Security Card. Get an application at this web link: Then, either mail in your application or visit your local office. Try to make an appointment before visiting your location Social Security Office.
How do I change or correct my name on my Social Security number card?
If you legally change your name due to marriage, divorce, or any other reason, you need to go to your local office.
How do I apply for Social Security retirement benefits?
It is recommended that you apply for retirement benefits three months before you want your payments to start. Applying online at One or more of the following documents may be needed in order to apply online. The end of the online application will provide instructions on where to submit them. The documents we may ask for are: Original birth certificate or other proof of birth [more info] (You may also submit a copy of your birth certificate certified by the issuing agency); Proof of U.S. citizenship or lawful alien status if you were not born in the United States [more info]; Copy of your U.S. military service paper(s) (e.g., DD-214 - Certificate of Release or Discharge from Active Duty) if you had military service before 1968; [more info]; and Copy of your W-2 form(s) [more info] and/or self-employment tax return [more info] for last year.
How long will it take to get a Social Security card?
The Social Security Administration will mail your Social Security card as soon as they have all of the necessary information and have verified the appropriate documents. Generally, you will get your card within 10 business days from the date on your receipt.
How long would it take to get by mail my Disability Benefits Award Letter?
An award letter, AKA award notice, is what shows that a claim for benefits has been approved.
The Award letter is usually mailed to the recipient within a few months of Social Security approving their benefit application.
The Social Security office does not have an established deadline for mailing the award letters. Some claimants will get their letters even after Social Security has issued their first benefit payment or earlier than that.
The wait is longer if your case was decided on a hearing.
Apply for Benefits Here.
Can I schedule, reschedule, or cancel an appointment with Social Security, through your website?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly.
If I give you my Social Security Number and personal Information, can you check the Status of my case or check my application status?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly. We strongly advise that you do not provide your Social Security Number or personal information through this website or any other website. Contact your local Social Security office directly in order to obtain your case status or for more information.
What is SSI (Supplemental Security Income)?
SSI provides monthly payments to adults and children who have low income, few resources, and who are blind or disabled. SSI also provides monthly payments to people age 65 and older with limited income and resources, who are not blind or disabled.
How Much Can You Get from SSI?
The basic monthly federal amount for 2021 is the same nationwide:
$794 for one person, or
$1,191 for a couple

Not everyone gets the same amount. You may get more if you live in a state that adds money to the federal SSI payment. On the other hand, you may get less if you have other income such as wages, pensions, or Social Security benefits. You may also get less if someone pays your household expenses. You may also get less if you live with a spouse and he or she has income.
Should I Apply for SSI?
To get a monthly payment you must:
Be at least age 65 OR be blind or disabled;
Have limited income (wages, pensions, etc.);
Have limited resources (the things you own);
Be a U.S. citizen, a national of the U.S., or some noncitizens; and
Reside in one of the 50 States, the District of Columbia, or the Northern Mariana Islands.

Exception: The children of military parent(s) assigned to permanent duty outside the U.S. and certain students temporarily abroad may receive SSI payments outside the U.S.
How Can You Apply for SSI?
You can apply for SSI by calling our toll-free number at 877-483-0689. The phone lines are open between 8 am and 7 pm. Office staff can provide more information about SSI and schedule an appointment to take your application over the telephone.

Closest Area Social Security Offices